Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.

  • You have a third-party VPN solution deployed.

  • You connect your computer to the VPN server.

In this scenario, the network state for the VPN adapter is "No Internet Access." Additionally, some applications may not work properly.

For example, when you press F1 to open Help in Microsoft Office 2013 on the computer, you receive an error message that states the computer is not connected to the Internet, and the Help window is not displayed.

Cause

This issue occurs because of a code error in the Network Connectivity Status Indicator (NCSI). In this situation, an incorrect connection status is reported. This issue also affects applications that read the network connection status through NCSI.

Resolution

To resolve this issue, install the hotfix that is described in this article.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7 and Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ncsi.dll

6.1.7601.22676

162,304

06-May-2014

08:36

x86

Nlaapi.dll

6.1.7601.22137

52,224

18-Oct-2012

19:37

x86

Nlasvc.dll

6.1.7601.22137

242,176

18-Oct-2012

19:37

x86

Nlasvc.ptxml

Not Applicable

2,494

13-Jul-2009

20:54

Not Applicable

For all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ncsi.dll

6.1.7601.22676

223,744

06-May-2014

09:17

x64

Nlaapi.dll

6.1.7601.22137

70,656

18-Oct-2012

20:31

x64

Nlasvc.dll

6.1.7601.22137

303,104

18-Oct-2012

20:31

x64

Nlasvc.ptxml

Not Applicable

2,494

18-Oct-2012

14:47

Not Applicable

Ncsi.dll

6.1.7601.22676

162,304

06-May-2014

08:36

x86

Nlaapi.dll

6.1.7601.22137

52,224

18-Oct-2012

19:37

x86

Ncsi.dll

6.1.7601.22676

162,304

06-May-2014

08:36

x86

Nlaapi.dll

6.1.7601.22137

52,224

18-Oct-2012

19:37

x86

Wow64_nlasvc.ptxml

Not Applicable

2,494

13-Jul-2009

20:54

Not Applicable

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ncsi.dll

6.1.7601.22676

485,888

06-May-2014

08:12

IA-64

Nlaapi.dll

6.1.7601.22676

156,672

06-May-2014

08:12

IA-64

Nlasvc.dll

6.1.7601.22137

603,136

18-Oct-2012

19:33

IA-64

Nlasvc.ptxml

Not Applicable

2,494

18-Oct-2012

14:40

Not Applicable

Ncsi.dll

6.1.7601.22676

162,304

06-May-2014

08:36

x86

Nlaapi.dll

6.1.7601.22137

52,224

18-Oct-2012

19:37

x86

Wow64_nlasvc.ptxml

Not Applicable

2,494

13-Jul-2009

20:54

Not Applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7 and Windows Server 2008 R2

File name

X86_f4354c425e59b2ede4a230386c2d74b9_31bf3856ad364e35_6.1.7601.22670_none_1cdb22a30523ee32.manifest

File version

Not Applicable

File size

737

Date (UTC)

01-May-2014

Time (UTC)

06:52

File name

X86_microsoft-windows-n..tion_service_iasnap_31bf3856ad364e35_6.1.7601.22670_none_7bc6cfc8ccb88da8.manifest

File version

Not Applicable

File size

2,311

Date (UTC)

30-Apr-2014

Time (UTC)

04:11

Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

Amd64_09472eae93567d1d23d9cf369122e8cb_31bf3856ad364e35_6.1.7601.22676_none_3ce14d144c58dc45.manifest

File version

Not Applicable

File size

1,038

Date (UTC)

06-May-2014

Time (UTC)

11:59

File name

Amd64_4671b0e70f95ce7250a809b2470760d8_31bf3856ad364e35_6.1.7601.22676_none_eab32a6543785ecd.manifest

File version

Not Applicable

File size

698

Date (UTC)

06-May-2014

Time (UTC)

11:59

File name

Amd64_50be71dbf65d475254073eabf637f5a7_31bf3856ad364e35_6.1.7601.22676_none_460df648e928d7dc.manifest

File version

Not Applicable

File size

709

Date (UTC)

06-May-2014

Time (UTC)

11:59

File name

Amd64_aa3135c083fd77cb14d97927242ed59f_31bf3856ad364e35_6.1.7601.22676_none_ba91ec8299e47b22.manifest

File version

Not Applicable

File size

698

Date (UTC)

06-May-2014

Time (UTC)

11:59

File name

Amd64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7601.22676_none_c5f6a2453ad66365.manifest

File version

Not Applicable

File size

51,834

Date (UTC)

06-May-2014

Time (UTC)

12:26

File name

Wow64_microsoft-windows-nlasvc-servercore_31bf3856ad364e35_6.1.7601.22676_none_36d6c3ae14f4c741.manifest

File version

Not Applicable

File size

2,566

Date (UTC)

06-May-2014

Time (UTC)

12:26

File name

Wow64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7601.22676_none_d04b4c976f372560.manifest

File version

Not Applicable

File size

50,099

Date (UTC)

06-May-2014

Time (UTC)

12:26

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_8387e03dff549406312fbcd443f9b8fc_31bf3856ad364e35_6.1.7601.22676_none_cb6565d6787d34cd.manifest

File version

Not Applicable

File size

1,036

Date (UTC)

06-May-2014

Time (UTC)

11:59

File name

Ia64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7601.22676_none_69d9aab78276fb2b.manifest

File version

Not Applicable

File size

51,832

Date (UTC)

06-May-2014

Time (UTC)

12:20

File name

Wow64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7601.22676_none_d04b4c976f372560.manifest

File version

Not Applicable

File size

50,099

Date (UTC)

06-May-2014

Time (UTC)

12:20

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