The single sign-on feature does not work in Windows 7 or in Windows Server 2008 R2 when you try to start a full remote desktop connection through RD Web Access

Symptoms

Consider the following scenario:

  • You enable the single sign-on (SSO) feature on a remote desktop server that is running Windows Server 2008 R2.

  • You log on to the Remote Desktop Web Access (RD Web Access) website from a computer that is running Windows 7 or Windows Server 2008 R2.

  • You try to start a Remote Desktop session by using the RD Web Access website.

In this scenario, you are prompted to enter your credentials. However, the expected behavior is that you can start the Remote Desktop session directly.

Cause

This issue occurs because SSO in Windows 7 or in Windows Server 2008 R2 is not available for a full remote desktop connection through RD Web Access.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Wksprt.exe

6.1.7600.20929

223,744

21-Mar-2011

03:18

x86

Wksprt.exe

6.1.7601.21687

223,744

19-Mar-2011

05:03

x86

Mstsc.exe

6.1.7600.20929

1,037,824

21-Mar-2011

04:38

x86

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:03

Not applicable

Mstsc.exe

6.1.7601.21687

1,051,648

19-Mar-2011

06:52

x86

Mstsc.mof

Not applicable

1,199

10-Jun-2009

21:19

Not applicable

Aaclient.dll

6.1.7600.20929

131,584

21-Mar-2011

04:38

x86

Aaclient.mof

Not applicable

1,261

22-Jul-2009

22:58

Not applicable

Mstscax.dll

6.1.7600.20929

2,705,408

21-Mar-2011

04:41

x86

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:02

Not applicable

Tsgqec.dll

6.1.7600.20929

36,864

21-Mar-2011

04:43

x86

Aaclient.dll

6.1.7601.17514

131,584

20-Nov-2010

12:18

x86

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Mstscax.dll

6.1.7601.21687

3,216,896

19-Mar-2011

06:54

x86

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Tsgqec.dll

6.1.7601.17514

36,864

20-Nov-2010

12:21

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Wksprt.exe

6.1.7600.20929

248,832

21-Mar-2011

03:44

x64

Wksprt.exe

6.1.7601.21687

249,344

19-Mar-2011

05:41

x64

Mstsc.exe

6.1.7600.20929

1,101,312

21-Mar-2011

05:23

x64

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:22

Not applicable

Mstsc.exe

6.1.7601.21687

1,119,744

19-Mar-2011

07:37

x64

Mstsc.mof

Not applicable

1,199

10-Jun-2009

20:36

Not applicable

Aaclient.dll

6.1.7600.20929

158,720

21-Mar-2011

05:24

x64

Aaclient.mof

Not applicable

1,261

22-Jul-2009

23:18

Not applicable

Mstscax.dll

6.1.7600.20929

3,155,968

21-Mar-2011

05:29

x64

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:20

Not applicable

Tsgqec.dll

6.1.7600.20929

44,032

21-Mar-2011

05:33

x64

Aaclient.dll

6.1.7601.17514

158,720

20-Nov-2010

13:25

x64

Aaclient.mof

Not applicable

1,261

10-Jun-2009

20:31

Not applicable

Mstscax.dll

6.1.7601.21687

3,718,144

19-Mar-2011

07:41

x64

Mstscax.mof

Not applicable

2,054

10-Jun-2009

20:34

Not applicable

Tsgqec.dll

6.1.7601.17514

44,032

20-Nov-2010

13:27

x64

Mstsc.exe

6.1.7600.20929

1,037,824

21-Mar-2011

04:38

x86

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:03

Not applicable

Mstsc.exe

6.1.7601.21687

1,051,648

19-Mar-2011

06:52

x86

Mstsc.mof

Not applicable

1,199

10-Jun-2009

21:19

Not applicable

Aaclient.dll

6.1.7600.20929

