Symptoms

On a computer that is running Windows 7 or Windows Server 2008 R2, you try to search for an item on the computer by using the Search programs and files box. However, the search results are not displayed correctly. Only the category headings of the categorized search results are displayed, such as Programs, Control Panel, and Documents.

Additionally, if you click the displayed category headings, nothing happens.

Notes

  • To search the computer by using the Search programs and files box, click
    Start Start button , and then type some text in the Search programs and files box.

  • If you restart the computer, the issue persists.

Resolution

Update information

How to obtain this update

A supported update is available from Microsoft.

If the update is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the update.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific update. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the update is available. If you do not see your language, it is because an update is not available for that language.

Prerequisites

To apply this update, your must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The English (United States) version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time and with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 and Windows Server 2008 R2 updates are included in the same packages.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Explorer-ppdlic.xrm-ms

Not Applicable

3,065

09-Nov-2009

07:13

Not Applicable

Explorer.exe

6.1.7100.0

2,614,784

09-Nov-2009

07:03

x86

Explorer-ppdlic.xrm-ms

Not Applicable

3,065

09-Nov-2009

07:08

Not Applicable

Explorer.exe

6.1.7100.0

2,614,784

09-Nov-2009

06:58

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Explorer-ppdlic.xrm-ms

Not Applicable

3,065

09-Nov-2009

07:35

Not Applicable

Explorer.exe

6.1.7100.0

2,870,784

09-Nov-2009

07:26

x64

Explorer-ppdlic.xrm-ms

Not Applicable

3,065

09-Nov-2009

07:46

Not Applicable

Explorer.exe

6.1.7100.0

2,870,784

09-Nov-2009

07:30

x64

Explorer.exe

6.1.7100.0

2,614,784

09-Nov-2009

07:03

x86

Explorer.exe

6.1.7100.0

2,614,784

09-Nov-2009

06:58

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Explorer-ppdlic.xrm-ms

Not Applicable

3,065

09-Nov-2009

06:15

Not Applicable

Explorer.exe

6.1.7100.0

4,212,736

09-Nov-2009

06:00

IA-64

Explorer-ppdlic.xrm-ms

Not Applicable

3,065

09-Nov-2009

06:19

Not Applicable

Explorer.exe

6.1.7100.0

4,212,736

09-Nov-2009

05:59

IA-64

Explorer.exe

6.1.7100.0

2,614,784

09-Nov-2009

07:03

x86

Explorer.exe

6.1.7100.0

2,614,784

09-Nov-2009

06:58

x86

Workaround

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in WindowsTo work around this issue, use the following method:

Delete the whole registry subkey

  1. Press the Windows logo key + R on your keyboard.

  2. In the Run box, type regedit and then press ENTER.

    User Account Control permission
    If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.

  3. Locate the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FolderTypes\{ef87b4cb-f2ce-4785-8658-4ca6c63e38c6}

  4. Right-click this subkey, and then select Delete.

  5. Restart the computer.


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Any additional feedback? (Optional)

Thank you for your feedback!

×