Update Rollup 14 for System Center 2012 R2 Service Manager

Introduction

This article describes the issues that are fixed in Update Rollup 14 for Microsoft System Center 2012 R2 Service Manager. This article also contains the installation instructions for this update.

Issues that are fixed

  • Update rollup 14 for System Center components adds support for Transport Layer Security (TLS) protocol version 1.2. For more information about how to set up, configure, and run your environment to use TLS 1.2, see the following article in the Microsoft Knowledge Base:

    4055768 TLS 1.2 Protocol Support Deployment Guide for System Center 2012 R2

  • If you use the Apply button to create a new Service Request template, the template is created missing the associated Activities and Related items.

  • A "Change collision" error occurs for work items of extended incident class types, even if they have no overlapping changes.

  • The Get-SCOMGroup PowerShell cmdlet fails if the database has many groups (such as thousands).

How to obtain Update Rollup 14 for System Center 2012 R2 Service Manager

Update packages for Service Manager are available by manual download.

Manual download

Go to the following website to manually download the update package from the Microsoft Download Center:

 Download the Service Manager update package now.

For information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Installation instructions for Service Manager

Before the installation

Before you apply this update, follow these steps:

  1. If you have a System Center Orchestrator deployment that has a Runbook interacting with System Center Service Manager (through Service Manager PowerShell or Service Manager Integration Pack Activities), you must install System Center Service Manager Console together with Update Rollup 14 on each of the System Center Orchestrator Runbook servers.

  2. Install the following updates on all Service Manager roles (Management Servers, Data Warehouse Server, Self Service Portal, and Analyst Consoles, including the Analyst Consoles installed on the System Center Orchestrator Runbook servers), as per the Windows Operating System.

    Operating System

    Update required to be installed

    Windows 8.1 / Windows Server 2012 R2

    • 3154520 Support for TLS System Default Versions included in the .NET Framework 3.5 on Windows 8.1 and Windows Server 2012 R2

    Windows Server 2012

    • 3154519 Support for TLS System Default Versions included in the .NET Framework 3.5 on Windows Server 2012

    Windows 7 SP1 / Windows Server 2008 R2 SP1

    • 3154518 Support for TLS System Default Versions included in the .NET Framework 3.5.1 on Windows 7 SP1 and Server 2008 R2 SP1

    Windows 10 / Windows Server 2016

    • 3154521 Hotfix rollup 3154521 for the .NET Framework 4.5.2 and 4.5.1 on Windows

    • 3156421 Cumulative Update for Windows 10 Version 1511 and Windows Server 2016 Technical Preview 4: May 10, 2016

  3. Set the following registry key values on all Service Manager roles (Management Servers, Data Warehouse Server, Self Service Portal, and Analyst Consoles), as per the Windows operating system.

    For 64-bit operating systems:

    Path

    Registry key

    Value

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v2.0.50727

    SystemDefaultTlsVersions

    dword:00000001

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v2.0.50727

    SystemDefaultTlsVersions

    dword:00000001

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319

    SystemDefaultTlsVersions

    dword:00000001

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v4.0.30319

    SystemDefaultTlsVersions

    dword:00000001


    For 32-bit operating systems:

    Path

    Registry key

    Value

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v2.0.50727

    SystemDefaultTlsVersions

    dword:00000001

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\ 4.0.30319

    SystemDefaultTlsVersions

    dword:00000001

  4. Exit all Service Manager-related applications before you apply this update. For example, exit the Service Manager Console, the Self-Service Portal links, and the authoring tool.

  5. Make sure that the Data Warehouse Server has successfully synchronized with the Management Server at least one time.

  6. Make sure that the update is installed on the Service Manager components in the following order:

    1. Data Warehouse Server

    2. Primary Management Server

    3. Secondary Management Servers

    4. All Analyst Consoles

Installation

  1. Download the update to a target folder. This update contains both the x86-based version and the x64-based version. Download the appropriate version for your system.

  2. Open the target folder, and then right-click the downloaded file.

  3. Click Run as administrator.

  4. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.

After the installation

Restart all the consoles as soon as the update is installed.

Files updated in this update rollup

The following is a list of files that have changed in this update rollup. If you do not have all previous update rollups installed, files other than those listed here may also be updated. For a complete list of files that are updated, see the "Files Updated in this update rollup" section of all update rollups that were released after your current update rollup.

File

File version

Size (in bytes)

Microsoft.EnterpriseManagement.Core.Cmdlets.psd1

1587

Microsoft.EnterpriseManagement.DataAccessLayer.dll

7.5.3079.768

2576384

Microsoft.EnterpriseManagement.DataAccessService.Core.dll

7.5.3079.768

757760

Microsoft.EnterpriseManagement.Reporting.Code.dll

7.5.3079.768

90112

Microsoft.EnterpriseManagement.ServiceManager.Application.Common.dll

7.5.3079.768

1327104

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Workflows.dll

7.5.3079.768

102400

Microsoft.EnterpriseManagement.ServiceManager.Cmdlets.psd1

1605

Microsoft.EnterpriseManagement.ServiceManager.Linking.Consumer.OperationalStore.dll