131,584

21-Mar-2011

04:38

x86

Aaclient.mof

Not applicable

1,261

22-Jul-2009

22:58

Not applicable

Mstscax.dll

6.1.7600.20929

2,705,408

21-Mar-2011

04:41

x86

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:02

Not applicable

Tsgqec.dll

6.1.7600.20929

36,864

21-Mar-2011

04:43

x86

Aaclient.dll

6.1.7601.17514

131,584

20-Nov-2010

12:18

x86

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Mstscax.dll

6.1.7601.21687

3,216,896

19-Mar-2011

06:54

x86

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Tsgqec.dll

6.1.7601.17514

36,864

20-Nov-2010

12:21

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Wksprt.exe

6.1.7600.20929

457,216

21-Mar-2011

02:57

IA-64

Mstsc.exe

6.1.7600.20929

1,668,608

21-Mar-2011

04:02

IA-64

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:47

Not applicable

Mstsc.exe

6.1.7601.21687

1,703,424

19-Mar-2011

06:47

IA-64

Mstsc.mof

Not applicable

1,199

10-Jun-2009

20:39

Not applicable

Aaclient.dll

6.1.7600.20929

339,968

21-Mar-2011

04:03

IA-64

Aaclient.mof

Not applicable

1,261

22-Jul-2009

23:44

Not applicable

Mstscax.dll

6.1.7600.20929

6,092,288

21-Mar-2011

04:06

IA-64

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:46

Not applicable

Tsgqec.dll

6.1.7600.20929

97,792

21-Mar-2011

04:09

IA-64

Aaclient.dll

6.1.7601.21687

339,968

19-Mar-2011

06:48

IA-64

Aaclient.mof

Not applicable

1,261

10-Jun-2009

20:36

Not applicable

Mstscax.dll

6.1.7601.21687

6,306,816

19-Mar-2011

06:48

IA-64

Mstscax.mof

Not applicable

2,054

10-Jun-2009

20:38

Not applicable

Tsgqec.dll

6.1.7601.17514

97,792

20-Nov-2010

10:28

IA-64

Mstsc.exe

6.1.7600.20929

1,037,824

21-Mar-2011

04:38

x86

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:03

Not applicable

Mstsc.exe

6.1.7601.21687

1,051,648

19-Mar-2011

06:52

x86

Mstsc.mof

Not applicable

1,199

10-Jun-2009

21:19

Not applicable

Aaclient.dll

6.1.7600.20929

131,584

21-Mar-2011

04:38

x86

Aaclient.mof

Not applicable

1,261

22-Jul-2009

22:58

Not applicable

Mstscax.dll

6.1.7600.20929

2,705,408

21-Mar-2011

04:41

x86

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:02

Not applicable

Tsgqec.dll

6.1.7600.20929

36,864

21-Mar-2011

04:43

x86

Aaclient.dll

6.1.7601.17514

131,584

20-Nov-2010

12:18

x86

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Mstscax.dll

6.1.7601.21687

3,216,896

19-Mar-2011

06:54

x86

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Tsgqec.dll

6.1.7601.17514

36,864

20-Nov-2010

12:21

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about RemoteApp and Desktop Connection security, visit the following Microsoft TechNet website:

General information about RemoteApp and Desktop Connection securityFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

2,325

Date (UTC)

22-Mar-2011

Time (UTC)

00:42

Platform

Not applicable

File name

X86_3cb5333eeb653dbd450f94c6a550ec46_31bf3856ad364e35_6.1.7601.21687_none_a7c826511b2382aa.manifest

File version

Not applicable

File size

721

Date (UTC)

22-Mar-2011

Time (UTC)

00:42

Platform

Not applicable

File name

X86_ad7fd8f5c9243e59fa17c9084571a1a3_31bf3856ad364e35_6.1.7600.20929_none_347c6020f8693c92.manifest

File version

Not applicable

File size

1,458

Date (UTC)

22-Mar-2011

Time (UTC)

