Symptoms

Assume that you start Windows Recovery Environment (WinRE) from the Boot Options menu on a Windows RT-based, Windows 8-based, or Windows Server 2012-based computer. You use the "Refresh your PC" feature or the "Reset your PC" feature to restore Windows. In this situation, the restore process may fail. Then, the computer cannot start.

Cause

This issue occurs because the SYSTEM registry key in the offline image is corrupted.

Note Before Windows is restored, a check is performed on the recovery image to retrieve certain properties (such as version information). The information is retrieved by using Deployment Image Servicing and Management (DISM) APIs. The check fails when the corrupted registry keys cannot be retrieved successfully.

Resolution

Update information

How to obtain this update

Windows Update

This update is available from Windows Update.

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 8

Download Download the package now.

All supported x64-based versions of Windows 8

Download Download the package now.

All supported x64-based versions of Windows Server 2012

Download Download the package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows RT, Windows 8, or Windows Server 2012.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT, Windows 8, and Windows Server 2012 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows RT, Windows 8, and Windows Server 2012

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT, Windows 8, and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT

File name

Reseteng.dll

File version

6.2.9200.16548

File size

809,704

Date (UTC)

02-Mar-2013

Time (UTC)

02:59

Platform

Not applicable

File name

Resetengmig.dll

File version

6.2.9200.16450

File size

797,928

Date (UTC)

03-Nov-2012

Time (UTC)

06:57

Platform

Not applicable

File name

Srms.dat

File version

Not applicable

File size

43,882

Date (UTC)

17-Jul-2012

Time (UTC)

03:01

Platform

Not applicable

File name

Sysreset.exe

File version

6.1.7782.0

File size

117,248

Date (UTC)

03-Nov-2012

Time (UTC)

04:27

Platform

Not applicable

File name

Reagent.dll

File version

6.2.9200.16480

File size

346,344

Date (UTC)

15-Dec-2012

Time (UTC)

04:13

Platform

Not applicable

File name

Reagent.xml

File version

Not applicable

File size

856

Date (UTC)

06-Jul-2012

Time (UTC)

20:25

Platform

Not applicable

For all supported x86-based versions of Windows 8

File name

Reseteng.dll

File version

6.2.9200.16548

File size

847,360

Date (UTC)

02-Mar-2013

Time (UTC)

08:23

Platform

x86

File name

Resetengmig.dll

File version

6.2.9200.16450

File size

733,184

Date (UTC)

03-Nov-2012

Time (UTC)

05:25

Platform

x86

File name

Srms.dat

File version

Not applicable

File size

43,882

Date (UTC)

17-Jul-2012

Time (UTC)

03:12

Platform

Not applicable

File name

Sysreset.exe

File version

6.1.7782.0

File size

117,248

Date (UTC)

03-Nov-2012

Time (UTC)

05:26

Platform

x86

File name

Reagent.dll

File version

6.2.9200.16548

File size

375,808

Date (UTC)

02-Mar-2013

Time (UTC)

08:23

Platform

x86

File name

Reagent.xml

File version

Not applicable

File size

856

Date (UTC)

06-Jul-2012

Time (UTC)

19:51

Platform

Not applicable

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

Reseteng.dll

File version

6.2.9200.16548

File size

1,011,200

Date (UTC)

02-Mar-2013

Time (UTC)

02:44

Platform

x64

File name

Resetengmig.dll

File version

6.2.9200.16450

File size

945,152

Date (UTC)

03-Nov-2012

Time (UTC)

05:25

Platform

x64

File name

Srms.dat

File version

Not applicable

File size

43,882

Date (UTC)

17-Jul-2012

Time (UTC)

03:01

Platform

Not applicable

File name

Sysreset.exe

File version

6.1.7782.0

File size

132,096

Date (UTC)

03-Nov-2012

Time (UTC)

05:26

Platform

x64

File name

Reagent.dll

File version

6.2.9200.16480

File size

443,392

Date (UTC)

15-Dec-2012

Time (UTC)

04:55

Platform

x64

File name

Reagent.xml

File version

Not applicable

File size

856

Date (UTC)

06-Jul-2012

Time (UTC)

20:28

Platform

Not applicable

File name

Reagent.dll

File version

6.2.9200.16548

File size

375,808

Date (UTC)

02-Mar-2013

Time (UTC)

08:23

Platform

x86

File name

Reagent.xml

File version

Not applicable

File size

856

Date (UTC)

06-Jul-2012

Time (UTC)

19:51

Platform

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates For more information about push-button reset features, go to the following Microsoft website:

General information about push-button reset

Additional file information for Windows RT, Windows 8, and Windows Server 2012

Additional files for Windows RT

File name

Arm_microsoft-windows-sysreset_31bf3856ad364e35_6.2.9200.16548_none_38feddee4fb6cc2b.manifest

File version

Not applicable

File size

5,052

Date (UTC)

02-Mar-2013

Time (UTC)

20:24

Platform

Not applicable

File name

Arm_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.16548_none_b7a960c141234d75.manifest

File version

Not applicable

File size

4,396

Date (UTC)

02-Mar-2013

Time (UTC)

20:24

Platform

Not applicable

Additional files for all supported x86-based versions of Windows 8

File name

X86_microsoft-windows-sysreset_31bf3856ad364e35_6.2.9200.16548_none_38fc6b964fb9ad65.manifest

File version

Not applicable

File size

5,052

Date (UTC)

02-Mar-2013

Time (UTC)

20:06

Platform

Not applicable

File name

X86_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.16548_none_b7a6ee6941262eaf.manifest

File version

Not applicable

File size

4,393

Date (UTC)

02-Mar-2013

Time (UTC)

10:00

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

Amd64_microsoft-windows-sysreset_31bf3856ad364e35_6.2.9200.16548_none_951b071a08171e9b.manifest

File version

Not applicable

File size

5,056

Date (UTC)

02-Mar-2013

Time (UTC)

20:07

Platform

Not applicable

File name

Amd64_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.16548_none_13c589ecf9839fe5.manifest

File version

Not applicable

File size

4,400

Date (UTC)

02-Mar-2013

Time (UTC)

20:07

Platform

Not applicable

File name

X86_microsoft-windows-winre-recoveryagent_31bf3856ad364e35_6.2.9200.16548_none_b7a6ee6941262eaf.manifest

File version

Not applicable

File size

4,393

Date (UTC)

02-Mar-2013

Time (UTC)

10:00

Platform

Not applicable


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