When you try to download a file from the Internet by using Internet Explorer, the download stops responding

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Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.

Symptoms

When you try to download a file from the Internet by using Windows Internet Explorer in a Windows operating system, the download stops responding and then times out. The problem occurs when you use a USB modem that has a data transfer speed that is faster than or equal to 240 kilobits per second (Kbps).

Cause

The problem occurs because of a limitation in the current USB modem driver (Usbser.sys).

Resolution

Hotfix information

A supported feature that modifies the default behavior of the product is available from Microsoft. However, this feature is intended to modify only the behavior that this article describes. Apply this feature only to systems that specifically require it. This feature might receive additional testing. Therefore, if the system is not severely affected by the lack of this feature, we recommend that you wait for the next software update that contains this feature.

If the feature is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the feature.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific feature. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the feature is available. If you do not see your language, it is because the feature is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running one of the following Windows operating systems:

  • Windows XP Service Pack 2 (SP2)

  • Windows Vista Service Pack 1 (SP1)

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008

  • Windows Server 2008 Service Pack 2 (SP2)

  • Windows 7

  • Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP and Windows Server 2003 file information notes
  • In addition to the files that are listed in these tables, this hotfix also installs an associated security catalog file (KBnumber.cat) that is signed with a Microsoft digital signature.

For all supported x86-based versions of Windows XP

File name

File version

File size

Date

Time

Platform

Usbser.sys

5.1.2600.3020

25,728

23-Oct-2006

11:14

x86

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista and Windows Server 2008 updates are included in the same packages. However, only one of these products may be listed on the "Hotfix Request" page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    1.
    22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Usbser.sys

6.0.6001.22565

27,648

17-Nov-2009

10:15

x86

Usbser.sys

6.0.6002.22269

27,648

17-Nov-2009

10:13

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Usbser.sys

6.0.6001.22565

32,768

17-Nov-2009

10:40

x64

Usbser.sys

6.0.6002.22269

32,768

17-Nov-2009

10:27

x64

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Usbser.sys

6.0.6001.22565

83,456

17-Nov-2009

10:33

IA-64

Usbser.sys

6.0.6002.22269

83,456

17-Nov-2009

10:22

IA-64

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 and Windows Server 2008 R2 hotfixes are included in the same packages. However, only one of these products may be listed on the "Hotfix Request" page. To request the hotfix package that applies to both Windows 7 and Windows Server 2008 R2, just select the product that is listed on the page.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Usbser.sys

6.1.7600.20576

27,648

16-Nov-2009

04:05

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Usbser.sys

6.1.7600.20576

32,768

16-Nov-2009

04:51

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Usbser.sys

6.1.7600.20576

83,968

16-Nov-2009

03:57

IA-64

Workaround

To work around this problem, set the USB modem transfer speed to a slower speed.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

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