The Microsoft Dynamics NAV 2009 client crashes when you input characters in a field beyond the allowed character length boundary

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

Assume that you set a double-byte character sets (DBCS) input language in Microsoft Dynamics NAV 2009. When you input characters in a field beyond the allowed character length boundary and go on the next operation, the Microsoft Dynamics NAV 2009 client crashes.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+ContactsCustomers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.



How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.



How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.

Step 1: Replace the files in the Microsoft Dynamics NAV Server installation

In the Microsoft Dynamics NAV Server installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Httpcfg.exe

5.2.3790.0

22,352

02-Jul-2010

18:00

x86

Microsoft.dynamics.nav.language.dll

6.0.31285.0

1,992,576

02-Jul-2010

17:49

x86

Microsoft.dynamics.nav.ncl.dll

6.0.31285.0

608,120

02-Jul-2010

17:49

x86

Microsoft.dynamics.nav.server.exe

6.0.31285.0

141,184

02-Jul-2010

17:49

x86

Microsoft.dynamics.nav.service.dll

6.0.31285.0

145,280

02-Jul-2010

17:49

x86

Microsoft.dynamics.nav.service.runtime.dll

6.0.31285.0

75,664

02-Jul-2010

17:49

x86

Microsoft.dynamics.nav.service.webservices.dll

6.0.31285.0

145,304

02-Jul-2010

17:49

x86

Microsoft.dynamics.nav.types.dll

6.0.31285.0

567,160

02-Jul-2010

17:49

x86

Microsoft.dynamics.nav.watson.dll

6.0.31285.0

42,880

02-Jul-2010

17:49

x86

Nclcsrt.etx

Not applicable

89,525

02-Jul-2010

10:56

Not applicable

Nclcsrt.stx

Not applicable

91,724

02-Jul-2010

10:56

Not applicable

Nclcsrts.dll

6.0.31285.0

1,485,136

02-Jul-2010

18:00

x86

Ndbcs.dll

6.0.31285.0

1,350,480

02-Jul-2010

18:00

x86


To replace these files, follow these steps:

  1. Stop the Microsoft Dynamics NAV Server.

  2. Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Service

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.

  5. Click Yes to overwrite the files in the directory.

  6. Start the Microsoft Dynamics NAV Server.

Step 2: Replace the files in the Microsoft Dynamics NAV RoleTailored client installation

In the Microsoft Dynamics NAV RoleTailored client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Microsoft.dynamics.framework.patterns.dll

1.3.10803.252

71,656

01-Jul-2010

20:25

x86

Microsoft.dynamics.framework.ui.dll

1.3.10803.252

698,328

01-Jul-2010

20:25

x86

Microsoft.dynamics.framework.ui.mapping.dll

1.3.10803.252

104,424

01-Jul-2010

20:25

x86

Microsoft.dynamics.framework.ui.navigation.dll

1.3.10803.252

34,800

01-Jul-2010

20:25

x86

Microsoft.dynamics.framework.ui.ux2006.dll

1.3.10803.252

88,040

01-Jul-2010

20:25

x86

Microsoft.dynamics.framework.ui.ux2006.winforms.dll

1.3.10803.252

63,480

01-Jul-2010

20:25

x86

Microsoft.dynamics.framework.ui.windows.dll

1.3.10803.252

83,944

01-Jul-2010

20:25

x86

Microsoft.dynamics.framework.ui.winforms.controls.dll

1.3.10803.252

2,115,584

01-Jul-2010

20:25

x86

Microsoft.dynamics.framework.ui.winforms.dll

1.3.10803.252

690,152

01-Jul-2010

20:25

x86

Microsoft.dynamics.nav.client.builder.dll

6.0.31285.0

198,544

02-Jul-2010

17:49

x86

Microsoft.dynamics.nav.client.exe

6.0.31285.0

149,376

02-Jul-2010

17:49

x86

Microsoft.dynamics.nav.client.interop.communicator.dll

1.0.559.183

75,688

02-Jul-2010

17:49

x86

Microsoft.dynamics.nav.client.serviceconnection.dll

6.0.31285.0

104,352

02-Jul-2010

17:49

x86

Microsoft.dynamics.nav.client.ui.dll

6.0.31285.0

509,824

02-Jul-2010

17:49

x86

Microsoft.dynamics.nav.client.winforms.dll

6.0.31285.0

337,808

02-Jul-2010

17:49

x86

Microsoft.dynamics.nav.client.winforms.tlb

Not applicable

2,644

02-Jul-2010

14:37

Not applicable

Microsoft.dynamics.nav.language.dll

6.0.31285.0

1,992,576

02-Jul-2010

17:49

x86

Microsoft.dynamics.nav.types.dll

6.0.31285.0

567,160

02-Jul-2010

17:49

x86

Microsoft.dynamics.nav.watson.dll

6.0.31285.0

42,880

02-Jul-2010

17:49

x86

Microsoft.office.interop.outlook.dll

10.0.4504.0

395,136

02-Jul-2010

18:00

x86


To replace these files, follow these steps:

  1. Close the Microsoft Dynamics NAV RoleTailored client.

  2. Locate the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored client installation directory.

  5. Click Yes to overwrite the files in the directory.

Prerequisites

You must have Microsoft Dynamics NAV 2009 Service Pack 1 installed to apply this hotfix.

Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×