The installation process of a MSI package that contains multiple packages stops responding (hangs) in Windows XP, Windows Vista, or Windows Server 2008

Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.

Symptoms

Consider the following scenario:

  • You have Microsoft Windows Installer (MSI) 4.5 installed on a computer that is running one of the following operating systems:

    • Windows XP

    • Windows Vista

    • Windows Server 2008

  • You use an embedded chainer to add multiple packages to an MSI package.

  • The MSI package contains custom actions.

  • You try to install the MSI package on the computer.

In this scenario, the installation process stops responding (hangs).

Resolution

Update information for Windows XP

How to obtain this update

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows XP

Download Download the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information for Windows Vista and Windows Server 2008

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Microsoft Windows Installer (MSI) 4.5 installed on the computer. Additionally, you must be running one of the following operating systems on the computer:

  • Windows XP Service Pack 3 (SP3)

  • Windows Vista Service Pack 1 (SP1)

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008

  • Windows Server 2008 Service Pack 2 (SP2)

For more information about how to obtain a Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version and English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows XP file information notes
  • In addition to the files that are listed in these tables, this hotfix also installs an associated security catalog file (KBnumber.cat) that is signed with a Microsoft digital signature.

For all supported x86-based versions of Windows XP

File name

File version

File size

Date

Time

Platform

SP requirement

Msi.dll

4.5.6002.22362

4,446,720

18-Mar-2010

05:00

x86

SP3

Msihnd.dll

4.5.6002.22193

332,800

18-Mar-2010

05:00

x86

SP3


Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    1.
    22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Msi.dll

4.5.6001.22654

2,242,048

12-Mar-2010

17:38

x86

Msimsg.dll

4.5.6001.22654

2,560

12-Mar-2010

14:51

x86

Msi.dll

4.5.6002.22362

2,243,584

12-Mar-2010

16:59

x86

Msimsg.dll

4.5.6002.22362

2,560

12-Mar-2010

14:38

x86

Msiexec.exe

4.5.6001.22654

73,216

12-Mar-2010

14:52

x86

Msihnd.dll

4.5.6001.22654

332,800

12-Mar-2010

17:38

x86

Msihnd.dll

4.5.6002.22362

332,800

12-Mar-2010

16:59

x86

Msisip.dll

4.5.6001.22654

16,384

12-Mar-2010

17:38

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Msi.dll

4.5.6001.22654

3,110,400

12-Mar-2010

17:16

x64

Msimsg.dll

4.5.6001.22654

2,560

12-Mar-2010

15:12

x64

Msi.dll

4.5.6002.22362

3,111,936

12-Mar-2010

16:59

x64

Msimsg.dll

4.5.6002.22362

2,560

12-Mar-2010

14:51

x64

Msiexec.exe

4.5.6001.22654

125,440

12-Mar-2010

15:12

x64

Msihnd.dll

4.5.6001.22654

503,296

12-Mar-2010

17:16

x64

Msihnd.dll

4.5.6002.22362

503,296

12-Mar-2010

16:59

x64

Msisip.dll

4.5.6001.22654

22,528

12-Mar-2010

17:16

x64

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Msi.dll

4.5.6001.22654

5,938,176

12-Mar-2010

17:17

IA-64

Msimsg.dll

4.5.6001.22654

2,560

12-Mar-2010

14:56

IA-64

Msi.dll

4.5.6002.22362

5,938,176

12-Mar-2010

16:57

IA-64

Msimsg.dll

4.5.6002.22362

2,560

12-Mar-2010

14:44

IA-64

Msiexec.exe

4.5.6001.22654

236,544

12-Mar-2010

14:56

IA-64

Msihnd.dll

4.5.6001.22654

1,085,952

12-Mar-2010

17:17

IA-64

Msihnd.dll

4.5.6002.22362

1,085,952

12-Mar-2010

16:57

IA-64

Msisip.dll

4.5.6001.22654

56,320

12-Mar-2010

17:17

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

Microsoft Windows Installer 4.5 is included in Windows Vista SP2 and in Windows Server 2008 SP2.


