The Sound dialog box displays duplicate items or no items for an HDMI device in Windows Vista or in Windows Server 2008

Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.

Symptoms

On a computer that runs Windows Vista or Windows Server 2008, you have a High-Definition Multimedia Interface (HDMI) device that is connected. However, the Sound dialog box in Control Panel may display duplicate items for the same device, or the Sound dialog box may not display any items for the device.

This problem occurs in one of the following scenarios:

  • You resume the computer from sleep or from hibernation.

  • You toggle between the laptop screen and an HDMI TV screen.

  • Immediately after you unplug the HDMI cable, you plug the HDMI cable back in.

  • An application refreshes the HDMI device.

Resolution

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the fileversion numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.0.6000.16xxx

    Windows Vista

    RTM

    GDR

    6.0.6000.20xxx

    Windows Vista

    RTM

    LDR

    6.0.6001.18xxx

    Windows Vista SP1 and Windows Server 2008SP1

    SP1

    GDR

    6.0.6001.22xxx

    Windows Vista SP1 and Windows Server 2008SP1

    SP1

    LDR

  • Service Pack 1 is integrated into Windows Server 2008.

  • The MANIFEST files (.manifest) and MUM files (.mum)installed for each environment are listed separately. MUM and MANIFEST files, andthe associated security catalog (.cat) files, are critical to maintaining thestate of the updated component. The security catalog files (attributes notlisted) are signed with a Microsoft digital signature.

For all supported 32-bit versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Audiocore.mof

Not Applicable

4,352

18-Dec-2007

20:59

Not Applicable

Audiodg.exe

6.0.6001.22331

88,064

16-Dec-2008

02:34

x86

Audioeng.dll

6.0.6001.22331

397,312

16-Dec-2008

04:26

x86

Audiokse.dll

6.0.6001.22331

274,432

16-Dec-2008

04:31

x86

Audioses.dll

6.0.6001.22331

116,224

16-Dec-2008

04:26

x86

Audiosrv.dll

6.0.6001.22331

314,880

16-Dec-2008

04:26

x86

Encdump.dll

5.0.1.1

169,984

16-Dec-2008

04:27

x86

Mmdevapi.dll

6.0.6001.22331

150,016

16-Dec-2008

04:29

x86

For all supported 64-bit versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Audiocore.mof

Not Applicable

4,352

18-Dec-2007

20:59

Not Applicable

Audiodg.exe

6.0.6001.22331

111,104

16-Dec-2008

03:06

x64

Audioeng.dll

6.0.6001.22331

474,624

16-Dec-2008

04:51

x64

Audiokse.dll

6.0.6001.22331

313,344

16-Dec-2008

04:58

x64

Audioses.dll

6.0.6001.22331

190,464

16-Dec-2008

04:51

x64

Audiosrv.dll

6.0.6001.22331

444,416

16-Dec-2008

04:51

x64

Encdump.dll

5.0.1.1

201,728

16-Dec-2008

04:53

x64

Mmdevapi.dll

6.0.6001.22331

202,240

16-Dec-2008

04:55

x64

Audiocore.mof

Not Applicable

4,352

18-Dec-2007

20:59

Not Applicable

Audiodg.exe

6.0.6001.22331

88,064

16-Dec-2008

02:34

x86

Audioeng.dll

6.0.6001.22331

397,312

16-Dec-2008

04:26

x86

Audiokse.dll

6.0.6001.22331

274,432

16-Dec-2008

04:31

x86

Audioses.dll

6.0.6001.22331

116,224

16-Dec-2008

04:26

x86

For all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Audiocore.mof

Not Applicable

4,352

18-Dec-2007

20:59

Not Applicable

Audiodg.exe

6.0.6001.22331

281,600

16-Dec-2008

02:58

IA-64

Audioeng.dll

6.0.6001.22331

586,240

16-Dec-2008

04:32

IA-64

Audiokse.dll

6.0.6001.22331

339,456

16-Dec-2008

04:32

IA-64

Audioses.dll

6.0.6001.22331

360,448

16-Dec-2008

04:32

IA-64

Audiosrv.dll

6.0.6001.22331

851,968

16-Dec-2008

04:32

IA-64

Mmdevapi.dll

6.0.6001.22331

434,176

16-Dec-2008

04:36

IA-64

Audiocore.mof

Not Applicable

4,352

18-Dec-2007

20:59

Not Applicable

Audiodg.exe

6.0.6001.22331

88,064

16-Dec-2008

02:34

x86

Audioeng.dll

6.0.6001.22331

397,312

16-Dec-2008

04:26

x86

Audiokse.dll

6.0.6001.22331

274,432

16-Dec-2008

04:31

x86

Audioses.dll

6.0.6001.22331

116,224

16-Dec-2008

04:26

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista

File name

Package_for_kb959458_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,367

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_client~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,431

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,422

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_sc~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,423

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,425

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_server~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,431

