Note: We’ve changed the name of the Your Phone app to Microsoft Phone Link. In addition, the Your Phone Companion app for Android is now called Link to Windows. For more information, see Introducing Microsoft Phone Link and Link to Windows.

Why are some or all of my messages missing from the Phone Link app?

You may see missing messages in the Phone Link app if you're using a third-party app as your primary messaging platform. Regular SMS and MMS messages will work as expected. 

You may also need to make sure you have the latest version of the Phone Link app. Update the app by going to the Microsoft Store app and checking for updates. 

Note: You may experience delays while sending or syncing your messages if your network connection is slow.

RCS messaging (for select Samsung devices)

Can I send and receive RCS (Rich Communication Services) messages from the Phone Link app?

Yes, but only select Samsung devices and mobile operator networks support RCS (advanced messaging). 

Note: The Phone Link app currently supports image downloads that are up to 2MB in size.

Why can’t I see if someone is typing, or has read the message I sent?

Currently, these features of RCS are not supported.

My Samsung device supports RCS but I can’t use it

RCS availability is determined by your mobile operator and location. RCS is also only supported if Samsung Messages is set as your default messaging app.

If in doubt, please contact your mobile provider to see if RCS is supported.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×