The Cluster service stops unexpectedly on a Windows Server 2008 R2 failover cluster node when you perform multiple backup operations in parallel on a cluster shared volume

Symptoms

Consider the following scenario:

  • You have a Windows Server 2008 R2 failover cluster that has the Cluster Shared Volumes feature enabled.

  • You perform multiple backup operations in parallel on a cluster shared volume.

In this scenario, the Cluster service on a cluster node stops unexpectedly. This causes all resources on the cluster node to be failed over to the other cluster nodes.

Cause

This issue occurs because of a race condition in the Cluster service.

When the race condition occurs, a time-out message that is marked as a fatal error is sent from the cluster shared volume filter to the Cluster service. This behavior causes the Cluster service to stop. In fact, the time-out message is not a fatal error, and the Cluster service should not stop.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760  0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760  1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Clussvc.exe

6.1.7600.20878

4,582,912

12-Jan-2011

06:12

x64

Clussvc.exe

6.1.7601.21639

4,583,936

12-Jan-2011

06:17

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Clussvc.exe

6.1.7600.20878

7,704,576

12-Jan-2011

05:05

IA-64

Clussvc.exe

6.1.7601.21639

7,706,112

12-Jan-2011

05:06

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2277439 The Cluster service stops responding if you run backup applications in parallel in Windows Server 2008 R2For more information about the Cluster Shared Volumes (CSV) feature in a failover cluster, visit the following Microsoft website:

General information about the cluster shared volume feature in a failover clusterFor more information about Hyper-V and virtual machines in the context of a failover cluster, visit the following Microsoft website:

General information about Hyper-V and virtual machines in the context of a failover clusterFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_095cd7d74f40a6e733739a18849eb4dc_31bf3856ad364e35_6.1.7601.21639_none_1d650228eb153f9f.manifest

File version

Not applicable

File size

715

Date (UTC)

12-Jan-2011

Time (UTC)

15:12

Platform

Not applicable

File name

Amd64_18d99a0864e1c6135d8ee0eae1fab41e_31bf3856ad364e35_6.1.7601.21639_none_efffed896f11e234.manifest

File version

Not applicable

File size

715

Date (UTC)

12-Jan-2011

Time (UTC)

15:12

Platform

Not applicable

File name

Amd64_6754e73fc11c960414f2a6d9ae7cc37c_31bf3856ad364e35_6.1.7600.20878_none_6094488e63b7d039.manifest

File version

Not applicable

File size

715

Date (UTC)

12-Jan-2011

Time (UTC)

15:12

Platform

Not applicable

File name

Amd64_74f18db4147d3012c7fcfecec06f0aeb_31bf3856ad364e35_6.1.7600.20878_none_e89bd3a1d6d987b9.manifest

File version

Not applicable

File size

715

Date (UTC)

12-Jan-2011

Time (UTC)

15:12

Platform

Not applicable

File name

Amd64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7600.20878_none_164e1021d44f98c1.manifest

File version

Not applicable

File size

7,438

Date (UTC)

12-Jan-2011

Time (UTC)

07:12

Platform

Not applicable

File name

Amd64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7601.21639_none_1860ad21d154ae40.manifest

File version

Not applicable

File size

7,438

Date (UTC)

12-Jan-2011

Time (UTC)

07:03

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,816

Date (UTC)

12-Jan-2011

Time (UTC)

15:12

Platform

Not applicable

File name

Wow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7600.20878_none_20a2ba7408b05abc.manifest

File version

Not applicable

File size

4,604

Date (UTC)

12-Jan-2011

Time (UTC)

06:03

Platform

Not applicable

File name

Wow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7601.21639_none_22b5577405b5703b.manifest

File version

Not applicable

File size

4,604

Date (UTC)

12-Jan-2011

Time (UTC)

06:03

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_41ca38bf769b768801168876d2337520_31bf3856ad364e35_6.1.7600.20878_none_dee1680e5e0c2236.manifest

File version

Not applicable

File size

1,070

Date (UTC)

12-Jan-2011

Time (UTC)

15:12

Platform

Not applicable

File name

Ia64_6c6347983c2d948210ce17fe887c4c7b_31bf3856ad364e35_6.1.7601.21639_none_e58cd025d489136e.manifest

File version

Not applicable

File size

1,070

Date (UTC)

12-Jan-2011

Time (UTC)

15:12

Platform

Not applicable

File name

Ia64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7600.20878_none_ba3118941bf03087.manifest

File version

Not applicable

File size

7,436

Date (UTC)

12-Jan-2011

Time (UTC)

07:03

Platform

Not applicable

File name

Ia64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7601.21639_none_bc43b59418f54606.manifest

File version

Not applicable

File size

7,436

Date (UTC)

12-Jan-2011

Time (UTC)

07:04

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,957

Date (UTC)

12-Jan-2011

Time (UTC)

15:12

Platform

Not applicable

File name

Wow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7600.20878_none_20a2ba7408b05abc.manifest

File version

Not applicable

File size

4,604

Date (UTC)

12-Jan-2011

Time (UTC)

06:03

Platform

Not applicable

File name

Wow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7601.21639_none_22b5577405b5703b.manifest

File version

Not applicable

File size

4,604

Date (UTC)

12-Jan-2011

Time (UTC)

06:03

Platform

Not applicable

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×