Windows Explorer does not correctly recognize the DVD drive and the DVD disc after you use Windows DVD Maker to create a DVD disc in Windows 7 or in Windows Server 2008 R2

Symptoms

You have a computer that is running Windows 7 or Windows Server 2008 R2. After you create a DVD disc by using Windows DVD Maker, Windows Explorer does not correctly recognize the DVD drive and the DVD disc. Additionally, Windows Explorer displays the DVD drive as a CD drive. 

When this issue occurs, the DVD media cannot be played correctly. For example, the DVD disc cannot be played automatically. Additionally, Windows Media Player cannot play the DVD disc.

Cause

The Windows Shell tracks the state of DVD drives. This issue occurs because there is an error in the state tracking logic. This error causes the Windows Shell to behave as if the drive is inaccessible. Therefore, the drive state is not displayed correctly in Windows Explorer.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Shsvcs.dll

6.1.7600.20756

328,192

16-Jul-2010

10:24

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Shsvcs.dll

6.1.7600.20756

370,176

16-Jul-2010

10:50

x64

Shsvcs.dll

6.1.7600.20756

328,192

16-Jul-2010

10:24

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Shsvcs.dll

6.1.7600.20756

526,848

16-Jul-2010

09:54

IA-64

Shsvcs.dll

6.1.7600.20756

328,192

16-Jul-2010

10:24

x86

Workaround

To work around this issue, use one of the following methods:

Method 1

Disable the DVD drive in Device Manager, and then re-enable the DVD drive.

Method 2

Restart the computer.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_a06685e32e0e88e12452bf47b0f1de04_31bf3856ad364e35_6.1.7600.20756_none_09d3b80aca5a1e23.manifest

File version

Not applicable

File size

694

Date (UTC)

16-Jul-2010

Time (UTC)

19:27

Platform

Not applicable

File name

X86_microsoft-windows-shsvcs_31bf3856ad364e35_6.1.7600.20756_none_cdb1c5d897458916.manifest

File version

Not applicable

File size

5,822

Date (UTC)

16-Jul-2010

Time (UTC)

11:00

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_a39d90d9358a281b3f034521e8c013bb_31bf3856ad364e35_6.1.7600.20756_none_e1123f9579bb93a4.manifest

File version

Not applicable

File size

1,038

Date (UTC)

16-Jul-2010

Time (UTC)

19:27

Platform

Not applicable

File name

Amd64_microsoft-windows-shsvcs_31bf3856ad364e35_6.1.7600.20756_none_29d0615c4fa2fa4c.manifest

File version

Not applicable

File size

5,826

Date (UTC)

16-Jul-2010

Time (UTC)

11:44

Platform

Not applicable

File name

Wow64_microsoft-windows-shsvcs_31bf3856ad364e35_6.1.7600.20756_none_34250bae8403bc47.manifest

File version

Not applicable

File size

2,841

Date (UTC)

16-Jul-2010

Time (UTC)

10:55

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_ffa679f0dac01e4415a7117d2a509aa7_31bf3856ad364e35_6.1.7600.20756_none_5900aef987d858ab.manifest

File version

Not applicable

File size

1,036

Date (UTC)

16-Jul-2010

Time (UTC)

19:27

Platform

Not applicable

File name

Ia64_microsoft-windows-shsvcs_31bf3856ad364e35_6.1.7600.20756_none_cdb369ce97439212.manifest

File version

Not applicable

File size

5,824

Date (UTC)

16-Jul-2010

Time (UTC)

11:46

Platform

Not applicable

File name

Wow64_microsoft-windows-shsvcs_31bf3856ad364e35_6.1.7600.20756_none_34250bae8403bc47.manifest

File version

Not applicable

File size

2,841

Date (UTC)

16-Jul-2010

Time (UTC)

10:55

Platform

Not applicable

Steps to reproduce the problem

  1. Put a blank DVD-R or DVD-RW disc into the DVD drive.

  2. Start Windows DVD Maker.

  3. Click Add items to add the sample video Wildlife.

  4. Click Next, and then click Burn to create the DVD.

    Note After the DVD is created successfully, the DVD disc is ejected by Windows DVD Maker, and the DVD drive name is changed to CD Drive.

  5. Exit Windows DVD Maker.

In this scenario, you notice that the AutoPlay function does not work. For example, the DVD disc is not played automatically. Additionally, when you start Windows Media Player, the DVD disc is not recognized correctly.

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