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,422

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

X86_b5014e70a7452409060e09fe8b7f97e3_31bf3856ad364e35_6.0.6001.22331_none_64ee3fdf4edf88bf.manifest

File version

Not Applicable

File size

699

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

X86_ea61e7b0ee74ba6eba2624d0dcc0c5b2_31bf3856ad364e35_6.0.6001.22331_none_fc7dd57caa031dc8.manifest

File version

Not Applicable

File size

703

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

X86_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6001.22331_none_7709f543fdd4c71c.manifest

File version

Not Applicable

File size

131,599

Date (UTC)

16-Dec-2008

Time (UTC)

04:56

File name

X86_microsoft-windows-mmdeviceapi_31bf3856ad364e35_6.0.6001.22331_none_556e74b4d296e1cc.manifest

File version

Not Applicable

File size

9,969

Date (UTC)

16-Dec-2008

Time (UTC)

05:06

File name

Package_for_kb959458_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,367

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_client~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,431

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,422

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_sc~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,423

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,425

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_server~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,431

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,422

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

X86_b5014e70a7452409060e09fe8b7f97e3_31bf3856ad364e35_6.0.6001.22331_none_64ee3fdf4edf88bf.manifest

File version

Not Applicable

File size

699

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

X86_ea61e7b0ee74ba6eba2624d0dcc0c5b2_31bf3856ad364e35_6.0.6001.22331_none_fc7dd57caa031dc8.manifest

File version

Not Applicable

File size

703

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

X86_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6001.22331_none_7709f543fdd4c71c.manifest

File version

Not Applicable

File size

131,599

Date (UTC)

16-Dec-2008

Time (UTC)

04:56

File name

X86_microsoft-windows-mmdeviceapi_31bf3856ad364e35_6.0.6001.22331_none_556e74b4d296e1cc.manifest

File version

Not Applicable

File size

9,969

Date (UTC)

16-Dec-2008

Time (UTC)

05:06

Additional files for all supported 64-bit versions of Windows Server 2008 and of Windows Vista

File name

Amd64_43bb4b01f7a203b31d84966abc1db3cb_31bf3856ad364e35_6.0.6001.22331_none_991a3e42d584c072.manifest

File version

Not Applicable

File size

1,046

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Amd64_7df5e537bd9317b4cd4e4c1c700e7033_31bf3856ad364e35_6.0.6001.22331_none_681060cd2ef7ef11.manifest

File version

Not Applicable

File size

1,056

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Amd64_d050e93ac53593f104b888e810bcf9c1_31bf3856ad364e35_6.0.6001.22331_none_0d06611c046bae31.manifest

File version

Not Applicable

File size

703

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6001.22331_none_d32890c7b6323852.manifest

File version

Not Applicable

File size

131,641

Date (UTC)

16-Dec-2008

Time (UTC)

05:19

File name

Amd64_microsoft-windows-mmdeviceapi_31bf3856ad364e35_6.0.6001.22331_none_b18d10388af45302.manifest

File version

Not Applicable

File size

9,997

Date (UTC)

16-Dec-2008

Time (UTC)

05:36

File name

Package_for_kb959458_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,375

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_client~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,439

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,431

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,433

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_server~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,439

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,438

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Wow64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6001.22331_none_dd7d3b19ea92fa4d.manifest

File version

Not Applicable

File size

122,435

Date (UTC)

16-Dec-2008

Time (UTC)

04:46

Additional files for all supported Itanium-based versions of Windows Server 2008

File name

Ia64_0a6b7157b8cc2bf244b01ed183569dac_31bf3856ad364e35_6.0.6001.22331_none_e7809af87d45e10a.manifest

File version

Not Applicable

File size

1,054

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Ia64_9682c03bfc4b1e7a924e184706da96d4_31bf3856ad364e35_6.0.6001.22331_none_db85aef4dae0e3fb.manifest

File version

Not Applicable

File size

701

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Ia64_fd16bf7aa3ab19560ce6b2de50b5a63f_31bf3856ad364e35_6.0.6001.22331_none_5dcd4892f3ad3531.manifest

File version

Not Applicable

File size

1,044

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Ia64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6001.22331_none_770b9939fdd2d018.manifest

File version

Not Applicable

File size

129,678

Date (UTC)

16-Dec-2008

Time (UTC)

05:03

File name

Ia64_microsoft-windows-mmdeviceapi_31bf3856ad364e35_6.0.6001.22331_none_557018aad294eac8.manifest

File version

Not Applicable

File size

9,983

Date (UTC)

16-Dec-2008

Time (UTC)

05:11

File name

Package_for_kb959458_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,425

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,427

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,429

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_server~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,434

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,426

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Package_for_kb959458_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,433

Date (UTC)

16-Dec-2008

Time (UTC)

16:32

File name

Wow64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6001.22331_none_dd7d3b19ea92fa4d.manifest

File version

Not Applicable

File size

122,435

Date (UTC)

16-Dec-2008

Time (UTC)

04:46

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