Symptoms

You have Microsoft Office SharePoint Server (O15) running on a Windows Server 2008 R2-based computer. The SharePoint parsing process crashes when the service parses a document that is not encrypted.

Cause

The issue occurs because the IFilter for MIME files cannot access the certificate store when parsing files that are not encrypted.

Note For security, the SharePoint parsing service runs in a "sandbox" and does not have access to the certificate store. The SharePoint parsing process can only open resources that can be accessed by using the Built-in Users group or the Everyone group.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not exist, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 service pack or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932

Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 R2 file information notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.20xxx

    Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, very important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Inetcomm.dll

6.1.7600.16819

976,896

23-May-2011

05:16

x64

Inetres.dll

6.1.7600.16385

84,480

14-Jul-2009

01:28

x64

Inetcomm.dll

6.1.7600.20971

976,896

23-May-2011

05:19

x64

Inetres.dll

6.1.7600.16385

84,480

14-Jul-2009

01:28

x64

Inetcomm.dll

6.1.7601.17620

976,896

23-May-2011

05:29

x64

Inetres.dll

6.1.7600.16385

84,480

14-Jul-2009

01:28

x64

Inetcomm.dll

6.1.7601.21732

976,896

23-May-2011

05:08

x64

Inetres.dll

6.1.7600.16385

84,480

14-Jul-2009

01:28

x64

Inetcomm.dll

6.1.7600.16819

740,864

23-May-2011

04:35

x86

Inetres.dll

6.1.7600.16385

84,480

14-Jul-2009

01:06

x86

Inetcomm.dll

6.1.7600.20971

740,864

23-May-2011

04:34

x86

Inetres.dll

6.1.7600.16385

84,480

14-Jul-2009

01:06

x86

Inetcomm.dll

6.1.7601.17620

741,376

23-May-2011

04:26

x86

Inetres.dll

6.1.7600.16385

84,480

14-Jul-2009

01:06

x86

Inetcomm.dll

6.1.7601.21732

741,888

23-May-2011

06:04

x86

Inetres.dll

6.1.7600.16385

84,480

14-Jul-2009

01:06

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Inetcomm.dll

6.1.7600.16819

2,331,648

23-May-2011

04:04

IA-64

Inetres.dll

6.1.7600.16385

84,480

14-Jul-2009

01:36

IA-64

Inetcomm.dll

6.1.7600.20971

2,332,672

23-May-2011

04:04

IA-64

Inetres.dll

6.1.7600.16385

84,480

14-Jul-2009

01:36

IA-64

Inetcomm.dll

6.1.7601.17620

2,331,648

23-May-2011

04:08

IA-64

Inetres.dll

6.1.7600.16385

84,480

14-Jul-2009

01:36

IA-64

Inetcomm.dll

6.1.7601.21732

2,332,672

23-May-2011

04:06

IA-64

Inetres.dll

6.1.7600.16385

84,480

14-Jul-2009

01:36

IA-64

Inetcomm.dll

6.1.7600.16819

740,864

23-May-2011

04:35

x86

Inetres.dll

6.1.7600.16385

84,480

14-Jul-2009

01:06

x86

Inetcomm.dll

6.1.7600.20971

740,864

23-May-2011

04:34

x86

Inetres.dll

6.1.7600.16385

84,480

14-Jul-2009

01:06

x86

Inetcomm.dll

6.1.7601.17620

741,376

23-May-2011

04:26

x86

Inetres.dll

6.1.7600.16385

84,480

14-Jul-2009

01:06

x86

Inetcomm.dll

6.1.7601.21732

741,888

23-May-2011

06:04

x86

Inetres.dll

6.1.7600.16385

84,480

14-Jul-2009

01:06

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_027adc41b991927f931bf436217145a3_31bf3856ad364e35_6.1.7600.20971_none_134f4dac156b72b3.manifest

File version

Not applicable

File size

705

Date (UTC)

24-May-2011

Time (UTC)

10:19

Platform

Not applicable

File name

Amd64_35b174a8375e12964da5249af4aa591b_31bf3856ad364e35_6.1.7601.17620_none_42d6d136f41745c2.manifest

File version

Not applicable

File size

1,050

Date (UTC)

24-May-2011

Time (UTC)

10:19

Platform

Not applicable

File name

Amd64_7b41ce684eb504de3d05cb993e42876a_31bf3856ad364e35_6.1.7600.16819_none_359ed453697ddeba.manifest

File version

Not applicable

File size

1,050

Date (UTC)

24-May-2011

Time (UTC)

10:19

Platform

Not applicable

File name

Amd64_875d3e3093d2cf726a6b4876811f3b96_31bf3856ad364e35_6.1.7600.16819_none_52cc8820f0ed23db.manifest

File version

Not applicable

File size

705

Date (UTC)

24-May-2011

Time (UTC)

10:19

Platform

Not applicable

File name

Amd64_8ad05750fca4fbb7a5579851cb5f314c_31bf3856ad364e35_6.1.7601.21732_none_99d76e985159805c.manifest

File version

Not applicable

File size

705

Date (UTC)

24-May-2011

Time (UTC)

10:19

Platform

Not applicable

File name

Amd64_98be3335f366164638f4f41f9123a7dd_31bf3856ad364e35_6.1.7601.21732_none_0119e7f52d37dba8.manifest

File version

Not applicable

File size

1,050

Date (UTC)

24-May-2011

Time (UTC)

