Symptoms

Assume that you create a dial-up connection to an intranet by using a Connection Manager Administration Kit (CMAK) profile on a computer that is running Windows 7 or Windows Server 2008 R2. However, the next time that you try to create a dial-up connection by using the CMAK profile, the CMAK profile icon does not appear. Therefore, you cannot create a dial-up connection to the intranet.

Cause

This issue occurs because the Remote Access Phonebook file (Rasphone.pbk) is changed unexpectedly. When there are multiple device entries in Rasphone.pbk, Rasphone.pbk is updated with an incorrect device type during the dial-up connection logon process.

Resolution

To resolve this issue, install the following hotfix. After you install this hotfix, uninstall and then install the Connection Manager profile.

For more information about how to install the Connection Manager profile, visit the following Microsoft website:

General information about how to install the Connection Manager profileTo uninstall the Connection Manager profile, follow these steps:

  1. Click Start start button , type Ncpa.cpl in the Start Search box, and then press Enter.

  2. Right-click the Connection Manager profile, and then click Delete.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important

Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.
    21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Pbkmigr.dll

7.2.7600.21087

67,584

08-Nov-2011

05:31

Rasapi32.dll

6.1.7600.21087

325,120

08-Nov-2011

05:31

Pbkmigr.dll

7.2.7601.17514

67,584

20-Nov-2010

12:20

Rasapi32.dll

6.1.7601.21857

325,120

08-Nov-2011

05:22

Rasdlg.dll

6.1.7600.21087

772,608

08-Nov-2011

05:31

Rasdlg.dll

6.1.7601.21857

772,608

08-Nov-2011

05:22

Rasplap.dll

6.1.7600.21087

386,560

08-Nov-2011

05:31

Rasplap.dll

6.1.7601.21857

386,560

08-Nov-2011

05:22

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Pbkmigr.dll

7.2.7600.21087

57,856

08-Nov-2011

06:24

Rasapi32.dll

6.1.7600.21087

384,512

08-Nov-2011

06:24

Pbkmigr.dll

7.2.7601.17514

57,856

20-Nov-2010

13:27

Rasapi32.dll

6.1.7601.21857

384,512

08-Nov-2011

06:27

Rasdlg.dll

6.1.7600.21087

860,672

08-Nov-2011

06:24

Rasdlg.dll

6.1.7601.21857

860,672

08-Nov-2011

06:27

Ipmontr.dll

6.1.7600.21087

225,280

08-Nov-2011

06:22

Ipmontr.dll

6.1.7601.21857

225,280

08-Nov-2011

06:24

Rasplap.dll

6.1.7600.21087

408,064

08-Nov-2011

06:24

Rasplap.dll

6.1.7601.21857

408,064

08-Nov-2011

06:27

For all supported IA-64–based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Pbkmigr.dll

7.2.7600.21087

127,488

08-Nov-2011

05:20

Rasapi32.dll

6.1.7600.21087

759,296

08-Nov-2011

05:20

Pbkmigr.dll

7.2.7601.21857

127,488

08-Nov-2011

05:20

Rasapi32.dll

6.1.7601.21857

759,296

08-Nov-2011

05:21

Rasdlg.dll

6.1.7600.21087

1,476,608

08-Nov-2011

05:20

Rasdlg.dll

6.1.7601.21857

1,476,608

08-Nov-2011

05:21

Rasplap.dll

6.1.7600.21087

566,272

08-Nov-2011

05:20

Rasplap.dll

6.1.7601.21857

566,272

08-Nov-2011

05:21

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about CMAK, visit the following Microsoft website:

General information about CMAK

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_0a143dd3b54d46949991078ee51f6da1_31bf3856ad364e35_6.1.7600.21087_none_751804fdafcd55a4.manifest

File version

Not applicable

File size

695

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

X86_4c2e58d279a7a81b539c6842a439c0f3_31bf3856ad364e35_6.1.7600.21087_none_178d6713fe94f7e1.manifest

File version

Not applicable

File size

694

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

X86_7f83d3a786c3dff30cd2aa5812897b9a_31bf3856ad364e35_6.1.7600.21087_none_a93e05ad18377598.manifest

File version

Not applicable

File size

694

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

X86_8c35cb8e1028decaa5e93160e5f73e43_31bf3856ad364e35_6.1.7601.21857_none_cf717f35e37de0e8.manifest

File version

Not applicable

File size

695

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

X86_8d02006f3a6902297270c1a7199c6daf_31bf3856ad364e35_6.1.7601.21857_none_24820fae131d5a52.manifest

