Symptoms

Consider the following scenario:

  • You install Internet Explorer 10 on a Windows 7 Service Pack 1 (SP1)-based computer.

  • You configure the AutoPlay feature so that Windows automatically uses Windows Media Player to play audio CDs.

  • You insert an audio CD into the CD-ROM device, and then Windows Media Player starts.

In this scenario, Windows Media Player freezes.

Cause

This issue occurs because Windows Media Player runs in Windows 7 compatibility mode after Internet Explorer 10 is installed.

Resolution

Update information

How to obtain this update

Windows Update

This update is available from Windows Update.

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 7

Download Download the update package now.

All supported x64-based versions of Windows 7

Download Download the update package now.

All supported x64-based versions of Windows Server 2008 R2

Download Download the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.17xxx

    Windows 7

    SP1

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Avtransport.xml

Not applicable

19,842

05-Nov-2010

02:07

Not applicable

Connectionmanager_dmr.xml

Not applicable

5,375

05-Nov-2010

02:07

Not applicable

Dmr_120.jpg

Not applicable

2,979

05-Nov-2010

02:07

Not applicable

Dmr_120.png

Not applicable

14,876

05-Nov-2010

02:07

Not applicable

Dmr_48.jpg

Not applicable

1,220

05-Nov-2010

02:07

Not applicable

Dmr_48.png

Not applicable

4,265

05-Nov-2010

02:07

Not applicable

Dxmasf.dll

12.0.7601.17514

4,096

20-Nov-2010

12:21

x86

Msdxm.ocx

12.0.7601.17514

4,096

20-Nov-2010

12:21

x86

Prod_wmpplayer.ptxml

Not applicable

1,399

20-Nov-2010

04:29

Not applicable

Renderingcontrol.xml

Not applicable

6,363

05-Nov-2010

02:07

Not applicable

Spwmp.dll

6.1.7601.17514

8,192

20-Nov-2010

12:20

x86

Wmp.dll

12.0.7601.18150

11,410,432

10-May-2013

04:56

x86

Wmp.mof

Not applicable

4,887

05-Nov-2010

02:06

Not applicable

Wmpconfig.exe

12.0.7601.17514

101,888

20-Nov-2010

12:17

x86

Wmplayer.exe

12.0.7601.18150

164,864

10-May-2013

03:48

x86

Wmploc.dll

12.0.7601.18150

12,625,408

10-May-2013

04:56

x86

Wmpplayer-ppdlic.xrm-ms

Not applicable

3,123

10-May-2013

05:14

Not applicable

Wmpshare.exe

12.0.7601.17514

102,400

20-Nov-2010

12:17

x86

Avtransport.xml

Not applicable

19,842

05-Nov-2010

02:07

Not applicable

Connectionmanager_dmr.xml

Not applicable

5,375

05-Nov-2010

02:07

Not applicable

Dmr_120.jpg

Not applicable

2,979

05-Nov-2010

02:07

Not applicable

Dmr_120.png

Not applicable

14,876

05-Nov-2010

02:07

Not applicable

Dmr_48.jpg

Not applicable

1,220

05-Nov-2010

02:07

Not applicable

Dmr_48.png

Not applicable

4,265

05-Nov-2010

02:07

Not applicable

Dxmasf.dll

12.0.7601.17514

4,096

20-Nov-2010

12:21

x86

Msdxm.ocx

12.0.7601.17514

4,096

20-Nov-2010

12:21

x86

Prod_wmpplayer.ptxml

Not applicable

1,399

20-Nov-2010

04:29

Not applicable

Renderingcontrol.xml

Not applicable

6,363

05-Nov-2010

02:07

Not applicable

Spwmp.dll

6.1.7601.17514

8,192

20-Nov-2010

12:20

x86

Wmp.dll

12.0.7601.22322

11,410,432

11-May-2013

05:04

x86

Wmp.mof

Not applicable

4,887

05-Nov-2010

02:06

Not applicable

Wmpconfig.exe

12.0.7601.17514

101,888

20-Nov-2010

12:17

x86

Wmplayer.exe

12.0.7601.22322

164,864

11-May-2013

04:08

x86

Wmploc.dll

12.0.7601.22322

12,625,408

11-May-2013

05:04

x86

Wmpplayer-ppdlic.xrm-ms

Not applicable

3,123

11-May-2013

05:24

Not applicable

Wmpshare.exe

12.0.7601.17514

102,400

20-Nov-2010

12:17

x86

For all supported x64-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Avtransport.xml

