The Server service stops responding when you try to stop it in Windows Vista or in Windows Server 2008

Symptoms

When you try to stop the Server service on a computer that is running Windows Vista or Windows Server 2008, the Server service stops responding.

Cause

This issue occurs because a race condition occurs during the oplock processing when you are using Server Message Block (SMB) Version 2 protocol.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not exist, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 Service Pack 2 (SP2).

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791

How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849

How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system to which each hotfix applies.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Srvnet.sys

6.0.6002.22625

102,912

13-Apr-2011

13:38

x86

Srv2.sys

6.0.6002.22625

147,968

13-Apr-2011

13:38

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Srvnet.sys

6.0.6002.22625

146,432

13-Apr-2011

13:57

x64

Srv2.sys

6.0.6002.22625

176,640

13-Apr-2011

13:57

x64

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Srvnet.sys

6.0.6002.22625

294,912

13-Apr-2011

14:06

IA-64

Srv2.sys

6.0.6002.22625

472,064

13-Apr-2011

14:06

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

3,078

Date (UTC)

13-Apr-2011

Time (UTC)

18:13

Platform

Not applicable

File name

X86_37048dd13ee909f351e8756746d66913_31bf3856ad364e35_6.0.6002.22625_none_3752df2d07dca8f0.manifest

File version

Not applicable

File size

1,048

Date (UTC)

13-Apr-2011

Time (UTC)

18:13

Platform

Not applicable

File name

X86_microsoft-windows-smbserver-common_31bf3856ad364e35_6.0.6002.22625_none_0635adb12676ab72.manifest

File version

Not applicable

File size

4,227

Date (UTC)

13-Apr-2011

Time (UTC)

16:10

Platform

Not applicable

File name

X86_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.0.6002.22625_none_dc4c18ec0ccb4881.manifest

File version

Not applicable

File size

4,426

Date (UTC)

13-Apr-2011

Time (UTC)

16:04

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_d67160f68aae018ed039084ca390fdad_31bf3856ad364e35_6.0.6002.22625_none_67a8cb4907109178.manifest

File version

Not applicable

File size

1,054

Date (UTC)

13-Apr-2011

Time (UTC)

18:13

Platform

Not applicable

File name

Amd64_microsoft-windows-smbserver-common_31bf3856ad364e35_6.0.6002.22625_none_62544934ded41ca8.manifest

File version

Not applicable

File size

4,493

Date (UTC)

13-Apr-2011

Time (UTC)

16:27

Platform

Not applicable

File name

Amd64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.0.6002.22625_none_386ab46fc528b9b7.manifest

File version

Not applicable

File size

4,688

Date (UTC)

13-Apr-2011

Time (UTC)

16:21

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,102

Date (UTC)

13-Apr-2011

Time (UTC)

18:13

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_97f161b3c7fc413d6239821b50b8db23_31bf3856ad364e35_6.0.6002.22625_none_5e59053dcf2c1149.manifest

File version

Not applicable

File size

1,051

Date (UTC)

13-Apr-2011

Time (UTC)

18:12

Platform

Not applicable

File name

Ia64_microsoft-windows-smbserver-common_31bf3856ad364e35_6.0.6002.22625_none_063751a72674b46e.manifest

File version

Not applicable

File size

4,488

Date (UTC)

13-Apr-2011

Time (UTC)

16:19

Platform

Not applicable

File name

Ia64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.0.6002.22625_none_dc4dbce20cc9517d.manifest

File version

Not applicable

File size

4,683

Date (UTC)

13-Apr-2011

Time (UTC)

16:15

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,255

Date (UTC)

13-Apr-2011

Time (UTC)

18:12

Platform

Not applicable

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