00:42

Platform

Not applicable

File name

X86_b99f4822eda5aff58cb3fdc80bef4ce9_31bf3856ad364e35_6.1.7601.21687_none_bab2ab0d1574a04c.manifest

File version

Not applicable

File size

727

Date (UTC)

22-Mar-2011

Time (UTC)

00:42

Platform

Not applicable

File name

X86_e13af91cb7e3e868d601e019a0853736_31bf3856ad364e35_6.1.7601.21687_none_42c7e64249e9e404.manifest

File version

Not applicable

File size

722

Date (UTC)

22-Mar-2011

Time (UTC)

00:42

Platform

Not applicable

File name

X86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.20929_none_270a17d9577f1e24.manifest

File version

Not applicable

File size

8,960

Date (UTC)

21-Mar-2011

Time (UTC)

05:11

Platform

Not applicable

File name

X86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21687_none_28ad92dd54d801e1.manifest

File version

Not applicable

File size

8,960

Date (UTC)

19-Mar-2011

Time (UTC)

07:20

Platform

Not applicable

File name

X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20929_none_4e812ab19b5474b2.manifest

File version

Not applicable

File size

21,618

Date (UTC)

21-Mar-2011

Time (UTC)

05:17

Platform

Not applicable

File name

X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21687_none_5024a5b598ad586f.manifest

File version

Not applicable

File size

21,618

Date (UTC)

19-Mar-2011

Time (UTC)

07:22

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20929_none_3092e4d93fe51b31.manifest

File version

Not applicable

File size

131,498

Date (UTC)

21-Mar-2011

Time (UTC)

05:17

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21687_none_32365fdd3d3dfeee.manifest

File version

Not applicable

File size

140,967

Date (UTC)

22-Mar-2011

Time (UTC)

00:45

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_0c70135be8df7b89e1a640b4a45495a3_31bf3856ad364e35_6.1.7601.21687_none_44997d4f911d7a7d.manifest

File version

Not applicable

File size

725

Date (UTC)

22-Mar-2011

Time (UTC)

00:42

Platform

Not applicable

File name

Amd64_13f01e94a4b1f28bd57345d2aa2bf64b_31bf3856ad364e35_6.1.7600.20929_none_c6266aa7c6c5702c.manifest

File version

Not applicable

File size

2,205

Date (UTC)

22-Mar-2011

Time (UTC)

00:42

Platform

Not applicable

File name

Amd64_ee5f0d6201c1ce0eed2b8da7851887d6_31bf3856ad364e35_6.1.7601.21687_none_82a8b243620d25c1.manifest

File version

Not applicable

File size

1,104

Date (UTC)

22-Mar-2011

Time (UTC)

00:42

Platform

Not applicable

File name

Amd64_ff7074902a4dc8c423c7d63148dd4e34_31bf3856ad364e35_6.1.7601.21687_none_2603c6e93c51aa9d.manifest

File version

Not applicable

File size

1,092

Date (UTC)

22-Mar-2011

Time (UTC)

00:42

Platform

Not applicable

File name

Amd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.20929_none_8328b35d0fdc8f5a.manifest

File version

Not applicable

File size

10,551

Date (UTC)

21-Mar-2011

Time (UTC)

06:04

Platform

Not applicable

File name

Amd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21687_none_84cc2e610d357317.manifest

File version

Not applicable

File size

10,551

Date (UTC)

19-Mar-2011

Time (UTC)

08:13

Platform

Not applicable

File name

Amd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20929_none_aa9fc63553b1e5e8.manifest

File version

Not applicable

File size

21,624

Date (UTC)

21-Mar-2011

Time (UTC)

06:07

Platform

Not applicable

File name

Amd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21687_none_ac434139510ac9a5.manifest

File version

Not applicable

File size

21,624

Date (UTC)

19-Mar-2011

Time (UTC)

08:16

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20929_none_8cb1805cf8428c67.manifest

