Symptoms

Consider the following scenario:

  • Some USB Universal Host Controller Interface (UHCI) audio devices are connected to a computer that is running Windows 7 Service Pack 1 (SP1), Windows Server 2008 R2 SP1 or Windows XP Service Pack 3 (SP3).

  • You start an application that sends and captures audio streams for the audio devices on the computer.

  • The application continues to run on the computer for about 49 days and 17 hours.

In this situation, the audio devices stop streaming the audio.

Note If you reset the USB audio devices, this issue is resolved temporarily.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1, Windows Server 2008 R2 SP1 or Windows XP SP3. Especially, Windows 7 SP1 or Windows Server 2008 R2 SP1 must have update 2533552 installed before this hotfix can be applied.
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2 For more information about update 2533552, click the following article number to view the article in the Microsoft Knowledge Base:

2533552 An update that prevents a "0xC0000034" error message when you try to install Windows 7 SP1, Windows Server 2008 R2 SP1, or Windows Embedded Standard 7 SP1 is available For more information about how to obtain a Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760 1 . 22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Usbccgp.sys

6.1.7601.22533

76,288

07-Dec-2013

01:21

x86

Usbhub.sys

6.1.7601.22533

258,560

07-Dec-2013

01:22

x86

Usbd.sys

6.1.7601.22533

6,016

07-Dec-2013

01:21

Not applicable

Usbehci.sys

6.1.7601.22533

43,520

07-Dec-2013

01:21

x86

Usbhub.sys

6.1.7601.22533

258,560

07-Dec-2013

01:22

x86

Usbohci.sys

6.1.7601.22533

20,480

07-Dec-2013

01:21

x86

Usbport.sys

6.1.7601.22533

284,672

07-Dec-2013

01:22

x86

Usbuhci.sys

6.1.7601.22533

24,576

07-Dec-2013

01:21

x86

Usbccgp.sys

6.1.7601.22533

76,288

07-Dec-2013

01:21

x86

Usbhub.sys

6.1.7601.22533

258,560

07-Dec-2013

01:22

x86

Usbd.sys

6.1.7601.22533

6,016

07-Dec-2013

01:21

Not applicable

Usbehci.sys

6.1.7601.22533

43,520

07-Dec-2013

01:21

x86

Usbhub.sys

6.1.7601.22533

258,560

07-Dec-2013

01:22

x86

Usbohci.sys

6.1.7601.22533

20,480

07-Dec-2013

01:21

x86

Usbport.sys

6.1.7601.22533

284,672

07-Dec-2013

01:22

x86

Usbuhci.sys

6.1.7601.22533

24,576

07-Dec-2013

01:21

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Usbccgp.sys

6.1.7601.22533

99,840

07-Dec-2013

01:40

x64

Usbhub.sys

6.1.7601.22533

343,040

07-Dec-2013

01:41

x64

Usbd.sys

6.1.7601.22533

7,808

07-Dec-2013

01:40

x64

Usbehci.sys

6.1.7601.22533

53,248

07-Dec-2013

01:40

x64

Usbhub.sys

6.1.7601.22533

343,040

07-Dec-2013

01:41

x64

Usbohci.sys

6.1.7601.22533

25,600

07-Dec-2013

01:40

x64

Usbport.sys

6.1.7601.22533

325,120

07-Dec-2013

01:40

x64

Usbuhci.sys

6.1.7601.22533

30,720

07-Dec-2013

01:40

x64

Usbccgp.sys

6.1.7601.22533

99,840

07-Dec-2013

01:40

x64

Usbhub.sys

6.1.7601.22533

343,040

07-Dec-2013

01:41

x64

Usbd.sys

6.1.7601.22533

7,808

07-Dec-2013

01:40

x64

Usbehci.sys

6.1.7601.22533

53,248

07-Dec-2013

01:40

x64

Usbhub.sys

6.1.7601.22533

343,040

07-Dec-2013

01:41

x64

Usbohci.sys

6.1.7601.22533

25,600

07-Dec-2013

01:40

x64

Usbport.sys

6.1.7601.22533

325,120

07-Dec-2013

01:40

x64

Usbuhci.sys

6.1.7601.22533

30,720

07-Dec-2013

01:40

x64


For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Usbccgp.sys

6.1.7601.22533

222,720

07-Dec-2013

01:04

IA-64

Usbhub.sys

6.1.7601.22533

973,312

07-Dec-2013

01:04

IA-64

Usbd.sys

6.1.7601.22533

12,032

07-Dec-2013

01:03

Not applicable

Usbehci.sys

6.1.7601.22533

135,680

07-Dec-2013

01:04

IA-64

Usbhub.sys

6.1.7601.22533

973,312

07-Dec-2013

01:04

IA-64