File version

Not applicable

File size

694

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

X86_bcb41cc61afc6473e62de1144e6fbaa8_31bf3856ad364e35_6.1.7601.21857_none_30bd58e778dbfef7.manifest

File version

Not applicable

File size

694

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

X86_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7600.21087_none_6d99548cc9f4bf6a.manifest

File version

Not applicable

File size

12,815

Date (UTC)

08-Nov-2011

Time (UTC)

06:34

File name

X86_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7601.21857_none_6fa04b1ac702a168.manifest

File version

Not applicable

File size

13,279

Date (UTC)

08-Nov-2011

Time (UTC)

23:31

File name

X86_microsoft-windows-rasdlg_31bf3856ad364e35_6.1.7600.21087_none_6d751130ca107a9f.manifest

File version

Not applicable

File size

8,442

Date (UTC)

08-Nov-2011

Time (UTC)

06:30

File name

X86_microsoft-windows-rasdlg_31bf3856ad364e35_6.1.7601.21857_none_6f7c07bec71e5c9d.manifest

File version

Not applicable

File size

8,442

Date (UTC)

08-Nov-2011

Time (UTC)

06:11

File name

X86_microsoft-windows-rasplap_31bf3856ad364e35_6.1.7600.21087_none_12984a53f221d46d.manifest

File version

Not applicable

File size

4,144

Date (UTC)

08-Nov-2011

Time (UTC)

06:24

File name

X86_microsoft-windows-rasplap_31bf3856ad364e35_6.1.7601.21857_none_149f40e1ef2fb66b.manifest

File version

Not applicable

File size

4,144

Date (UTC)

08-Nov-2011

Time (UTC)

06:14

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_05161a1783716053fb9b2abcef73d657_31bf3856ad364e35_6.1.7600.21087_none_913a4e3e17349eb8.manifest

File version

Not applicable

File size

702

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

Amd64_1e29a1cb4fee372a88938f8a643620f3_31bf3856ad364e35_6.1.7600.21087_none_d8ba7d1883afad83.manifest

File version

Not applicable

File size

1,036

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

Amd64_318569ba4422aa60b5d8100914e9de78_31bf3856ad364e35_6.1.7601.21857_none_2ab7a8a45a9fc10a.manifest

File version

Not applicable

File size

698

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

Amd64_3e7a7c286ed6c4a877fc64dc3e9d6ef6_31bf3856ad364e35_6.1.7600.21087_none_56d6aea8239be69e.manifest

File version

Not applicable

File size

1,036

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

Amd64_40559cfdb65381b4d115743a1c464285_31bf3856ad364e35_6.1.7601.21857_none_7063d570f20647ab.manifest

File version

Not applicable

File size

698

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

Amd64_696cf317b7c2564c20574b06852fdd62_31bf3856ad364e35_6.1.7601.21857_none_6253c97baee68c7b.manifest

File version

Not applicable

File size

1,036

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

Amd64_6e305649973f51600a098eb5d5d145f0_31bf3856ad364e35_6.1.7601.21857_none_19aba3ebef90e757.manifest

File version

Not applicable

File size

1,038

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

Amd64_8067a827a89a8c185b3ad4acc027c113_31bf3856ad364e35_6.1.7600.21087_none_024260b457c5ab3a.manifest

File version

Not applicable

File size

698

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

Amd64_be13d5fc60064ce717be7016a9d73415_31bf3856ad364e35_6.1.7601.21857_none_0ad03cfb19fcd116.manifest

File version

Not applicable

File size

1,036

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

Amd64_bfd28c82f66d0a82abd77c7070851814_31bf3856ad364e35_6.1.7600.21087_none_fb477d8ec9c965a4.manifest

File version

Not applicable

File size

1,038

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

Amd64_d4a4c7d0a347235085a09bca0819c655_31bf3856ad364e35_6.1.7600.21087_none_cf15fd0ef22d0191.manifest

File version

Not applicable

File size

698

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

Amd64_f8608f9d40a27a00ca2fa036f17bb1d0_31bf3856ad364e35_6.1.7601.21857_none_b9e38a98c06fd164.manifest

File version

Not applicable

File size

702

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

Amd64_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7600.21087_none_c9b7f010825230a0.manifest

File version

Not applicable

File size

12,821

Date (UTC)

08-Nov-2011

Time (UTC)

07:23

File name

Amd64_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7601.21857_none_cbbee69e7f60129e.manifest

File version

Not applicable

File size

13,285

Date (UTC)

08-Nov-2011

Time (UTC)

