VSS-based system state backup fails after you uninstall or upgrade a program in Windows Vista or in Windows Server 2008

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows Vista or Windows Server 2008.

  • You uninstall or upgrade a program that is installed on the computer.

  • You perform a system state backup operation by using a Volume Shadow Copy Service-based (VSS-based) backup utility.

    For example, you perform a system state backup by using IBM Tivoli Storage Manager (TSM).

In this scenario, the system state backup operation fails.

Note If the backup utility adds logging or events when this issue occurs, the logging or events indicate that some system state files are missing.

Cause

This issue occurs because the VSS system state writer does not clean up the reference of the uninstalled files after these files are removed.

Resolution

To resolve this issue, install the following hotfix on the affected computers that are running Windows Vista or Windows Server 2008. After you install the following hotfix, the VSS system state writer excludes the uninstalled driver files from the VSS system writer metadata.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 1 (SP1)

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008

  • Windows Server 2008 Service Pack 2 (SP2)

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Cryptsvc.dll

6.0.6001.22917

131,072

12-May-2011

14:29

x86

Cryptsvc.dll

6.0.6002.22641

131,072

12-May-2011

15:07

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Cryptsvc.dll

6.0.6001.22917

168,960

12-May-2011

14:51

x64

Cryptsvc.dll

6.0.6002.22641

169,984

12-May-2011

15:26

x64

Cryptsvc.dll

6.0.6001.22917

131,072

12-May-2011

14:29

x86

Cryptsvc.dll

6.0.6002.22641

131,072

12-May-2011

15:07

x86

For all supported IA-64–based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Cryptsvc.dll

6.0.6001.22917

168,960

12-May-2011

14:51

x64

Cryptsvc.dll

6.0.6002.22641

169,984

12-May-2011

15:26

x64

Cryptsvc.dll

6.0.6001.22917

131,072

12-May-2011

14:29

x86

Cryptsvc.dll

6.0.6002.22641

131,072

12-May-2011

15:07

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about a similar issue in IBM TSM, click the following article number to view the article in the Microsoft Knowledge Base:

2011841 IBM TSM backup fails while backing up system state on Windows Server 2008 based Computer

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

X86_af7ee386a64f83f89c2604a8a9325304_31bf3856ad364e35_6.0.6002.22641_none_710c57040d38ac5b.manifest

File version

Not applicable

File size

700

Date (UTC)

12-May-2011

Time (UTC)

18:00

File name

X86_cc2563a1bda94ff844b30d5a73433798_31bf3856ad364e35_6.0.6001.22917_none_937fa1585c02aec2.manifest

File version

Not applicable

File size

700

Date (UTC)

12-May-2011

Time (UTC)

18:00

File name

X86_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.0.6001.22917_none_76857779b3eea43d.manifest

File version

Not applicable

File size

7,489

Date (UTC)

12-May-2011

Time (UTC)

14:45

File name

X86_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.0.6002.22641_none_784577e1b132b52a.manifest

File version

Not applicable

File size

7,489

Date (UTC)

12-May-2011

Time (UTC)

15:29

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

X86_af7ee386a64f83f89c2604a8a9325304_31bf3856ad364e35_6.0.6002.22641_none_710c57040d38ac5b.manifest

File version

Not applicable

File size

700

Date (UTC)

12-May-2011

Time (UTC)

18:00

File name

X86_cc2563a1bda94ff844b30d5a73433798_31bf3856ad364e35_6.0.6001.22917_none_937fa1585c02aec2.manifest

File version

Not applicable

File size

700

Date (UTC)

12-May-2011

Time (UTC)

18:00

File name

X86_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.0.6001.22917_none_76857779b3eea43d.manifest

File version

Not applicable

File size

7,489

Date (UTC)

12-May-2011

Time (UTC)

14:45

File name

X86_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.0.6002.22641_none_784577e1b132b52a.manifest

File version

Not applicable

File size

7,489

Date (UTC)

12-May-2011

Time (UTC)

15:29

Additional files for all supported IA-64–based versions of Windows Server 2008


File name

Ia64_24493b5a02eb4aa5dec20d43edbd9fcb_31bf3856ad364e35_6.0.6002.22641_none_1553ba0cb27543cc.manifest

File version

Not applicable

File size

1,046

Date (UTC)

12-May-2011

Time (UTC)

18:00

File name

Ia64_24cf099eaf90ca2b46728712b06ce6a3_31bf3856ad364e35_6.0.6001.22917_none_b3821e3cfaab3920.manifest

File version

Not applicable

File size

1,046

Date (UTC)

12-May-2011

Time (UTC)

18:00

File name

Ia64_346399b28639c24846d190037e1a013d_31bf3856ad364e35_6.0.6001.22917_none_06d4f9477ddb481b.manifest

File version

Not applicable

File size

702

Date (UTC)

12-May-2011

Time (UTC)

18:00

File name

Ia64_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.0.6001.22917_none_76871b6fb3ecad39.manifest

File version

Not applicable

File size

7,506

Date (UTC)

12-May-2011

Time (UTC)

14:42

File name

Ia64_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.0.6002.22641_none_78471bd7b130be26.manifest

File version

Not applicable

File size

7,506

Date (UTC)

12-May-2011

Time (UTC)

15:41

File name

X86_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.0.6001.22917_none_76857779b3eea43d.manifest

File version

Not applicable

File size

7,489

Date (UTC)

12-May-2011

Time (UTC)

14:45

File name

X86_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.0.6002.22641_none_784577e1b132b52a.manifest

File version

Not applicable

File size

7,489

Date (UTC)

12-May-2011

Time (UTC)

15:29

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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