Symptoms

Consider the following scenario:

  • On a computer that is running Windows Server 2008 or Windows Vista, a page file is configured on a hard disk drive.

  • The page file is configured to use the System managed size option.

  • The free disk space is not enough to hold the page file.

In this scenario, you find that the page file size is alternately too small or too large at each startup. Or, no page file is generated. Also, because of the incorrect page file size, a dump file may not be generated.

Additionally, the following event error is logged in the System event log:

Cause

This problem occurs when the Smss.exe process calculates the free disk space and the ideal page file size during the startup process. During the startup process, the page file size is managed by using the System managed size option.

If there is not enough free disk space, the Smss.exe process deletes the existing page file. Then, the Smss.exe process tries to re-create the page file. However, the Smss.exe process does not correctly calculate free disk space after it deletes the existing page file.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.0.6000.16xxx

    Windows Vista

    RTM

    GDR

    6.0.6000.20xxx

    Windows Vista

    RTM

    LDR

    6.0.6001.18xxx

    Windows Vista SP1 and Windows Server 2008 SP1

    SP1

    GDR

    6.0.6001.22xxx

    Windows Vista SP1 and Windows Server 2008 SP1

    SP1

    LDR

  • Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.

  • The MANIFEST (.manifest) and MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM and MANIFEST files and the associated security catalog (.cat) files are very important in maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported 32-bit versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Smss.exe

6.0.6000.20878

62,976

16-Jul-2008

01:28

x86

Smss.exe

6.0.6001.22223

64,000

16-Jul-2008

01:27

x86

For all supported 64-bit versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Smss.exe

6.0.6000.20878

75,264

16-Jul-2008

01:44

x64

Smss.exe

6.0.6001.22223

75,264

16-Jul-2008

02:02

x64

For all supported Windows Server 2008 for Itanium-Based Systems operating systems

File name

File version

File size

Date

Time

Platform

Smss.exe

6.0.6001.22223

159,232

16-Jul-2008

01:34

IA-64

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista

File name

Package_1_for_kb955635~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,772

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_2_for_kb955635~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,939

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_3_for_kb955635~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,777

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_4_for_kb955635~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,777

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_5_for_kb955635~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,777

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_6_for_kb955635~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,773

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,426

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,367

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_client~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,713

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,421

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_sc~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,423

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,425

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_server~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,431

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,422

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,420

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_winpe~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,424

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

X86_bf6b0a82919790558dcd255e5c5a0cae_31bf3856ad364e35_6.0.6000.20878_none_f341fff6cc1d7191.manifest

File version

Not Applicable

File size

692

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

X86_d62ce6bedbe378b18f3343a6933796db_31bf3856ad364e35_6.0.6001.22223_none_be0e5f5c384a13cb.manifest

File version

Not Applicable

File size

692

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

X86_microsoft-windows-smss_31bf3856ad364e35_6.0.6000.20878_none_aa9a5ae4355a3a09.manifest

File version

Not Applicable

File size

28,308

Date (UTC)

16-Jul-2008

Time (UTC)

04:38

Platform

Not Applicable

File name

X86_microsoft-windows-smss_31bf3856ad364e35_6.0.6001.22223_none_acb1a7b4325cc092.manifest

File version

Not Applicable

File size

28,589

Date (UTC)

16-Jul-2008

Time (UTC)

05:14

Platform

Not Applicable

Additional files for all supported 64-bit versions of Windows Server 2008 and of Windows Vista

File name

Amd64_0bba944bf474d2c7698e67e8c46d30a0_31bf3856ad364e35_6.0.6000.20878_none_5c19a8807c1f44c8.manifest

File version

Not Applicable

File size

696

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Amd64_0d93c49a2b3d4a4eb8ef6df77984584d_31bf3856ad364e35_6.0.6001.22223_none_df451d001b1a2756.manifest

File version

Not Applicable

File size

1,034

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Amd64_7b42e31e7abd1d4f06c068e3ec0e1b8d_31bf3856ad364e35_6.0.6000.20878_none_8419805314e71831.manifest

File version

Not Applicable

File size

1,034

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Amd64_8df842ce35be3dcabe38b5f2ad1f00e9_31bf3856ad364e35_6.0.6001.22223_none_19378eabe989a9a8.manifest

File version

Not Applicable

File size

696

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Amd64_microsoft-windows-smss_31bf3856ad364e35_6.0.6000.20878_none_06b8f667edb7ab3f.manifest

File version

Not Applicable

File size

28,604

Date (UTC)

16-Jul-2008

Time (UTC)

04:56

Platform

Not Applicable

File name

Amd64_microsoft-windows-smss_31bf3856ad364e35_6.0.6001.22223_none_08d04337eaba31c8.manifest

File version

Not Applicable

File size

28,884

Date (UTC)

16-Jul-2008

Time (UTC)

05:55

Platform

Not Applicable

File name

Package_1_for_kb955635~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,782

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_2_for_kb955635~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,163

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_3_for_kb955635~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,999

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_4_for_kb955635~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,999

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_5_for_kb955635~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,999

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_6_for_kb955635~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,783

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,434

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,375

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_client~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,723

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,429

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,431

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,433

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_server~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,439

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,438

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,428

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,432

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Wow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6000.20878_none_110da0ba22186d3a.manifest

File version

Not Applicable

File size

11,978

Date (UTC)

16-Jul-2008

Time (UTC)

04:27

Platform

Not Applicable

File name

Wow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6001.22223_none_1324ed8a1f1af3c3.manifest

File version

Not Applicable

File size

11,978

Date (UTC)

16-Jul-2008

Time (UTC)

05:04

Platform

Not Applicable

Additional files for all supported Windows Server 2008 for Itanium-Based Systems operating systems

File name

Ia64_48e4aa4855f2ca0aa23516d1e3aa9658_31bf3856ad364e35_6.0.6001.22223_none_bda1e18e0229689c.manifest

File version

Not Applicable

File size

694

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Ia64_87f58af56019f17a166984bd4bd4cce0_31bf3856ad364e35_6.0.6001.22223_none_5d6c6429c322a0e7.manifest

File version

Not Applicable

File size

1,032

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Ia64_microsoft-windows-smss_31bf3856ad364e35_6.0.6001.22223_none_acb34baa325ac98e.manifest

File version

Not Applicable

File size

28,879

Date (UTC)

16-Jul-2008

Time (UTC)

05:44

Platform

Not Applicable

File name

Package_1_for_kb955635~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,777

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_2_for_kb955635~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,994

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_3_for_kb955635~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,994

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,425

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,426

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,429

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_server~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,434

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,426

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Package_for_kb955635_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,433

Date (UTC)

16-Jul-2008

Time (UTC)

18:50

Platform

Not Applicable

File name

Wow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6001.22223_none_1324ed8a1f1af3c3.manifest

File version

Not Applicable

File size

11,978

Date (UTC)

16-Jul-2008

Time (UTC)

05:04

Platform

Not Applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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