This article describes issues that occur when you print documents or use a RemoteApp program in a Remote Desktop Protocol (RDP) 8.1 client in Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. A hotfix is available to resolve these issues. The hotfix has a prerequisite.

Symptoms

Issue 1

Consider the following scenario:

  • You have a redirected printer that is created by using the Terminal Service Easy Print feature.

  • You use the Remote Desktop Easy Print printer to print a document in a text editor application (such as Microsoft Word).

In this scenario, you cannot print the document correctly in either of the following situations, and you receive an error message:

  • You print an A3-size document.

  • The redirected printer drivers do not support print tickets.

Issue 2

When you use a RemoteApp program, some mouse and keyboard operations are not synchronized correctly.

Resolution

To resolve these issues, we have released a hotfix for Windows 7 or Windows Server 2008 R2, and we have released an update rollup for Windows 8.1 or Windows Server 2012 R2.

Get the update rollup for Windows 8.1 or Windows Server 2012 R2

To resolve these issues, install the update rollup that is dated November 2014. 

Get the November 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

Get the hotfix for Windows 7 or Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must have Service Pack 1 installed in Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.16xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Mstscax.dll

6.3.9600.17391

6,130,688

09-Oct-2014

07:35

x86

Mstscax.mof

Not applicable

2,055

26-Nov-2013

22:44

Not applicable

Rdvidcrl.dll

6.3.9600.16415

855,552

09-Jan-2014

02:31

x86

Tsgqec.dll

6.3.9600.16415

53,248

09-Jan-2014

02:31

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Mstscax.dll

6.3.9600.17391

7,076,352

09-Oct-2014

07:58

x64

Mstscax.mof

Not applicable

2,055

26-Nov-2013

22:49

Not applicable

Rdvidcrl.dll

6.3.9600.16415

1,057,280

26-Nov-2013

22:49

x64

Tsgqec.dll

6.3.9600.16415

62,976

26-Nov-2013

22:49

x64

Mstscax.dll

6.3.9600.17391

6,130,688

09-Oct-2014

07:35

x86

Mstscax.mof

Not applicable

2,055

26-Nov-2013

22:44

Not applicable

Rdvidcrl.dll

6.3.9600.16415

855,552

09-Jan-2014

02:31

x86

Tsgqec.dll

6.3.9600.16415

53,248

09-Jan-2014

02:31

x86

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_e6175f41403497f6199ac44f5c486167_31bf3856ad364e35_7.2.7601.22831_none_a139912bd46111d9.manifest

File version

Not applicable

File size

722

Date (UTC)

09-Oct-2014

Time (UTC)

11:07

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22831_none_ec05a44b66ccf10e.manifest

File version

Not applicable

File size

169,551

Date (UTC)

09-Oct-2014

Time (UTC)

11:11

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_9d22d8cdaec6c7a7a44e0e4286d4c81d_31bf3856ad364e35_7.2.7601.22831_none_0d801c8f4b1ded30.manifest

File version

Not applicable

File size

1,092

Date (UTC)

09-Oct-2014

Time (UTC)

11:07

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22831_none_48243fcf1f2a6244.manifest

File version

Not applicable

File size

169,557

Date (UTC)

09-Oct-2014

Time (UTC)

11:07

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22831_none_ec05a44b66ccf10e.manifest

File version

Not applicable

File size

169,551

Date (UTC)

09-Oct-2014

Time (UTC)

11:07

Platform

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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