Symptoms
You have a computer that has 1 gigabyte (GB) memory installed and is running a 32-bit version of Windows 8. When you try to upgrade to Windows 8.1, the upgrade fails, and the system is rolled back to its previous state.
Cause
This problem occurs because the upgrade is too large for the random access memory (RAM) that is available on the computer. The RAM that is available is less than 1 GB.
Resolution
Update information
How to obtain this update
This update is applied when you upgrade to Windows 8.1. No interaction is required to apply this update.
Prerequisites
To apply this update, you must be running a 32-bit version of Windows 8.
Restart requirement
You must restart the computer after you apply this update.
Update replacement information
This update does not replace any previously released update.
The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8.1 file information and notes
-
The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version
Product
Milestone
Service branch
6.3.960 0.16 xxx
Windows 8.1
RTM
GDR
-
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
For all supported x86-based systems
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Setupplatform.dll |
Not applicable |
2,760,704 |
19-Sep-2013 |
02:48 |
x86 |
|
Setupplatform.exe |
6.3.9600.16407 |
3,115,608 |
19-Sep-2013 |
06:28 |
x86 |
For all supported x64-based systems
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Setupplatform.dll |
Not applicable |
5,642,752 |
19-Sep-2013 |
03:23 |
x64 |
|
Setupplatform.exe |
6.3.9600.16407 |
6,168,152 |
19-Sep-2013 |
13:15 |
x64 |
For all supported ARM-based systems
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Setupplatform.dll |
Not Applicable |
4,961,120 |
19-Sep-2013 |
04:17 |
Not applicable |
|
Setupplatform.exe |
6.3.9600.16407 |
5,396,976 |
19-Sep-2013 |
04:16 |
Not applicable |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology Microsoft uses to describe software updates.