10:19

Platform

Not applicable

File name

Amd64_9ade2a5d1d9d81d051eb38bf54d2db0e_31bf3856ad364e35_6.1.7600.20971_none_9ec35bfb41bb75b4.manifest

File version

Not applicable

File size

1,050

Date (UTC)

24-May-2011

Time (UTC)

10:19

Platform

Not applicable

File name

Amd64_e10da20554e6a915b59ce95942935046_31bf3856ad364e35_6.1.7601.17620_none_d1991d4f29fcbc42.manifest

File version

Not applicable

File size

705

Date (UTC)

24-May-2011

Time (UTC)

10:19

Platform

Not applicable

File name

Amd64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.16819_none_d5f5d62b72013e98.manifest

File version

Not applicable

File size

58,396

Date (UTC)

24-May-2011

Time (UTC)

10:27

Platform

Not applicable

File name

Amd64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.20971_none_d636911e8b56bb50.manifest

File version

Not applicable

File size

58,396

Date (UTC)

24-May-2011

Time (UTC)

10:27

Platform

Not applicable

File name

Amd64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.17620_none_d7c860ab6f37e266.manifest

File version

Not applicable

File size

58,396

Date (UTC)

24-May-2011

Time (UTC)

10:27

Platform

Not applicable

File name

Amd64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.21732_none_d8492e1e885bd0cf.manifest

File version

Not applicable

File size

58,396

Date (UTC)

24-May-2011

Time (UTC)

10:27

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,653

Date (UTC)

24-May-2011

Time (UTC)

10:19

Platform

Not applicable

File name

X86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.16819_none_79d73aa7b9a3cd62.manifest

File version

Not applicable

File size

58,392

Date (UTC)

24-May-2011

Time (UTC)

10:27

Platform

Not applicable

File name

X86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.20971_none_7a17f59ad2f94a1a.manifest

File version

Not applicable

File size

58,392

Date (UTC)

24-May-2011

Time (UTC)

10:27

Platform

Not applicable

File name

X86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.17620_none_7ba9c527b6da7130.manifest

File version

Not applicable

File size

58,392

Date (UTC)

24-May-2011

Time (UTC)

10:27

Platform

Not applicable

File name

X86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.21732_none_7c2a929acffe5f99.manifest

File version

Not applicable

File size

58,392

Date (UTC)

24-May-2011

Time (UTC)

10:27

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_19e18d79bd0471623048d4ace56b8ac4_31bf3856ad364e35_6.1.7600.16819_none_4a855a9a30df4319.manifest

File version

Not applicable

File size

1,048

Date (UTC)

24-May-2011

Time (UTC)

10:19

Platform

Not applicable

File name

Ia64_a1eff018b1017d4390ff95ae9d222acb_31bf3856ad364e35_6.1.7600.20971_none_bcdeb31de7f311e8.manifest

File version

Not applicable

File size

1,048

Date (UTC)

24-May-2011

Time (UTC)

10:19

Platform

Not applicable

File name

Ia64_e28330006230e0e88936218da8fa5e3c_31bf3856ad364e35_6.1.7601.21732_none_a2dc99366873173e.manifest

File version

Not applicable

File size

1,048

Date (UTC)

24-May-2011

Time (UTC)

10:19

Platform

Not applicable

File name

Ia64_f7ad3c6ae4265d29870eb0051885f145_31bf3856ad364e35_6.1.7601.17620_none_59217e3a3a21d8e7.manifest

File version

Not applicable

File size

1,048

Date (UTC)

24-May-2011

Time (UTC)

10:19

Platform

Not applicable

File name

Ia64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.16819_none_79d8de9db9a1d65e.manifest

File version

Not applicable

File size

58,394

Date (UTC)

24-May-2011

Time (UTC)

10:19

Platform

Not applicable

File name

Ia64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.20971_none_7a199990d2f75316.manifest

File version

Not applicable

File size

58,394

Date (UTC)

24-May-2011

Time (UTC)

10:20

Platform

Not applicable

File name

Ia64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.17620_none_7bab691db6d87a2c.manifest

File version

Not applicable

File size

58,394

Date (UTC)

24-May-2011

Time (UTC)

10:19

Platform

Not applicable

File name

Ia64_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.21732_none_7c2c3690cffc6895.manifest

File version

Not applicable

File size

58,394

Date (UTC)

24-May-2011

Time (UTC)

10:20

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,947

Date (UTC)

24-May-2011

Time (UTC)

10:19

Platform

Not applicable

File name

X86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.16819_none_79d73aa7b9a3cd62.manifest

File version

Not applicable

File size

58,392

Date (UTC)

24-May-2011

Time (UTC)

10:20

Platform

Not applicable

File name

X86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7600.20971_none_7a17f59ad2f94a1a.manifest

File version

Not applicable

File size

58,392

Date (UTC)

24-May-2011

Time (UTC)

10:19

Platform

Not applicable

File name

X86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.17620_none_7ba9c527b6da7130.manifest

File version

Not applicable

File size

58,392

Date (UTC)

24-May-2011

Time (UTC)

10:20

Platform

Not applicable

File name

X86_microsoft-windows-mail-comm-dll_31bf3856ad364e35_6.1.7601.21732_none_7c2a929acffe5f99.manifest

File version

Not applicable

File size

58,392

Date (UTC)

24-May-2011

Time (UTC)

10:20

Platform

Not applicable

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