23:35

File name

Amd64_microsoft-windows-rasdlg_31bf3856ad364e35_6.1.7600.21087_none_c993acb4826debd5.manifest

File version

Not applicable

File size

8,448

Date (UTC)

08-Nov-2011

Time (UTC)

07:17

File name

Amd64_microsoft-windows-rasdlg_31bf3856ad364e35_6.1.7601.21857_none_cb9aa3427f7bcdd3.manifest

File version

Not applicable

File size

8,448

Date (UTC)

08-Nov-2011

Time (UTC)

07:16

File name

Amd64_microsoft-windows-rasipmontr_31bf3856ad364e35_6.1.7600.21087_none_82b77ea2dfb36a87.manifest

File version

Not applicable

File size

3,365

Date (UTC)

08-Nov-2011

Time (UTC)

07:14

File name

Amd64_microsoft-windows-rasipmontr_31bf3856ad364e35_6.1.7601.21857_none_84be7530dcc14c85.manifest

File version

Not applicable

File size

3,365

Date (UTC)

08-Nov-2011

Time (UTC)

07:13

File name

Amd64_microsoft-windows-rasplap_31bf3856ad364e35_6.1.7600.21087_none_6eb6e5d7aa7f45a3.manifest

File version

Not applicable

File size

4,148

Date (UTC)

08-Nov-2011

Time (UTC)

07:20

File name

Amd64_microsoft-windows-rasplap_31bf3856ad364e35_6.1.7601.21857_none_70bddc65a78d27a1.manifest

File version

Not applicable

File size

4,148

Date (UTC)

08-Nov-2011

Time (UTC)

07:19

Additional files for all supported IA-64–based versions of Windows Server 2008 R2

File name

Ia64_07202cb5eacc24c7aa76048a7a4bd329_31bf3856ad364e35_6.1.7600.21087_none_f407e6f3aee048ca.manifest

File version

Not applicable

File size

1,036

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

Ia64_1054a4fce247f61a21209e637b549249_31bf3856ad364e35_6.1.7601.21857_none_5cba565be1d945ed.manifest

File version

Not applicable

File size

1,034

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

Ia64_4868a136ba052b3a5c6bc4718bd23e75_31bf3856ad364e35_6.1.7601.21857_none_e121749f07b6b2a3.manifest

File version

Not applicable

File size

1,034

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

Ia64_54b0874a4c52c675c8b5b30abafafdf9_31bf3856ad364e35_6.1.7601.21857_none_62116d9402d32630.manifest

File version

Not applicable

File size

1,036

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

Ia64_62d0ee199cf76a08f45eff097386f545_31bf3856ad364e35_6.1.7600.21087_none_1f08f453bff6dfb6.manifest

File version

Not applicable

File size

1,034

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

Ia64_aac160e67b4bcbf60c974860377081ec_31bf3856ad364e35_6.1.7600.21087_none_fac1586aa3f60bd7.manifest

File version

Not applicable

File size

1,034

Date (UTC)

08-Nov-2011

Time (UTC)

23:28

File name

Ia64_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7600.21087_none_6d9af882c9f2c866.manifest

File version

Not applicable

File size

12,818

Date (UTC)

08-Nov-2011

Time (UTC)

06:56

File name

Ia64_microsoft-windows-rasapi_31bf3856ad364e35_6.1.7601.21857_none_6fa1ef10c700aa64.manifest

File version

Not applicable

File size

12,818

Date (UTC)

08-Nov-2011

Time (UTC)

06:48

File name

Ia64_microsoft-windows-rasdlg_31bf3856ad364e35_6.1.7600.21087_none_6d76b526ca0e839b.manifest

File version

Not applicable

File size

8,445

Date (UTC)

08-Nov-2011

Time (UTC)

06:53

File name

Ia64_microsoft-windows-rasdlg_31bf3856ad364e35_6.1.7601.21857_none_6f7dabb4c71c6599.manifest

File version

Not applicable

File size

8,445

Date (UTC)

08-Nov-2011

Time (UTC)

06:45

File name

Ia64_microsoft-windows-rasplap_31bf3856ad364e35_6.1.7600.21087_none_1299ee49f21fdd69.manifest

File version

Not applicable

File size

4,146

Date (UTC)

08-Nov-2011

Time (UTC)

06:54

File name

Ia64_microsoft-windows-rasplap_31bf3856ad364e35_6.1.7601.21857_none_14a0e4d7ef2dbf67.manifest

File version

Not applicable

File size

4,146

Date (UTC)

08-Nov-2011

Time (UTC)

06:47

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