Not applicable

19,842

05-Nov-2010

02:07

Not applicable

Connectionmanager_dmr.xml

Not applicable

5,375

05-Nov-2010

02:07

Not applicable

Dmr_120.jpg

Not applicable

2,979

05-Nov-2010

02:07

Not applicable

Dmr_120.png

Not applicable

14,876

05-Nov-2010

02:07

Not applicable

Dmr_48.jpg

Not applicable

1,220

05-Nov-2010

02:07

Not applicable

Dmr_48.png

Not applicable

4,265

05-Nov-2010

02:07

Not applicable

Dxmasf.dll

12.0.7601.17514

5,120

20-Nov-2010

13:27

x64

Msdxm.ocx

12.0.7601.17514

5,120

20-Nov-2010

13:27

x64

Prod_wmpplayer.ptxml

Not applicable

1,399

20-Nov-2010

04:27

Not applicable

Renderingcontrol.xml

Not applicable

6,363

05-Nov-2010

02:07

Not applicable

Spwmp.dll

6.1.7601.17514

9,728

20-Nov-2010

13:27

x64

Wmp.dll

12.0.7601.18150

14,631,424

10-May-2013

05:56

x64

Wmp.mof

Not applicable

4,887

05-Nov-2010

02:06

Not applicable

Wmpconfig.exe

12.0.7601.17514

102,400

20-Nov-2010

13:25

x64

Wmplayer.exe

12.0.7601.18150

167,424

10-May-2013

04:30

x64

Wmploc.dll

12.0.7601.18150

12,625,920

10-May-2013

05:56

x64

Wmpplayer-ppdlic.xrm-ms

Not applicable

3,123

10-May-2013

06:14

Not applicable

Wmpshare.exe

12.0.7601.17514

102,912

20-Nov-2010

13:25

x64

Avtransport.xml

Not applicable

19,842

05-Nov-2010

02:07

Not applicable

Connectionmanager_dmr.xml

Not applicable

5,375

05-Nov-2010

02:07

Not applicable

Dmr_120.jpg

Not applicable

2,979

05-Nov-2010

02:07

Not applicable

Dmr_120.png

Not applicable

14,876

05-Nov-2010

02:07

Not applicable

Dmr_48.jpg

Not applicable

1,220

05-Nov-2010

02:07

Not applicable

Dmr_48.png

Not applicable

4,265

05-Nov-2010

02:07

Not applicable

Dxmasf.dll

12.0.7601.17514

5,120

20-Nov-2010

13:27

x64

Msdxm.ocx

12.0.7601.17514

5,120

20-Nov-2010

13:27

x64

Prod_wmpplayer.ptxml

Not applicable

1,399

20-Nov-2010

04:27

Not applicable

Renderingcontrol.xml

Not applicable

6,363

05-Nov-2010

02:07

Not applicable

Spwmp.dll

6.1.7601.17514

9,728

20-Nov-2010

13:27

x64

Wmp.dll

12.0.7601.22322

14,631,424

11-May-2013

05:24

x64

Wmp.mof

Not applicable

4,887

05-Nov-2010

02:06

Not applicable

Wmpconfig.exe

12.0.7601.17514

102,400

20-Nov-2010

13:25

x64

Wmplayer.exe

12.0.7601.22322

167,424

11-May-2013

04:16

x64

Wmploc.dll

12.0.7601.22322

12,625,920

11-May-2013

05:24

x64

Wmpplayer-ppdlic.xrm-ms

Not applicable

3,123

11-May-2013

05:45

Not applicable

Wmpshare.exe

12.0.7601.17514

102,912

20-Nov-2010

13:25

x64

Avtransport.xml

Not applicable

19,842

05-Nov-2010

02:07

Not applicable

Connectionmanager_dmr.xml

Not applicable

5,375

05-Nov-2010

02:07

Not applicable

Dmr_120.jpg

Not applicable

2,979

05-Nov-2010

02:07

Not applicable

Dmr_120.png

Not applicable

14,876

05-Nov-2010

02:07

Not applicable

Dmr_48.jpg

Not applicable

1,220

05-Nov-2010

02:07

Not applicable

Dmr_48.png

Not applicable

4,265

05-Nov-2010

02:07

Not applicable

Dxmasf.dll

12.0.7601.17514

4,096

20-Nov-2010

12:21

x86

Msdxm.ocx

12.0.7601.17514

4,096

20-Nov-2010

12:21

x86

Prod_wow64_wmpplayer.ptxml

Not applicable

1,399

20-Nov-2010

04:29

Not applicable

Renderingcontrol.xml

Not applicable

6,363

05-Nov-2010

02:07

Not applicable

Spwmp.dll

6.1.7601.17514

8,192

20-Nov-2010

12:20

x86

Wmp.dll

12.0.7601.18150

11,410,432

10-May-2013

04:56

x86

Wmp.mof

Not applicable

4,887

05-Nov-2010

02:06

Not applicable

Wmpconfig.exe

12.0.7601.17514

101,888

20-Nov-2010

12:17

x86

Wmplayer.exe

12.0.7601.18150

164,864

10-May-2013

03:48

x86

Wmploc.dll

12.0.7601.18150

12,625,408

10-May-2013

04:56

x86

Wmpshare.exe

12.0.7601.17514

102,400

20-Nov-2010

12:17

x86

Avtransport.xml

Not applicable

19,842

05-Nov-2010

02:07

Not applicable

Connectionmanager_dmr.xml

Not applicable

5,375

05-Nov-2010

02:07

Not applicable

Dmr_120.jpg

Not applicable

2,979

05-Nov-2010

02:07

Not applicable

Dmr_120.png

Not applicable

14,876

05-Nov-2010

02:07

Not applicable

Dmr_48.jpg

Not applicable

1,220

05-Nov-2010

02:07

Not applicable

Dmr_48.png

Not applicable

4,265

05-Nov-2010

02:07

Not applicable

Dxmasf.dll

12.0.7601.17514

4,096

20-Nov-2010

12:21

x86

Msdxm.ocx

12.0.7601.17514

4,096

20-Nov-2010

12:21

x86

Prod_wow64_wmpplayer.ptxml

Not applicable

1,399

20-Nov-2010

04:29

Not applicable

Renderingcontrol.xml

Not applicable

6,363

05-Nov-2010

02:07

Not applicable

Spwmp.dll

6.1.7601.17514

8,192

20-Nov-2010

12:20

x86

Wmp.dll

12.0.7601.22322

11,410,432

11-May-2013

05:04

x86

Wmp.mof

Not applicable

4,887

05-Nov-2010

02:06

Not applicable

Wmpconfig.exe

12.0.7601.17514

101,888

20-Nov-2010

12:17

x86

Wmplayer.exe

12.0.7601.22322

164,864

11-May-2013

04:08

x86

Wmploc.dll

12.0.7601.22322

12,625,408

11-May-2013

05:04

x86

Wmpshare.exe

12.0.7601.17514

102,400

20-Nov-2010

12:17

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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