Symptoms

On a computer that is running Windows Server 2008 R2 or Windows 7, the Svchost.exe process that hosts Windows Management Instrumentation (WMI) service may crash. Additionally, an event entry that includes the following message is added to the Application log:


Also, the following other services that run in the same Svchost.exe process also fail:

  • Certificate Propagation service

  • Group Policy Client service

  • IKE and AuthIP IPsec Keying Modules service

  • IP Helper service

  • Server service

  • User Profile Service

  • Task Scheduler service

  • System Event Notification Service

  • Remote Desktop Configuration service

  • Windows Update service

  • Background Intelligent Transfer Service (BITS)

Cause

This issue occurs because the WMI service does not clear the preferred language information correctly after the WMI service provides localized information to some WMI clients. This behavior causes the WMI service to crash.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows 7.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Wmidcprv.dll

6.1.7600.20710

131,072

09-May-2010

09:19

x86

Wmiprvsd.dll

6.1.7600.20710

517,120

09-May-2010

09:19

x86

Wmiprvse.exe

6.1.7600.20710

256,000

09-May-2010

09:18

x86

Wbemcomn.dll

6.1.7600.20710

362,496

09-May-2010

09:19

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Wmidcprv.dll

6.1.7600.20710

191,488

09-May-2010

09:05

x64

Wmiprvsd.dll

6.1.7600.20710

753,664

09-May-2010

09:05

x64

Wmiprvse.exe

6.1.7600.20710

370,176

09-May-2010

09:05

x64

Wbemcomn.dll

6.1.7600.20710

529,408

09-May-2010

09:05

x64

Wmidcprv.dll

6.1.7600.20710

131,072

09-May-2010

09:19

x86

Wmiprvse.exe

6.1.7600.20710

256,000

09-May-2010

09:18

x86

Wbemcomn.dll

6.1.7600.20710

362,496

09-May-2010

09:19

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Wmidcprv.dll

6.1.7600.20710

416,768

08-May-2010

06:30

IA-64

Wmiprvsd.dll

6.1.7600.20710

1,637,376

08-May-2010

06:30

IA-64

Wmiprvse.exe

6.1.7600.20710

800,256

08-May-2010

06:23

IA-64

Wbemcomn.dll

6.1.7600.20710

1,005,056

08-May-2010

06:30

IA-64

Wmidcprv.dll

6.1.7600.20710

131,072

09-May-2010

09:19

x86

Wmiprvse.exe

6.1.7600.20710

256,000

09-May-2010

09:18

x86

Wbemcomn.dll

6.1.7600.20710

362,496

09-May-2010

09:19

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Package_1_for_kb982293~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

2,452

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

Package_2_for_kb982293~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

2,513

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

Package_for_kb982293_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

1,891

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

X86_1a6106f9883aab67531d6ce92b0c9767_31bf3856ad364e35_6.1.7600.20710_none_429db3f5e9abb0e7.manifest

File version

Not applicable

File size

709

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

X86_4ec9fb7713baa9b68fb80f61fe9aa393_31bf3856ad364e35_6.1.7600.20710_none_71dad4fccea9fc6b.manifest

File version

Not applicable

File size

709

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

X86_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.1.7600.20710_none_1109652e05a1f42d.manifest

File version

Not applicable

File size

13,009

Date (UTC)

09-May-2010

Time (UTC)

10:45

Platform

Not applicable

File name

X86_microsoft-windows-wmi-core-wbemcomn-dll_31bf3856ad364e35_6.1.7600.20710_none_0421d49f9d6f5701.manifest

File version

Not applicable

File size

3,014

Date (UTC)

09-May-2010

Time (UTC)

10:40

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_235f14a16b445a7f7111b0f0d811a7d2_31bf3856ad364e35_6.1.7600.20710_none_c25128455c308eed.manifest

File version

Not applicable

File size

713

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

Amd64_23f19a688c113d138319d3d13a6ea7cf_31bf3856ad364e35_6.1.7600.20710_none_bbb875710f6bdfe2.manifest

File version

Not applicable

File size

713

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

Amd64_7867714dc50afba8620250c80c9277d1_31bf3856ad364e35_6.1.7600.20710_none_dd95a06a28ebd362.manifest

File version

Not applicable

File size

713

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

Amd64_f9d6810ac2809cae4498d680761540ea_31bf3856ad364e35_6.1.7600.20710_none_26c5307c81b4ad1b.manifest

File version

Not applicable

File size

1,068

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

Amd64_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.1.7600.20710_none_6d2800b1bdff6563.manifest

File version

Not applicable

File size

13,011

Date (UTC)

09-May-2010

Time (UTC)

10:51

Platform

Not applicable

File name

Amd64_microsoft-windows-wmi-core-wbemcomn-dll_31bf3856ad364e35_6.1.7600.20710_none_6040702355ccc837.manifest

File version

Not applicable

File size

3,016

Date (UTC)

09-May-2010

Time (UTC)

10:45

Platform

Not applicable

File name

Package_1_for_kb982293~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,466

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

Package_2_for_kb982293~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,264

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

Package_3_for_kb982293~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,978

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

Package_for_kb982293_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,823

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

Wow64_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.1.7600.20710_none_777cab03f260275e.manifest

File version

Not applicable

File size

8,530

Date (UTC)

09-May-2010

Time (UTC)

09:57

Platform

Not applicable

File name

Wow64_microsoft-windows-wmi-core-wbemcomn-dll_31bf3856ad364e35_6.1.7600.20710_none_6a951a758a2d8a32.manifest

File version

Not applicable

File size

3,016

Date (UTC)

09-May-2010

Time (UTC)

09:57

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_305f09cff718ccd0e8ef4bc05d17e309_31bf3856ad364e35_6.1.7600.20710_none_d8ee1e68214b18b0.manifest

File version

Not applicable

File size

1,066

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

Ia64_7867714dc50afba8620250c80c9277d1_31bf3856ad364e35_6.1.7600.20710_none_8178a8dc708c6b28.manifest

File version

Not applicable

File size

712

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

Ia64_a910418783e5070237ee34c8f5971b41_31bf3856ad364e35_6.1.7600.20710_none_79e6d94a2e3faa2b.manifest

File version

Not applicable

File size

711

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

Ia64_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.1.7600.20710_none_110b0924059ffd29.manifest

File version

Not applicable

File size

13,010

Date (UTC)

09-May-2010

Time (UTC)

10:46

Platform

Not applicable

File name

Ia64_microsoft-windows-wmi-core-wbemcomn-dll_31bf3856ad364e35_6.1.7600.20710_none_042378959d6d5ffd.manifest

File version

Not applicable

File size

3,015

Date (UTC)

09-May-2010

Time (UTC)

10:42

Platform

Not applicable

File name

Package_1_for_kb982293~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not applicable

File size

1,838

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

Package_2_for_kb982293~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not applicable

File size

2,970

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

Package_for_kb982293_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not applicable

File size

1,958

Date (UTC)

10-May-2010

Time (UTC)

18:25

Platform

Not applicable

File name

Wow64_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.1.7600.20710_none_777cab03f260275e.manifest

File version

Not applicable

File size

8,530

Date (UTC)

09-May-2010

Time (UTC)

09:57

Platform

Not applicable

File name

Wow64_microsoft-windows-wmi-core-wbemcomn-dll_31bf3856ad364e35_6.1.7600.20710_none_6a951a758a2d8a32.manifest

File version

Not applicable

File size

3,016

Date (UTC)

09-May-2010

Time (UTC)

09:57

Platform

Not applicable

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