The "G/L Entries Dimension Overview" matrix form displays no content in the Classic client in Microsoft Dynamics NAV 2009 R2

This article applies to Microsoft Dynamics NAV 2009 for all countries and all language locales.

Symptoms

In the RoleTailored client (RTC) in Microsoft Dynamics NAV 2009 R2, the G/L Entries Dim. Overv. Matrix page displays the content as expected. However, the corresponding G/L Dimension Overview matrix form in the Classic client displays no content.


Note This problem does not occurs if the build number of the Microsoft Dynamics NAV 2009 R2 is earlier than 32657.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.


How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.

Step 1: Replace the files in the Microsoft Dynamics NAV Classic Client installation

In the Microsoft Dynamics NAV Classic Client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Dbm.dll

6.0.32942.0

312,648

11-Nov-2011

16:20

x86

Fin.exe

6.0.32942.0

12,588,360

11-Nov-2011

16:08

x86

Finhlink.exe

6.0.32942.0

452,432

11-Nov-2011

16:20

x86

Finsql.exe

6.0.32942.0

12,717,904

11-Nov-2011

16:09

x86

Microsoft.dynamics.nav.dotnetbridge.dll

6.0.32942.0

207,752

11-Nov-2011

16:08

x86

Microsoft.dynamics.nav.transformation.reporting.dll

6.0.32942.0

114,592

11-Nov-2011

16:08

x86

Nc_netb.dll

6.0.32942.0

16,720

11-Nov-2011

16:20

x86

Nc_tcp.dll

6.0.32942.0

18,768

11-Nov-2011

16:20

x86

Nc_tcps.dll

6.0.32942.0

25,424

11-Nov-2011

16:20

x86

Ndbcs.dll

6.0.32942.0

1,137,488

11-Nov-2011

16:20

x86

Slave.exe

6.0.32942.0

38,224

11-Nov-2011

16:20

x86

To replace the existing Microsoft Dynamics NAV files, follow these steps:

  1. Close the Microsoft Dynamics NAV Classic Client.

  2. Locate the Microsoft Dynamics NAV Classic Client installation directory. The Microsoft Dynamics NAV Classic Client is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Classic

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Classic Client installation directory.

  5. Click Yes to overwrite the files in the directory.

Step 2: Replace the files in the Microsoft Dynamics NAV RoleTailored client installation

In the Microsoft Dynamics NAV RoleTailored client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Microsoft.dynamics.framework.patterns.dll

