Symptoms

Assume that you install Windows Photo Viewer application on a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. In this situation, the photo printing wizard has no options to print single pages or custom page ranges of a multipage image files, such as the Tagged Image File Format files (.tif and .tiff files).

How to obtain the hotfix

To resolve this issue, we have released a hotfix package for Windows 7 or Windows Server 2008 R2.

Before you install the hotfix, check the Prerequisites section in this article.

Hotfix information for Windows 7 and Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Service Pack 1 for Windows 7 or for Windows Server 2008 R2.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.22xxx

    Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Photowiz.dll

6.1.7601.22886

299,008

26-Nov-2014

03:51

x86

For all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Photowiz.dll

6.1.7601.22886

414,208

26-Nov-2014

04:17

x64

Photowiz.dll

6.1.7601.22886

299,008

26-Nov-2014

03:51

x86

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_0416eb6e540d927c72709a18d07cafda_31bf3856ad364e35_6.1.7601.22886_none_68b71939677fff56.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_0fdbb1826895b7c7205dc91ef02d6cda_31bf3856ad364e35_6.1.7601.22886_none_9575d5e2e57d1587.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_11a80ef889f2c9619f8489e2b19a2c7a_31bf3856ad364e35_6.1.7601.22886_none_dfa9b6ca00ca77d9.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_2d255d409511edb855f41098d343db11_31bf3856ad364e35_6.1.7601.22886_none_764630fee1ff6483.manifest

File version

Not applicable

File size

722

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_2f08369b4f4ad0b6dfdaf57142ff247f_31bf3856ad364e35_6.1.7601.22886_none_5eb40d2878beaa72.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_34898ccfbfcdff4c739197402050d12c_31bf3856ad364e35_6.1.7601.22886_none_1f3229acdc0b5f6d.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_38e6983760b5733d8f8fff19aa19ce60_31bf3856ad364e35_6.1.7601.22886_none_e9bb08e615780fb1.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_39123de4df25a17d96100a6df9ad7573_31bf3856ad364e35_6.1.7601.22886_none_6243a16ca1374674.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_393ab5033aa9ffa41b456958944b6291_31bf3856ad364e35_6.1.7601.22886_none_02b6d7a770bee5ba.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_3b35117b89ed2c5cbbf2510e52719863_31bf3856ad364e35_6.1.7601.22886_none_f97a196406542237.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_43b11c150385a4c3fd7976ba93044c94_31bf3856ad364e35_6.1.7601.22886_none_c03f96b9d2edba29.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_44bf58f32d78ac8884a7a13403f42c8c_31bf3856ad364e35_6.1.7601.22886_none_7fefb3e998d16479.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_45e46f6f77db5b9b96f8ee08fd0bea97_31bf3856ad364e35_6.1.7601.22886_none_d61a8702f0265f3f.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_56ece3cfd2114bb594926234a7f6affb_31bf3856ad364e35_6.1.7601.22886_none_a395fbeec4329aed.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_64a751ae28b7d2db2c82d3b6069238f1_31bf3856ad364e35_6.1.7601.22886_none_e077761892eb02a2.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_760a2f0ef94fac83f5c01679ff2bb006_31bf3856ad364e35_6.1.7601.22886_none_ffa1b110c87ccf2c.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_8888bb75504161838d2a3fb7f47a2a23_31bf3856ad364e35_6.1.7601.22886_none_2bf38a7fbb6bba85.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_8fd92636d484fc9c5bc6529c36f89d2c_31bf3856ad364e35_6.1.7601.22886_none_89ddf11ca9cc51c1.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_92ff81d035d9bd60c583dee8310a39c1_31bf3856ad364e35_6.1.7601.22886_none_09fb858a1cbac839.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_93f6034d0190c2377b25852aa38ca68a_31bf3856ad364e35_6.1.7601.22886_none_1c023c151f4135cf.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_955b5cef5677f34bcc76fe0dd8b11144_31bf3856ad364e35_6.1.7601.22886_none_92e4e8bc043b051d.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_9a3ec21f8fbdcacf6ebfdfb55746c87a_31bf3856ad364e35_6.1.7601.22886_none_ee10f40c01831c94.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_9b8949338b7914eaafc9165d5e6c145e_31bf3856ad364e35_6.1.7601.22886_none_a535704217cd7c71.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_b0a6a1d0dda202a51d92f6b537fcedef_31bf3856ad364e35_6.1.7601.22886_none_3a22dcd53b0ed950.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_b8f0487e90c2d8367f85c9095d8668d2_31bf3856ad364e35_6.1.7601.22886_none_5d97a30e64375435.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_bbed8fdf996a1c968be2b42079904971_31bf3856ad364e35_6.1.7601.22886_none_0a56b11649029138.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_c07a2e4fca15dbf6eaf866652781e8a5_31bf3856ad364e35_6.1.7601.22886_none_47a3a0364686e820.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_caeef0c74a264a5be4daecae78386cd9_31bf3856ad364e35_6.1.7601.22886_none_aac1cbc099da0207.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_cfa52b3eded762726bb18eebe5b64aba_31bf3856ad364e35_6.1.7601.22886_none_9031a2a4836fc259.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_d337c86b2674667828e62c01d9b27342_31bf3856ad364e35_6.1.7601.22886_none_f423ef81173063f2.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_d53453813994f7c42fecb175cbc1647f_31bf3856ad364e35_6.1.7601.22886_none_0a7b334195b16265.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_d7d125e6b2b9b2182b232fc5fc77a7e9_31bf3856ad364e35_6.1.7601.22886_none_777e0b9b0320b57a.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_d9f51b3425d8cac67897b44dfec85e3c_31bf3856ad364e35_6.1.7601.22886_none_cfd8f974fc004713.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_e79ada07a1cef45ac0aef785efd2ce54_31bf3856ad364e35_6.1.7601.22886_none_5c779ff810780ef5.manifest

