UPD profiles corrupted when a network connectivity issue occurs in Windows Server 2012 R2

This article describes an issue that occurs when you enable the User Profile Disks (UPD) feature in Windows Server 2012 R2. A hotfix is available to fix this issue. The hotfix has a prerequisite.

Symptoms

This issue occurs if the Store only the following folders on the user profile disk option is selected together with User registry data.

Resolution

To fix this issue, we have released a hotfix. Even though this issue has only been reported in Windows Server 2012 R2, the hotfix also applies to Windows 8.1 and Windows RT 8.1.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.



Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.



Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2

    RTM

    GDR

    6.3.960 0.18xxx

    Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.

Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Rdvvmtransport.dll

6.3.9600.16384

64,512

22-Aug-2013

02:31

Not applicable

Sessenv.dll

6.3.9600.18064

235,520

24-Sep-2015

18:39

Not applicable

x86 Windows 8.1

File name

File version

File size

Date

Time

Platform

Vmrdvcore.dll

6.3.9600.18064

315,392

24-Sep-2015

16:42

x86

Rdvvmtransport.dll

6.3.9600.17415

67,584

29-Oct-2014

01:20

x86

Sessenv.dll

6.3.9600.18064

296,960

24-Sep-2015

16:07

x86

x64 Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Vmrdvcore.dll

6.3.9600.18064

377,344

24-Sep-2015

17:08

x64

Rdvvmtransport.dll

6.3.9600.17415

82,944

29-Oct-2014

01:52

x64

Sessenv.dll

6.3.9600.18064

342,016

24-Sep-2015

16:12

x64

Microsoft.windows.servermanager.rdsplugin.dll

6.3.9600.18064

2,807,296

28-Sep-2015

22:51

x86

Rdmsinst.dll

6.3.9600.18064

20,992

24-Sep-2015

18:11

x64

Rdmsres.dll

6.0.0.0

2,048

22-Aug-2013

11:44

x64

Remotedesktop.events.xml

Not applicable

3,089

18-Jun-2013

14:50

Not applicable

Tspubiconhelper.dll

6.3.9600.18064

92,160

24-Sep-2015

17:22

x64

Rdvvmtransport.dll

6.3.9600.17415

67,584

29-Oct-2014

01:20

x86

Sessenv.dll

6.3.9600.18064

296,960

24-Sep-2015

16:07

x86

Rdmsinst.dll

6.3.9600.18064

19,968

24-Sep-2015

17:29

x86

Rdmsres.dll

6.0.0.0

2,048

22-Aug-2013

04:16

x86

Tspubiconhelper.dll

6.3.9600.18064

77,824

24-Sep-2015

16:52

x86


Windows RT 8.1

File property

Value

File name

Arm_366a92a79ef79c177535d38158665d8e_31bf3856ad364e35_6.3.9600.18065_none_d6aee4321e2dbae6.manifest

File version

Not applicable

File size

722

Date (UTC)

28-Sep-2015

Time (UTC)

23:04

Platform

Not applicable

File name

Arm_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.3.9600.18065_none_7396f94d032cda03.manifest

File version

Not applicable

File size

8,241

Date (UTC)

28-Sep-2015

Time (UTC)

23:05

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,604

Date (UTC)

28-Sep-2015

Time (UTC)

23:04

Platform

Not applicable

x86 Windows 8.1

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,839

Date (UTC)

28-Sep-2015

Time (UTC)

23:04

Platform

Not applicable

File name

X86_a0ed2d695bddcd8b1fc9516ba6cb6b62_31bf3856ad364e35_6.3.9600.18065_none_8789047e8ce38f49.manifest

File version

Not applicable

File size

708

Date (UTC)

28-Sep-2015

Time (UTC)

23:04

Platform

Not applicable

File name

X86_f6d9d262e6264ace68f79509ca2b8c65_31bf3856ad364e35_6.3.9600.18065_none_b7928bf43cd772e8.manifest

File version

Not applicable

File size

722

Date (UTC)

28-Sep-2015

Time (UTC)

23:04

Platform

Not applicable

File name

X86_microsoft-hyper-v-integration-rdv-core_31bf3856ad364e35_6.3.9600.18065_none_ec16cc8716007131.manifest

File version

Not applicable

File size

1,841

Date (UTC)

25-Sep-2015

Time (UTC)

15:03

Platform

Not applicable

File name

X86_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.3.9600.18065_none_739486f5032fbb3d.manifest

File version

Not applicable

File size

8,241

Date (UTC)

28-Sep-2015

Time (UTC)

23:08

Platform

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File property

Value

File name

Amd64_0e39034e29067ecaeea6a0f72f804bc9_31bf3856ad364e35_6.3.9600.18065_none_e34f6f7f32539574.manifest

File version

Not applicable

File size

726

Date (UTC)

28-Sep-2015

Time (UTC)

23:04

Platform

Not applicable

File name

Amd64_3c9c4a23f6c5fcde29934c1a4a830a8e_31bf3856ad364e35_6.3.9600.18065_none_a8b6cd588a415a4d.manifest

File version

Not applicable

File size

726

Date (UTC)

28-Sep-2015

Time (UTC)

23:04

Platform

Not applicable

File name

Amd64_4331258365d8ac23966d111677658f9c_31bf3856ad364e35_6.3.9600.18065_none_3ff0b532a2f298bd.manifest

File version

Not applicable

File size

715

Date (UTC)

28-Sep-2015

Time (UTC)

23:04

Platform

Not applicable

File name

Amd64_9cc05337c76ec88eba41bbecb3e7e014_31bf3856ad364e35_6.3.9600.18065_none_4f7fa30b28f0ec58.manifest

File version

Not applicable

File size

712

Date (UTC)

28-Sep-2015

Time (UTC)

23:04

Platform

Not applicable

File name

Amd64_9e1060299bbf010bc016d232c37a1d11_31bf3856ad364e35_6.3.9600.18065_none_33296ff42bdd6fb1.manifest

File version

Not applicable

File size

715

Date (UTC)

28-Sep-2015

Time (UTC)

23:04

Platform

Not applicable

File name

Amd64_microsoft-hyper-v-integration-rdv-core_31bf3856ad364e35_6.3.9600.18065_none_4835680ace5de267.manifest

File version

Not applicable

File size

1,843

Date (UTC)

25-Sep-2015

Time (UTC)

15:24

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.3.9600.18065_none_cfb32278bb8d2c73.manifest

File version

Not applicable

File size

8,245

Date (UTC)

28-Sep-2015

Time (UTC)

23:11

Platform

Not applicable

File name

Amd64_microsoft.windows.s..ermanager.rdsplugin_31bf3856ad364e35_6.3.9600.18065_none_b28f7aabbe39834e.manifest

File version

Not applicable

File size

9,385

Date (UTC)

28-Sep-2015

Time (UTC)

23:11

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,632

Date (UTC)

28-Sep-2015

Time (UTC)

23:04

Platform

Not applicable

File name

Wow64_microsoft-windows-t..s-sessionenvservice_31bf3856ad364e35_6.3.9600.18065_none_da07cccaefedee6e.manifest

File version

Not applicable

File size

5,641

Date (UTC)

28-Sep-2015

Time (UTC)

23:11

Platform

Not applicable

File name

Wow64_microsoft.windows.s..ermanager.rdsplugin_31bf3856ad364e35_6.3.9600.18065_none_bce424fdf29a4549.manifest

File version

Not applicable

File size

7,751

Date (UTC)

28-Sep-2015

Time (UTC)

23:11

Platform

Not applicable


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