1.3.10803.735

71,656

11-Nov-2011

08:15

x86

Microsoft.dynamics.framework.ui.dll

1.3.10803.735

702,424

11-Nov-2011

08:15

x86

Microsoft.dynamics.framework.ui.mapping.dll

1.3.10803.735

104,424

11-Nov-2011

08:15

x86

Microsoft.dynamics.framework.ui.navigation.dll

1.3.10803.735

34,800

11-Nov-2011

08:15

x86

Microsoft.dynamics.framework.ui.ux2006.dll

1.3.10803.735

92,136

11-Nov-2011

08:15

x86

Microsoft.dynamics.framework.ui.ux2006.winforms.dll

1.3.10803.735

67,576

11-Nov-2011

08:15

x86

Microsoft.dynamics.framework.ui.windows.dll

1.3.10803.735

83,944

11-Nov-2011

08:15

x86

Microsoft.dynamics.framework.ui.winforms.controls.dll

1.3.10803.735

2,222,080

11-Nov-2011

08:15

x86

Microsoft.dynamics.framework.ui.winforms.dll

1.3.10803.735

1,173,488

11-Nov-2011

08:15

x86

Microsoft.dynamics.nav.client.builder.dll

6.0.32942.0

210,832

11-Nov-2011

16:08

x86

Microsoft.dynamics.nav.client.exe

6.0.32942.0

149,376

11-Nov-2011

16:08

x86

Microsoft.dynamics.nav.client.interop.communicator.dll

1.0.559.183

75,688

11-Nov-2011

16:08

x86

Microsoft.dynamics.nav.client.serviceconnection.dll

6.0.32942.0

112,544

11-Nov-2011

16:08

x86

Microsoft.dynamics.nav.client.ui.dll

6.0.32942.0

538,496

11-Nov-2011

16:08

x86

Microsoft.dynamics.nav.client.winforms.dll

6.0.32942.0

358,288

11-Nov-2011

16:08

x86

Microsoft.dynamics.nav.client.winforms.tlb

Not applicable

2,680

11-Nov-2011

13:24

Not applicable

Microsoft.dynamics.nav.language.dll

6.0.32942.0

2,017,152

11-Nov-2011

16:08

x86

Microsoft.dynamics.nav.types.dll

6.0.32942.0

599,928

11-Nov-2011

16:08

x86

Microsoft.dynamics.nav.watson.dll

6.0.32942.0

42,880

11-Nov-2011

16:08

x86

Microsoft.office.interop.outlook.dll

10.0.4504.0

395,136

11-Nov-2011

16:20

x86

To replace these files, follow these steps:

  1. Close the Microsoft Dynamics NAV RoleTailored client.

  2. Locate the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored client installation directory.

  5. Click Yes to overwrite the files in the directory.

Step 3: Replace the files in the Microsoft Dynamics NAV Server installation

In the Microsoft Dynamics NAV Server installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Httpcfg.exe

5.2.3790.0

22,352

11-Nov-2011

16:20

x86

Microsoft.dynamics.nav.language.dll

6.0.32942.0

2,017,152

11-Nov-2011

16:08

x86

Microsoft.dynamics.nav.ncl.dll

6.0.32942.0

632,696

11-Nov-2011

16:08

x86

Microsoft.dynamics.nav.server.exe

6.0.32942.0

141,184

11-Nov-2011

16:08

x86

Microsoft.dynamics.nav.service.dll

6.0.32942.0

145,280

11-Nov-2011

16:08

x86

Microsoft.dynamics.nav.service.runtime.dll

6.0.32942.0

75,664

11-Nov-2011

16:08

x86

Microsoft.dynamics.nav.service.webservices.dll

6.0.32942.0

149,400

11-Nov-2011

16:08

x86

Microsoft.dynamics.nav.types.dll

6.0.32942.0

599,928

11-Nov-2011

16:08

x86

Microsoft.dynamics.nav.watson.dll

6.0.32942.0

42,880

11-Nov-2011

16:08

x86

Nclcsrt.etx

Not applicable

90,329

11-Nov-2011

09:58

Not applicable

Nclcsrt.stx

Not applicable

92,128

11-Nov-2011

09:58

Not applicable

Nclcsrts.dll

6.0.32942.0

1,443,152

11-Nov-2011

16:20

x86

Ndbcs.dll

6.0.32942.0

1,137,488

11-Nov-2011

16:20

x86

To replace these files, follow these steps:

  1. Stop the Microsoft Dynamics NAV Server.

  2. Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Service

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.

  5. Click Yes to overwrite the files in the directory.

  6. Start the Microsoft Dynamics NAV Server.

Step 4: Replace the files in the Microsoft Dynamics NAV Application Server installation

If you have Microsoft Dynamics NAV Application Server installed, replace the following files in the Microsoft Dynamics NAV Application Server installation by using the hotfix or the update files.

File name

File version

File size

Date

Time

Platform

Dbm.dll

6.0.32942.0

312,648

11-Nov-2011

16:20

x86

Nas.exe

6.0.32942.0

2,186,568

11-Nov-2011

16:08

x86

Nassql.exe

6.0.32942.0

2,288,976

11-Nov-2011

16:09

x86

Ndbcs.dll

6.0.32942.0

1,137,488

11-Nov-2011

16:20

x86

Slave.exe

6.0.32942.0

38,224

11-Nov-2011

16:20

x86

To replace the files, follow these steps.