File version

Not applicable

File size

131,504

Date (UTC)

21-Mar-2011

Time (UTC)

06:10

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21687_none_8e54fb60f59b7024.manifest

File version

Not applicable

File size

140,973

Date (UTC)

22-Mar-2011

Time (UTC)

00:48

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,341

Date (UTC)

22-Mar-2011

Time (UTC)

00:42

Platform

Not applicable

File name

Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20929_none_b4f470878812a7e3.manifest

File version

Not applicable

File size

13,023

Date (UTC)

21-Mar-2011

Time (UTC)

04:59

Platform

Not applicable

File name

Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21687_none_b697eb8b856b8ba0.manifest

File version

Not applicable

File size

13,023

Date (UTC)

19-Mar-2011

Time (UTC)

07:10

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20929_none_3092e4d93fe51b31.manifest

File version

Not applicable

File size

131,498

Date (UTC)

21-Mar-2011

Time (UTC)

05:17

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21687_none_32365fdd3d3dfeee.manifest

File version

Not applicable

File size

140,967

Date (UTC)

22-Mar-2011

Time (UTC)

00:48

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_8006bb50be82e5d03dcaf614ab5be060_31bf3856ad364e35_6.1.7601.21687_none_94ee5d739ce2379f.manifest

File version

Not applicable

File size

1,090

Date (UTC)

22-Mar-2011

Time (UTC)

00:42

Platform

Not applicable

File name

Ia64_97abd66e501c7443087eb4e05d1c2b46_31bf3856ad364e35_6.1.7601.21687_none_05373903736e0cb9.manifest

File version

Not applicable

File size

1,102

Date (UTC)

22-Mar-2011

Time (UTC)

00:42

Platform

Not applicable

File name

Ia64_eff2755313ad7ea4dd4c4690945ba39d_31bf3856ad364e35_6.1.7600.20929_none_b16c92bab36f9c15.manifest

File version

Not applicable

File size

2,201

Date (UTC)

22-Mar-2011

Time (UTC)

00:42

Platform

Not applicable

File name

Ia64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.20929_none_270bbbcf577d2720.manifest

File version

Not applicable

File size

10,549

Date (UTC)

21-Mar-2011

Time (UTC)

06:03

Platform

Not applicable

File name

Ia64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20929_none_4e82cea79b527dae.manifest

File version

Not applicable

File size

21,621

Date (UTC)

21-Mar-2011

Time (UTC)

06:05

Platform

Not applicable

File name

Ia64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21687_none_502649ab98ab616b.manifest

File version

Not applicable

File size

21,621

Date (UTC)

19-Mar-2011

Time (UTC)

08:17

Platform

Not applicable

File name

Ia64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20929_none_309488cf3fe3242d.manifest

File version

Not applicable

File size

131,501

Date (UTC)

21-Mar-2011

Time (UTC)

06:06

Platform

Not applicable

File name

Ia64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21687_none_323803d33d3c07ea.manifest

File version

Not applicable

File size

140,970

Date (UTC)

22-Mar-2011

Time (UTC)

00:42

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,947

Date (UTC)

22-Mar-2011

Time (UTC)

00:42

Platform

Not applicable

File name

Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20929_none_b4f470878812a7e3.manifest

File version

Not applicable

File size

13,023

Date (UTC)

21-Mar-2011

Time (UTC)

04:59

Platform

Not applicable

File name

Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21687_none_b697eb8b856b8ba0.manifest

File version

Not applicable

File size

13,023

Date (UTC)

19-Mar-2011

Time (UTC)

07:10

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20929_none_3092e4d93fe51b31.manifest

File version

Not applicable

File size

131,498

Date (UTC)

21-Mar-2011

Time (UTC)

05:17

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21687_none_32365fdd3d3dfeee.manifest

File version

Not applicable

File size

140,967

Date (UTC)

22-Mar-2011

Time (UTC)

00:42

Platform

Not applicable

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