7.5.3079.768

114688

Microsoft.EnterpriseManagement.ServiceManager.OpsMgrConnector.dll

7.5.3079.768

188416

Microsoft.EnterpriseManagement.ServiceManager.Sdk.dll

7.5.3079.768

307200

Microsoft.EnterpriseManagement.ServiceManager.SLA.Common.dll

7.5.3079.768

245760

Microsoft.EnterpriseManagement.UI.ExtendedControls.dll

7.5.3079.768

59904

Microsoft.EnterpriseManagement.UI.SMControls.dll

7.5.3079.768

1331200

Microsoft.EnterpriseManagement.Warehouse.Utility.dll

7.5.3079.768

319488

Microsoft.Mom.CmdbInstanceSubscriptionDataSourceModule.dll

7.5.3079.768

339968

Microsoft.Mom.DatabaseQueryModules.dll

7.5.3079.768

233472

OMCIConnector_SyncMetadata_UpdateTimestamp.PS1

11742

System.Center.Service.Manager.psm1

3112

Microsoft.EnterpriseManagement.Warehouse.Cmdlets.dll

7.5.3079.768

159744

Microsoft.EnterpriseManagement.UI.SdkDataAccess.dll

7.5.3079.768

1,229,840

Microsoft.Mom.DiscoveryDatabaseAccess.dll

7.5.3079.768

177,160

Microsoft.EnterpriseManagement.UI.ViewFramework.dll

7.5.3079.768

125440

Microsoft.EnterpriseManagement.Core.SdkUtilities.dll

7.5.3079.768

135168

SCMsgs.dll

7.5.3079.768

114688

Microsoft.EnterpriseManagement.ServiceManager.ChangeManagement.Workflows.dll

7.5.3079.768

90112

Microsoft.EnterpriseManagement.ServiceManager.ReleaseManagement.Workflows.dll

7.5.3079.768

81920

Microsoft.EnterpriseManagement.ServiceManager.Connector.DataCenter.dll

7.5.3079.768

151552

Microsoft.EnterpriseManagement.Orchestration.dll

7.5.3079.768

139264

Microsoft.EnterpriseManagement.Warehouse.Olap.dll

7.5.3079.768

217088

Microsoft.EnterpriseManagement.ServiceManager.Connector.SessionManager.dll

7.5.3079.768

118784

Microsoft.EnterpriseManagement.SystemCenter.LinkingFramework.DataSync.dll

7.5.3079.768

36864

Microsoft.EnterpriseManagement.ServiceManager.Connector.AD.dll

7.5.3079.768

102400

Microsoft.EnterpriseManagement.WindowsUtility.dll

7.5.3079.768

32768

Microsoft.EnterpriseManagement.ServiceManager.UI.Console.exe

7.5.3079.768

921600

Microsoft.EnterpriseManagement.ServiceManager.Cmdlets.dll

7.5.3079.768

299008

Microsoft.EnterpriseManagement.DataAccessLayer.QueryCache.dll

7.5.3079.768

2269184

Microsoft.EnterpriseManagement.UI.FormsInfra.dll

7.5.3079.768

589824

Microsoft.EnterpriseManagement.ResourceAccessLayer.dll

7.5.3079.768

806912

Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Workflows.dll

7.5.3079.768

106496

Microsoft.EnterpriseManagement.SystemCenter.LinkingFramework.MomIntegration.dll

7.5.3079.768

61440

Microsoft.EnterpriseManagement.ServiceManager.SCOConnector.dll

7.5.3079.768

98304

Microsoft.EnterpriseManagement.Core.dll

7.5.3079.768

4464640

Microsoft.EnterpriseManagement.MPImporter.dll

7.5.3079.768

13824

TraceScenarios.cab

7.5.3079.768

4687

Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Forms.dll

7.5.3079.768

458752

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceCatalog.Tasks.dll

7.5.3079.768

634880

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Common.dll

7.5.3079.768

200704

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Tasks.dll

7.5.3079.768

77824

Microsoft.EnterpriseManagement.ServiceManager.ChangeManagement.Presentation.dll

7.5.3079.768

94208

Microsoft.EnterpriseManagement.ServiceManager.Datawarehouse.dll

7.5.3079.768

270336

Microsoft.EnterpriseManagement.ServiceManager.KnowledgeManagement.Forms.dll

7.5.3079.768

233472

Microsoft.EnterpriseManagement.ServiceManager.ReleaseManagement.Forms.dll

7.5.3079.768

360448

Microsoft.EnterpriseManagement.ServiceManager.ReleaseManagement.Presentation.dll

7.5.3079.768

90112

Microsoft.EnterpriseManagement.ServiceManager.UI.Administration.dll

7.5.3079.768

1634304

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Forms.dll

7.5.3079.768

323584

Microsoft.EnterpriseManagement.ServiceManager.Applications.ProblemManagement.Forms.dll

7.5.3079.768

385024

Microsoft.EnterpriseManagement.ServiceManager.Incident.Forms.dll

7.5.3079.768

675840

Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Presentation.dll

7.5.3079.768

81920

Microsoft.EnterpriseManagement.ServiceManager.Incident.TaskHandlers.dll

7.5.3079.768

159744

Microsoft.EnterpriseManagement.Warehouse.SynchModule.dll

7.5.3079.768

159744

Microsoft.EnterpriseManagement.Core.resources.dll(EN)

7.5.3079.768

315392

Microsoft.EnterpriseManagement.UI.SdkDataAccess.resources.dll(EN)

7.5.3079.768

45056

Microsoft.EnterpriseManagement.ServiceManager.Cmdlets.dll-help.xml(en)

840748

Microsoft.Mom.Sdk.Authorization.dll

7.5.3079.768

197648

Microsoft.Mom.ServiceCommon.dll

7.5.3079.768

32,784

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