For more information how to install Microsoft Windows Installer 4.5 on an earlier version of operating system, click the following article number to view the article in the Microsoft Knowledge Base:

942288 Windows Installer 4.5 is available

For more information about multiple package installations, visit the following Microsoft Developer Network (MSDN) Web site:

General information about multiple package installationsFor more information about custom actions in the MSI package, visit the following MSDN Web site:

General information about custom actions in the MSI packageFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

34,405

Date (UTC)

14-Mar-2010

Time (UTC)

11:31

File name

X86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6001.22654_none_03d21600ccc7419f.manifest

File version

Not applicable

File size

125,087

Date (UTC)

12-Mar-2010

Time (UTC)

20:11

File name

X86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6002.22362_none_05abb768c9f78006.manifest

File version

Not applicable

File size

125,087

Date (UTC)

12-Mar-2010

Time (UTC)

18:46

File name

X86_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6001.22654_none_49d90ca19f5c6543.manifest

File version

Not applicable

File size

6,348

Date (UTC)

12-Mar-2010

Time (UTC)

20:10

File name

X86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6001.22654_none_df3220f165121023.manifest

File version

Not applicable

File size

6,566

Date (UTC)

12-Mar-2010

Time (UTC)

20:14

File name

X86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6002.22362_none_e10bc25962424e8a.manifest

File version

Not applicable

File size

6,566

Date (UTC)

12-Mar-2010

Time (UTC)

18:50

File name

X86_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6001.22654_none_338760d03186d07d.manifest

File version

Not applicable

File size

10,304

Date (UTC)

12-Mar-2010

Time (UTC)

20:09

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

34,721

Date (UTC)

14-Mar-2010

Time (UTC)

11:41

File name

X86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6001.22654_none_03d21600ccc7419f.manifest

File version

Not applicable

File size

125,087

Date (UTC)

12-Mar-2010

Time (UTC)

20:11

File name

X86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6002.22362_none_05abb768c9f78006.manifest

File version

Not applicable

File size

125,087

Date (UTC)

12-Mar-2010

Time (UTC)

18:46

File name

X86_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6001.22654_none_49d90ca19f5c6543.manifest

File version

Not applicable

File size

6,348

Date (UTC)

12-Mar-2010

Time (UTC)

20:10

File name

X86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6001.22654_none_df3220f165121023.manifest

File version

Not applicable

File size

6,566

Date (UTC)

12-Mar-2010

Time (UTC)

20:14

File name

X86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6002.22362_none_e10bc25962424e8a.manifest

File version

Not applicable

File size

6,566

Date (UTC)

12-Mar-2010

Time (UTC)

18:50

File name

X86_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6001.22654_none_338760d03186d07d.manifest

File version

Not applicable

File size

10,304

Date (UTC)

12-Mar-2010

Time (UTC)

20:09

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

7,252

Date (UTC)

14-Mar-2010

Time (UTC)

11:29

File name

X86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6001.22654_none_03d21600ccc7419f.manifest

File version

Not applicable

File size

125,087

Date (UTC)

12-Mar-2010

Time (UTC)

20:11

File name

X86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6002.22362_none_05abb768c9f78006.manifest

File version

Not applicable

File size

125,087

Date (UTC)

12-Mar-2010

Time (UTC)

18:46

File name

X86_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6001.22654_none_49d90ca19f5c6543.manifest

File version

Not applicable

File size

6,348

Date (UTC)

12-Mar-2010

Time (UTC)

20:10

File name

X86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6001.22654_none_df3220f165121023.manifest

File version

Not applicable

File size

6,566

Date (UTC)

12-Mar-2010

Time (UTC)

20:14

File name

X86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6002.22362_none_e10bc25962424e8a.manifest

File version

Not applicable

File size

6,566

Date (UTC)

12-Mar-2010

Time (UTC)

18:50

File name

X86_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6001.22654_none_338760d03186d07d.manifest

File version

Not applicable

File size

10,304

Date (UTC)

12-Mar-2010

Time (UTC)

20:09

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