Usbohci.sys

6.1.7601.22533

64,000

07-Dec-2013

01:04

IA-64

Usbport.sys

6.1.7601.22533

649,216

07-Dec-2013

01:04

IA-64

Usbuhci.sys

6.1.7601.22533

86,016

07-Dec-2013

01:03

IA-64


Windows XP file information notes

  • In addition to the files that are listed in these tables, this hotfix also installs an associated security catalog file (KBnumber.cat) that is signed with a Microsoft digital signature.

For all supported x86-based versions of Windows XP

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Usbehci.sys

5.1.2600.6368

30,464

07-Mar-2013

00:59

x86

SP3

SP3QFE

Usbport.sys

5.1.2600.6368

144,128

07-Mar-2013

00:59

x86

SP3

SP3QFE

Usbuhci.sys

5.1.2600.6368

20,736

07-Mar-2013

00:59

x86

SP3

SP3QFE

Updspapi.dll

6.3.13.0

382,840

05-Jul-2010

13:16

x86

None

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:

2798670 USB audio stream stalls on a computer that is running Windows 7 or Windows Server 2008 R2
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

Update.mum

File version

Not applicable

File size

2,075

Date (UTC)

07-Dec-2013

Time (UTC)

06:47

Platform

Not applicable

File name

X86_embedded-usb.inf_31bf3856ad364e35_6.1.7601.22533_none_0a96466737934122.manifest

File version

Not applicable

File size

3,508

Date (UTC)

07-Dec-2013

Time (UTC)

03:19

Platform

Not applicable

File name

X86_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.22533_none_1edf34d48ec55755.manifest

File version

Not applicable

File size

6,066

Date (UTC)

07-Dec-2013

Time (UTC)

03:22

Platform

Not applicable

File name

X86_usb.inf_31bf3856ad364e35_6.1.7601.22533_none_cd72b4dc85e34749.manifest

File version

Not applicable

File size

3,060

Date (UTC)

07-Dec-2013

Time (UTC)

03:21

Platform

Not applicable

File name

X86_usbport.inf_31bf3856ad364e35_6.1.7601.22533_none_c03cad597afe9530.manifest

File version

Not applicable

File size

6,144

Date (UTC)

07-Dec-2013

Time (UTC)

03:18

Platform

Not applicable



Additional files for all supported x64-based versions of Windows 7 SP1 and of Windows Server 2008 R2

File property

Value

File name

Amd64_embedded-usb.inf_31bf3856ad364e35_6.1.7601.22533_none_66b4e1eaeff0b258.manifest

File version

Not applicable

File size

3,512

Date (UTC)

07-Dec-2013

Time (UTC)

04:07

Platform

Not applicable

File name

Amd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.22533_none_7afdd0584722c88b.manifest

File version

Not applicable

File size

6,070

Date (UTC)

07-Dec-2013

Time (UTC)

04:11

Platform

Not applicable

File name

Amd64_usb.inf_31bf3856ad364e35_6.1.7601.22533_none_299150603e40b87f.manifest

File version

Not applicable

File size

3,064

Date (UTC)

07-Dec-2013

Time (UTC)

04:10

Platform

Not applicable

File name

Amd64_usbport.inf_31bf3856ad364e35_6.1.7601.22533_none_1c5b48dd335c0666.manifest

File version

Not applicable

File size

6,148

Date (UTC)

07-Dec-2013

Time (UTC)

04:07

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,089

Date (UTC)

07-Dec-2013

Time (UTC)

06:47

Platform

Not applicable



Additional files for all supported IA-64-based versions of Windows Server 2008 R2


File property

Value

File name

Ia64_usb.inf_31bf3856ad364e35_6.1.7601.22533_none_cd7458d285e15045.manifest

File version

Not applicable

File size

3,062

Date (UTC)

07-Dec-2013

Time (UTC)

02:27

Platform

Not applicable

File name

Ia64_usbport.inf_31bf3856ad364e35_6.1.7601.22533_none_c03e514f7afc9e2c.manifest

File version

Not applicable

File size

6,146

Date (UTC)

07-Dec-2013

Time (UTC)

02:27

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,451

Date (UTC)

07-Dec-2013

Time (UTC)

06:47

Platform

Not applicable




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