Symptoms

When you play back an audio file on a Windows 8 or Windows Server 2012-based computer that contains a high definition audio (HDAudio) device, the system may crash.

Cause

This issue occurs because of a race condition when starting the HDAudio device.

Resolution

To resolve this issue, install Microsoft support files from the Microsoft Download Center, or install the hotfix that is described in this article.

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x64-based versions of Windows 8

Download Download the package now.

All supported x86-based versions of Windows 8

Download Download the package now.

All supported x64-based versions of Windows Server 2012

Download Download the package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8 or Windows Server 2012.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.





Windows 8 and Windows Server 2012 file information notesImportant Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16xxx

    Windows RT, Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT

File name

File version

File size

Date

Time

Platform

Hdaudbus.sys

6.2.9200.16808

57,344

26-Jan-2014

23:22

Not applicable

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Hdaudbus.sys

6.2.9200.16808

62,464

26-Jan-2014

23:29

x86

Hdaudbus.sys

6.2.9200.20927

62,464

26-Jan-2014

23:32

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Hdaudbus.sys

6.2.9200.16808

71,168

26-Jan-2014

23:27

x64

Hdaudbus.sys

6.2.9200.20927

71,168

27-Jan-2014

04:35

x64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 8 and Windows Server 2012

Additional files for Windows RT

File property

Value

File name

Arm_hdaudbus.inf_31bf3856ad364e35_6.2.9200.16808_none_74299b2057a67c07.manifest

File version

Not applicable

File size

2,288

Date (UTC)

27-Jan-2014

Time (UTC)

03:33

Platform

Not applicable

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_hdaudbus.inf_31bf3856ad364e35_6.2.9200.16808_none_742728c857a95d41.manifest

File version

Not applicable

File size

2,288

Date (UTC)

27-Jan-2014

Time (UTC)

01:24

Platform

Not applicable

File name

X86_hdaudbus.inf_31bf3856ad364e35_6.2.9200.20927_none_749a257170d81b96.manifest

File version

Not applicable

File size

2,288

Date (UTC)

27-Jan-2014

Time (UTC)

02:12

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property

Value

File name

Amd64_hdaudbus.inf_31bf3856ad364e35_6.2.9200.16808_none_d045c44c1006ce77.manifest

File version

Not applicable

File size

2,292

Date (UTC)

27-Jan-2014

Time (UTC)

04:11

Platform

Not applicable

File name

Amd64_hdaudbus.inf_31bf3856ad364e35_6.2.9200.20927_none_d0b8c0f529358ccc.manifest

File version

Not applicable

File size

2,292

Date (UTC)

27-Jan-2014

Time (UTC)

06:48

Platform

Not applicable


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