The "Untrusted publisher" dialog box appears when you install a driver in Windows 7 or Windows Server 2008 R2

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7 or Windows Server 2008 R2.

  • You install a driver that is signed by an SHA256, SHA384, or SHA512 certificate, and the "Untrusted publisher" dialog box appears.

  • You click to select the Always trust check box and then click OK.

  • You uninstall the driver.

  • You install the same driver again.


In this scenario, the "Untrusted publisher" dialog box appears even though you already set the Always trust option to always trust the publisher.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Setupapi.dll

6.1.7601.18361

1,668,096

09-Jan-2014

04:57

x86

Setupapi.mof

Not applicable

3,689

10-Jun-2009

21:46

Not applicable

Setupapi.dll

6.1.7601.22562

1,668,096

09-Jan-2014

05:07

x86

Setupapi.mof

Not applicable

3,689

10-Jun-2009

21:46

Not applicable

For all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Setupapi.dll

6.1.7601.18361

1,901,056

09-Jan-2014

05:30

x64

Setupapi.mof

Not applicable

3,689

10-Jun-2009

21:08

Not applicable

Setupapi.dll

6.1.7601.22562

1,901,056

09-Jan-2014

05:35

x64

Setupapi.mof

Not applicable

3,689

10-Jun-2009

21:08

Not applicable

Setupapi.dll

6.1.7601.18361

1,668,096

09-Jan-2014

04:57

x86

Setupapi.mof

Not applicable

3,689

10-Jun-2009

21:46

Not applicable

Setupapi.dll

6.1.7601.22562

1,668,096

09-Jan-2014

05:07

x86

Setupapi.mof

Not applicable

3,689

10-Jun-2009

21:46

Not applicable

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Setupapi.dll

6.1.7601.18361

2,769,408

09-Jan-2014

04:41

IA-64

Setupapi.mof

Not applicable

3,689

10-Jun-2009

21:13

Not applicable

Setupapi.dll

6.1.7601.22562

2,769,408

09-Jan-2014

04:40

IA-64

Setupapi.mof

Not applicable

3,689

10-Jun-2009

21:13

Not applicable

Setupapi.dll

6.1.7601.18361

1,668,096

09-Jan-2014

04:57

x86

Setupapi.mof

Not applicable

3,689

10-Jun-2009

21:46

Not applicable

Setupapi.dll

6.1.7601.22562

1,668,096

09-Jan-2014

05:07

x86

Setupapi.mof

Not applicable

3,689

10-Jun-2009

21:46

Not applicable

Additional file information

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_a8027dca24c41411cbcb2597646619c1_31bf3856ad364e35_6.1.7601.18361_none_ba0d318f98a8373e.manifest

File version

Not applicable

File size

696

Date (UTC)

09-Jan-2014

Time (UTC)

11:01

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

X86_fa956a1bf99d3fd5c22996f73b4d2c3c_31bf3856ad364e35_6.1.7601.22562_none_d0d1496deda852d6.manifest

File version

Not applicable

File size

696

Date (UTC)

09-Jan-2014

Time (UTC)

11:01

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

X86_microsoft-windows-setupapi_31bf3856ad364e35_6.1.7601.18361_none_36c3988e24ab5263.manifest

File version

Not applicable

File size

7,065

Date (UTC)

09-Jan-2014

Time (UTC)

05:25

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

X86_microsoft-windows-setupapi_31bf3856ad364e35_6.1.7601.22562_none_374e37893dc808ab.manifest

File version

Not applicable

File size

7,065

Date (UTC)

09-Jan-2014

Time (UTC)

05:38

SHA-1 hash

Not applicable

MD5 hash

Not applicable

Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

Amd64_01703406885b45579b97c813b2ef8910_31bf3856ad364e35_6.1.7601.18361_none_015f44624eab3cc1.manifest

File version

Not applicable

File size

1,042

Date (UTC)

09-Jan-2014

Time (UTC)

11:01

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Amd64_022948ddd2b8eb8fa7263f978766f9f5_31bf3856ad364e35_6.1.7601.18361_none_3e0128dffd4751fb.manifest

File version

Not applicable

File size

700

Date (UTC)

09-Jan-2014

Time (UTC)

11:01

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Amd64_1cfb9c2480ddb678edfb2ac5f2267362_31bf3856ad364e35_6.1.7601.22562_none_4774694dfd03e470.manifest

File version

Not applicable

File size

700

Date (UTC)

09-Jan-2014

Time (UTC)

11:01

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Amd64_edd6c0fe7c0a62c7e5c82768d2553f65_31bf3856ad364e35_6.1.7601.22562_none_33b450df0fc0282b.manifest

File version

Not applicable

File size

1,042

Date (UTC)

09-Jan-2014

Time (UTC)

11:01

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Amd64_microsoft-windows-setupapi_31bf3856ad364e35_6.1.7601.18361_none_92e23411dd08c399.manifest

File version

Not applicable

File size

7,908

Date (UTC)

09-Jan-2014

Time (UTC)

11:08

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Amd64_microsoft-windows-setupapi_31bf3856ad364e35_6.1.7601.22562_none_936cd30cf62579e1.manifest

File version

Not applicable

File size

7,908

Date (UTC)

09-Jan-2014

Time (UTC)

11:08

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Wow64_microsoft-windows-setupapi_31bf3856ad364e35_6.1.7601.18361_none_9d36de6411698594.manifest

File version

Not applicable

File size

7,914

Date (UTC)

09-Jan-2014

Time (UTC)

11:08

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Wow64_microsoft-windows-setupapi_31bf3856ad364e35_6.1.7601.22562_none_9dc17d5f2a863bdc.manifest

File version

Not applicable

File size

7,914

Date (UTC)

09-Jan-2014

Time (UTC)

11:08

SHA-1 hash

Not applicable

MD5 hash

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_2d166902640823529d781c4cfd54affe_31bf3856ad364e35_6.1.7601.18361_none_dadcc97d7627c57f.manifest

File version

Not applicable

File size

1,040

Date (UTC)

09-Jan-2014

Time (UTC)

11:01

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Ia64_a6b43bf0e3ef290071cd778aa3dfa88b_31bf3856ad364e35_6.1.7601.22562_none_1264e9cd3632f9fa.manifest

File version

Not applicable

File size

1,040

Date (UTC)

09-Jan-2014

Time (UTC)

11:01

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Ia64_microsoft-windows-setupapi_31bf3856ad364e35_6.1.7601.18361_none_36c53c8424a95b5f.manifest

File version

Not applicable

File size

7,906

Date (UTC)

09-Jan-2014

Time (UTC)

11:02

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Ia64_microsoft-windows-setupapi_31bf3856ad364e35_6.1.7601.22562_none_374fdb7f3dc611a7.manifest

File version

Not applicable

File size

7,906

Date (UTC)

09-Jan-2014

Time (UTC)

11:02

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Wow64_microsoft-windows-setupapi_31bf3856ad364e35_6.1.7601.18361_none_9d36de6411698594.manifest

File version

Not applicable

File size

7,914

Date (UTC)

09-Jan-2014

Time (UTC)

11:02

SHA-1 hash

Not applicable

MD5 hash

Not applicable

File name

Wow64_microsoft-windows-setupapi_31bf3856ad364e35_6.1.7601.22562_none_9dc17d5f2a863bdc.manifest

File version

Not applicable

File size

7,914

Date (UTC)

09-Jan-2014

Time (UTC)

11:02

SHA-1 hash

Not applicable

MD5 hash

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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