Users can't connect to virtual machines that are running Windows 8.1 or Windows Server 2012 R2 by remote desktop

This article describes an issue in which users can't connect to virtual machines that are running Windows 8.1 or Windows Server 2012 R2 by remote desktop. A hotfix is available to fix this issue. Before you install this hotfix, see the Prerequisites section.

Cause

This issue occurs because a deadlock occurs between the Windows Firewall service and Group Policy. Therefore, the Firewall service doesn't start.

Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, install update 2919355 in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that's listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.16 xxx

    Windows RT 8.1

    RTM

    GDR

    6.3.960 0.17 xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

    6.3.960 0.18 xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Firewallapi.dll

6.3.9600.18034

543,232

20-Aug-2015

17:37

x86

Icfupgd.dll

6.3.9600.17415

92,672

29-Oct-2014

00:43

x86

Mpsdrv.sys

6.3.9600.17415

54,272

29-Oct-2014

02:00

x86

Mpssvc.dll

6.3.9600.18034

665,088

20-Aug-2015

17:27

x86

Wfapigp.dll

6.3.9600.18035

20,480

21-Aug-2015

14:16

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Firewallapi.dll

6.3.9600.17415

754,176

29-Oct-2014

01:19

x64

Icfupgd.dll

6.3.9600.17415

110,080

29-Oct-2014

00:54

x64

Mpsdrv.sys

6.3.9600.17415

74,240

29-Oct-2014

02:45

x64

Mpssvc.dll

6.3.9600.18035

881,152

21-Aug-2015

16:42

x64

Wfapigp.dll

6.3.9600.18035

26,112

21-Aug-2015

17:01

x64

Firewallapi.dll

6.3.9600.18034

543,232

20-Aug-2015

17:37

x86

Wfapigp.dll

6.3.9600.18035

20,480

21-Aug-2015

14:16

x86

For all supported Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Firewallapi.dll

6.3.9600.18034

477,696

20-Aug-2015

17:17

Not applicable

Icfupgd.dll

6.3.9600.16384

82,944

22-Aug-2013

01:52

Not applicable

Mpsdrv.sys

6.3.9600.18034

54,272

20-Aug-2015

18:04

Not applicable

Mpssvc.dll

6.3.9600.18034

598,016

20-Aug-2015

17:10

Not applicable

Wfapigp.dll

6.3.9600.18035

19,456

21-Aug-2015

14:18

Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_69929221de03563ed46922bf20ddc497_31bf3856ad364e35_6.3.9600.18035_none_289b6d8bc2eb00c5.manifest

File version

Not applicable

File size

691

Date (UTC)

22-Aug-2015

Time (UTC)

00:36

Platform

Not applicable

File name

X86_networking-mpssvc-svc_31bf3856ad364e35_6.3.9600.18035_none_2eeadca3e34d1c46.manifest

File version

Not applicable

File size

230,043

Date (UTC)

22-Aug-2015

Time (UTC)

00:39

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_2981dd8de614e309abf58f528b6a3cec_31bf3856ad364e35_6.3.9600.18035_none_61427de715fd58e9.manifest

File version

Not applicable

File size

695

Date (UTC)

22-Aug-2015

Time (UTC)

00:36

Platform

Not applicable

File name

Amd64_7025d78409ebd39f7a1555487444f987_31bf3856ad364e35_6.3.9600.18035_none_f332433377bbcc1a.manifest

File version

Not applicable

File size

695

Date (UTC)

22-Aug-2015

Time (UTC)

00:36

Platform

Not applicable

File name

Amd64_networking-mpssvc-svc_31bf3856ad364e35_6.3.9600.18035_none_8b0978279baa8d7c.manifest

File version

Not applicable

File size

230,047

Date (UTC)

22-Aug-2015

Time (UTC)

00:42

Platform

Not applicable

File name

Wow64_networking-mpssvc-svc_31bf3856ad364e35_6.3.9600.18035_none_955e2279d00b4f77.manifest

File version

Not applicable

File size

71,186

Date (UTC)

21-Aug-2015

Time (UTC)

16:04

Platform

Not applicable

Additional files for all supported Windows RT 8.1

File property

Value

File name

Arm_0d128e8d826accb769c219a22551b198_31bf3856ad364e35_6.3.9600.18035_none_c7a327125ffc0140.manifest

File version

Not applicable

File size

691

Date (UTC)

22-Aug-2015

Time (UTC)

00:36

Platform

Not applicable

File name

Arm_networking-mpssvc-svc_31bf3856ad364e35_6.3.9600.18035_none_2eed4efbe34a3b0c.manifest

File version

Not applicable

File size

229,679

Date (UTC)

22-Aug-2015

Time (UTC)

00:36

Platform

Not applicable



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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