Svchost.exe process that hosts the RasMan service crashes in Windows Server 2008 R2 SP1

Symptoms

When you have a computer that is running Windows Server 2008 R2 Service Pack 1 (SP1), the Svchost.exe process that hosts the RasMan service crashes every few hours or days. Additionally, you receive an error message that resembles the following:

Faulting application name: svchost.exe_RasMan, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: vpnike.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9f6
Exception code: 0xc0000005
Fault offset: 0x000000000001843a
Faulting process id: 0x324
Faulting application start time: 0x01cda74de7be3e5c
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: C:\Windows\system32\vpnike.dllReport Id: f4fe757b-15cd-11e2-9314-005056a6000e1

Note After you restart the computer, this issue occurs every two or three days.

Resolution

Hotfix information

To resolve this issue, you have to install the update that is described in the following Microsoft Knowledge Base (KB) article:

2487292 The maximum number of WAN Miniport (IKEv2) ports changes from 128 to two after you install Windows Server 2008 R2 SP1 And then, install the hotfix that is described in this article.

Note After you install Windows Server 2008 R2 SP1, the maximum number of IKEv2 ports is reset to two.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 R2 file information notes Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.22xxx

    Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Vpnike.dll

6.1.7601.22383

263,168

13-Jul-2013

05:22

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Agilevpn.sys

6.1.7601.22383

145,920

13-Jul-2013

03:33

IA-64

Vpnike.dll

6.1.7601.22383

638,976

13-Jul-2013

04:33

IA-64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_4c0fd043f1370aab3c31a8e29a6e876a_31bf3856ad364e35_6.1.7601.22383_none_a84bf6f1b1dbb5bc.manifest

File version

Not applicable

File size

708

Date (UTC)

13-Jul-2013

Time (UTC)

11:19

Platform

Not applicable

File name

Amd64_microsoft-windows-rasbase-agilevpn_31bf3856ad364e35_6.1.7601.22383_none_0dd53126c81881df.manifest

File version

Not applicable

File size

4,936

Date (UTC)

13-Jul-2013

Time (UTC)

11:57

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_e4ebef82a2fe1b389f388244c54ec00c_31bf3856ad364e35_6.1.7601.22383_none_3fbc8884d815d212.manifest

File version

Not applicable

File size

706

Date (UTC)

13-Jul-2013

Time (UTC)

11:19

Platform

Not applicable

File name

Ia64_microsoft-windows-rasbase-agilevpn_31bf3856ad364e35_6.1.7601.22383_none_b1b839990fb919a5.manifest

File version

Not applicable

File size

5,154

Date (UTC)

13-Jul-2013

Time (UTC)

04:59

Platform

Not applicable


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