Symptoms


Assume that on a Windows 8 or Windows Server 2012-based computer, a disk is removed from the computer unexpectedly. In this situation, when you try to back up this computer by using Data Protection Manager (DPM), the backup operation fails together with a Volume Shadow Copy Service (VSS) software provider error message that resembles the following, which indicates that access was denied:

ComputerName : <computername>
SourceName : VSS
EventCode         : 12289
TimeGenerated     : <DateTime>
Message           : Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\Volume{97823f6b-e259-11e2-93fe-6cf049017635} - 00000000000003FC,0x0053c06c,000000BCC1213070,0,000000BCC1214080,4096,[0]).  hr = 0x80070005, Access is denied.


Additionally, VSS tracing information is generated that resembles the following:

6216 [13:57:37.769 P:04AC T:1460 INCICHLH(0521)    SWPRV] THROW[CVssDiffArea::SetExplicit] Unexpected error calling a provider routine: DeviceIoControl(\\?\Volume{3c8064f7-be4e-11e2-93fe-00155d25661e} - 00000000000003C4,0x0053c06c,0000006732E109E0,0,0000006732E119F0,4096,[0])  [hr = 0x80070005]


Resolution

After you install this hotfix, snapshot protection is used to protect DPM snapshots to prevent this issue.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8 or Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information notesImportant Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.20 xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Hashes

Platform

Swprv.dll

6.2.9200.20887

404,992

27-Nov-2013

05:41

MD5: BD2A3E95F239A131A57CF174F9990C1E
SHA1: 37F6CF9D7CB8B3C6DC0F3E3B615C70F35738F555

x86

Volsnap.sys

6.2.9200.20887

282,456

27-Nov-2013

06:31

MD5: 0106EDAF965755231A2F989FA0FECAD2
SHA1: 874260C981B739496DF91DC0C2B59AAE5A7F0E00

x86

For all supported x64-based versions of Windows 8 and Windows Server 2012

File name

File version

File size

Date

Time

Hashes

Platform

Swprv.dll

6.2.9200.20887

502,784

27-Nov-2013

06:06

MD5: 6A83FE47E3BDF4F6B35B407501624386
SHA1: D2B0A739122514E6A80EA0DC629577DB8C8973B1

x64

Volsnap.sys

6.2.9200.20887

332,120

27-Nov-2013

08:19

MD5: 6D8FD4CDAD88FB26DEAE27FECEE1DCA7
SHA1: 5621D273BE2566A7565500285A1F8B37AD3F80DD

x64



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_1ceff4115edc9f6d2347540650012a0a_31bf3856ad364e35_6.2.9200.20887_none_a844dc54c58e87eb.manifest

File version

Not Applicable

File size

705

Date (UTC)

27-Nov-2013

Time (UTC)

15:49

SHA-1 hash

Not Applicable

MD5 hash

Not Applicable

File name

X86_microsoft-windows-vsssystemprovider_31bf3856ad364e35_6.2.9200.20887_none_486aaaf45ea0500a.manifest

File version

Not Applicable

File size

6,891

Date (UTC)

27-Nov-2013

Time (UTC)

06:39

SHA-1 hash

Not Applicable

MD5 hash

Not Applicable

File name

X86_volume.inf_31bf3856ad364e35_6.2.9200.20887_none_12ee68a2e6969ff9.manifest

File version

Not Applicable

File size

2,100

Date (UTC)

27-Nov-2013

Time (UTC)

06:36

SHA-1 hash

Not Applicable

MD5 hash

Not Applicable

Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012

File property

Value

File name

Amd64_666b602a5719aad2b9ea3964912c252c_31bf3856ad364e35_6.2.9200.20887_none_aa9cf90622b2cb2a.manifest

File version

Not Applicable

File size

709

Date (UTC)

27-Nov-2013

Time (UTC)

15:50

SHA-1 hash

Not Applicable

MD5 hash

Not Applicable

File name

Amd64_microsoft-windows-vsssystemprovider_31bf3856ad364e35_6.2.9200.20887_none_a489467816fdc140.manifest

File version

Not Applicable

File size

6,897

Date (UTC)

27-Nov-2013

Time (UTC)

08:40

SHA-1 hash

Not Applicable

MD5 hash

Not Applicable

File name

Amd64_volume.inf_31bf3856ad364e35_6.2.9200.20887_none_6f0d04269ef4112f.manifest

File version

Not Applicable

File size

2,104

Date (UTC)

27-Nov-2013

Time (UTC)

08:25

SHA-1 hash

Not Applicable

MD5 hash

Not Applicable




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