Touch function does not work after fast startup on a computer that is running Windows 8 or Windows RT

Symptoms

Assume that you enable the fast startup feature on a computer that is running Windows 8 or Windows RT. After you shut down and then start the computer, the touch screen might not work correctly. When this occurs, the device manager indicates that the device is working. Additionally, you receive the following message in the system properties:

No Pen or Touch Input is available for this Display

Note This issue might not occur every time when you shut down and start the computer.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must be running Windows RT or Windows 8.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT and Windows 8 file information note
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows RT and Windows 8

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows RT and Windows 8

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain updates in addition to widely released fixes.

  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows RT and Windows 8" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

File name

File version

File size

Date

Time

Win32k.ptxml

Not applicable

4,172

10-Oct-2012

02:05

Win32k.sys

6.2.9200.16432

2,945,536

10-Oct-2012

06:00


File name

File version

File size

Date

Time

Win32k.ptxml

Not applicable

4,172

10-Oct-2012

02:08

Win32k.sys

6.2.9200.16432

3,400,704

10-Oct-2012

06:04

Win32k.ptxml

Not applicable

4,172

10-Oct-2012

02:11

Win32k.sys

6.2.9200.20533

3,400,704

10-Oct-2012

06:15


File name

File version

File size

Date

Time

Win32k.ptxml

Not applicable

4,172

10-Oct-2012

02:07

Win32k.sys

6.2.9200.16432

4,055,040

10-Oct-2012

06:39

Win32k.ptxml

Not applicable

4,172

10-Oct-2012

02:09

Win32k.sys

6.2.9200.20533

4,055,040

10-Oct-2012

06:50

Wow64_win32k.ptxml

Not applicable

4,172

10-Oct-2012

02:08

Wow64_win32k.ptxml

Not applicable

4,172

10-Oct-2012

02:11


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows RT and Windows 8

File name

Arm_7acf81b3af9d2ea54686b071c4d14be5_31bf3856ad364e35_6.2.9200.16432_none_579fe62ce28c5d82.manifest

File version

Not applicable

File size

694

Date (UTC)

10-Oct-2012

Time (UTC)

20:54

File name

Arm_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16432_none_b5d508e16bc3ec0b.manifest

File version

Not applicable

File size

104,789

Date (UTC)

10-Oct-2012

Time (UTC)

06:46


File name

X86_aead7019ab0c0c009832f5c4af3dbed6_31bf3856ad364e35_6.2.9200.20533_none_a920c350345c2e0b.manifest

File version

Not applicable

File size

694

Date (UTC)

10-Oct-2012

Time (UTC)

20:54

File name

X86_b0f4f255f5614c23e22bc97e20eb6ee9_31bf3856ad364e35_6.2.9200.16432_none_1c794f38bde558e5.manifest

File version

Not applicable

File size

694

Date (UTC)

10-Oct-2012

Time (UTC)

20:54

File name

X86_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16432_none_b5d296896bc6cd45.manifest

File version

Not applicable

File size

104,789

Date (UTC)

10-Oct-2012

Time (UTC)

07:22

File name

X86_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.20533_none_b65d339e84e38666.manifest

File version

Not applicable

File size

104,789

Date (UTC)

10-Oct-2012

Time (UTC)

07:21


File name

Amd64_0f0597b7fa18bcd7e97754bef7b7adcb_31bf3856ad364e35_6.2.9200.20533_none_1a7cf39eb9366ab3.manifest

File version

Not applicable

File size

698

Date (UTC)

10-Oct-2012

Time (UTC)

20:54

File name

Amd64_4d5a247e3bdc34e35c6d086b7ec1dc10_31bf3856ad364e35_6.2.9200.16432_none_d1ea21e1219dd71d.manifest

File version

Not applicable

File size

698

Date (UTC)

10-Oct-2012

Time (UTC)

20:54

File name

Amd64_4e7e7be2bf85cad50de74a26f719eedd_31bf3856ad364e35_6.2.9200.16432_none_563044da1ba50747.manifest

File version

Not applicable

File size

1,038

Date (UTC)

10-Oct-2012

Time (UTC)

20:54

File name

Amd64_5562d54d756187f66f01a9186594af93_31bf3856ad364e35_6.2.9200.20533_none_405c7b433727da3d.manifest

File version

Not applicable

File size

698

Date (UTC)

10-Oct-2012

Time (UTC)

20:54

File name

Amd64_fc588bf519c205844e66b835abf15fd8_31bf3856ad364e35_6.2.9200.20533_none_722be2b3f10fbe8a.manifest

File version

Not applicable

File size

1,038

Date (UTC)

10-Oct-2012

Time (UTC)

20:54

File name

Amd64_ff7112a2a861436c9947e8b6660c7aa3_31bf3856ad364e35_6.2.9200.16432_none_0c97d0ce9d51a935.manifest

File version

Not applicable

File size

698

Date (UTC)

10-Oct-2012

Time (UTC)

20:54

File name

Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16432_none_11f1320d24243e7b.manifest

File version

Not applicable

File size

104,793

Date (UTC)

10-Oct-2012

Time (UTC)

09:52

File name

Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.20533_none_127bcf223d40f79c.manifest

File version

Not applicable

File size

104,793

Date (UTC)

10-Oct-2012

Time (UTC)

09:20

File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.16432_none_1c45dc5f58850076.manifest

File version

Not applicable

File size

104,060

Date (UTC)

10-Oct-2012

Time (UTC)

07:21

File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.2.9200.20533_none_1cd0797471a1b997.manifest

File version

Not applicable

File size

104,060

Date (UTC)

10-Oct-2012

Time (UTC)

07:21


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