  1. Stop the Microsoft Dynamics NAV Application Server.

  2. Locate the Microsoft Dynamics NAV Application Server installation directory. The Microsoft Dynamics NAV Application Server is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Application Server

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.

  5. Click Yes to overwrite the files in the directory.

  6. Start the Microsoft Dynamics NAV Application Server.

Step 5: Replace the files in the Microsoft Dynamics NAV SDK installation

If you have Microsoft Dynamics NAV SDK installed, replace the following files.

File name

File version

File size

Date

Time

Platform

Cf.h

Not applicable

57,950

11-Nov-2011

13:24

Not applicable

Cfront.dll

6.0.32942.0

1,418,576

11-Nov-2011

16:20

x86

Cfront.ocx

6.0.32942.0

112,464

11-Nov-2011

16:20

x86

Cfrontsql.dll

6.0.32942.0

1,630,552

11-Nov-2011

16:20

x86

Libload.c

Not applicable

31,718

11-Nov-2011

08:39

Not applicable

Microsoft.dynamics.nav.cfront.cfrontdotnet.dll

6.0.32942.0

182,168

11-Nov-2011

16:08

x86

Microsoft.dynamics.nav.cfront.cfrontdotnet.xml

Not applicable

443,045

11-Nov-2011

08:55

Not applicable

Sample.c

Not applicable

28,718

11-Nov-2011

08:39

Not applicable

Sample.exe

6.0.32942.0

32,592

11-Nov-2011

16:20

x86

To replace the files, follow these steps.

  1. Locate the Microsoft Dynamics NAV SDK installation directories. The Microsoft Dynamics NAV SDK is usually installed in the following directories:

    C:\Program Files\Microsoft Dynamics NAV\60\SDK\CFRONT

    C:\Program Files\Microsoft Dynamics NAV\60\SDK\Communication Components

    C:\Program Files\Common Files\Microsoft Dynamics NAV\Communication Component

  2. Choose the SDK to update, either C/Front or Communication Components.

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the appropriate Microsoft Dynamics NAV SDK installation directory.

  5. Click Yes to overwrite the files in the directory.

Note If you downloaded a hotfix or an update for the communication components, you must register the .dll files individually.

Step 6: Replace the files in the Microsoft Dynamics NAV ODBC driver installation

If you have the Microsoft Dynamics NAV ODBC driver installed, replace the following files in the Microsoft Dynamics NAV ODBC driver installation.

File name

File version

File size

Date

Time

Platform

Cfront.dll

6.0.32942.0

1,418,576

11-Nov-2011

16:20

x86

Dbm.dll

6.0.32942.0

312,648

11-Nov-2011

16:20

x86

Nc_netb.dll

6.0.32942.0

16,720

11-Nov-2011

16:20

x86

Nc_tcp.dll

6.0.32942.0

18,768

11-Nov-2011

16:20

x86

Nc_tcps.dll

6.0.32942.0

25,424

11-Nov-2011

16:20

x86

Nodbc.dll

6.0.32942.0

2,144,080

11-Nov-2011

16:20

x86

Nodbc.xml

Not applicable

1,209

25-Aug-2009

16:43

Not applicable

Nodbccfg.cfg

6.0.32942.0

726,016

11-Nov-2011

09:37

Not applicable

Nodbccfg.xml

Not applicable

2,538

09-Mar-2011

06:30

Not applicable

Slave.exe

6.0.32942.0

38,224

11-Nov-2011

16:20

x86

To replace the files, follow these steps.

  1. Locate the Microsoft Dynamics NAV ODBC driver installation directory. The Microsoft Dynamics NAV ODBC driver is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\ODBC

  2. Copy the files that you downloaded.

  3. Paste the files that you downloaded into the Microsoft Dynamics NAV ODBC driver installation directory.

  4. Click Yes to overwrite the files in the directory.

Prerequisites

You must have Microsoft Dynamics NAV 2009 R2 installed to apply this hotfix.

Note Installing this hotfix will require a database conversion.

Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×