File version

Not applicable

File size

709

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_e7a720528a1cbc7c2b9f395ab07f60f3_31bf3856ad364e35_6.1.7601.22886_none_06564fb6a2209420.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_ea022e516d3e3a615a1034bbe9eba2bf_31bf3856ad364e35_6.1.7601.22886_none_ec3ccc889ab42798.manifest

File version

Not applicable

File size

717

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

X86_microsoft-windows-photo-printing-wizard_31bf3856ad364e35_6.1.7601.22886_none_5730152654a88fed.manifest

File version

Not applicable

File size

4,484

Date (UTC)

26-Nov-2014

Time (UTC)

04:17

Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File property

Value

File name

Amd64_0c0f97a6b01ab312bebdf45816162b44_31bf3856ad364e35_6.1.7601.22886_none_8967f8028c4c96c2.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_0c44de1bcb3753ca94793b7d1095e27b_31bf3856ad364e35_6.1.7601.22886_none_dc91a50fbf1cae86.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_0ebdf8b94f196eb7c21e231c12a1248e_31bf3856ad364e35_6.1.7601.22886_none_46bf486f6490ae54.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_15b48e93dc03e2f0e5c58aa9fe2a7641_31bf3856ad364e35_6.1.7601.22886_none_43729115a8e9e7a5.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_23112b8ca97a4a644469cc5e29aedf6d_31bf3856ad364e35_6.1.7601.22886_none_2726112d9255086f.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_283b04b65006f135e141710a93dc4b63_31bf3856ad364e35_6.1.7601.22886_none_1fc03e57dd2dd4fd.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_2aa2072d701c9719755d69fd501c4bd1_31bf3856ad364e35_6.1.7601.22886_none_d1a6278ce11037a8.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_324773b41238f77e68e68304854f0246_31bf3856ad364e35_6.1.7601.22886_none_7b41f753d48551f0.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_341a4a19894569bea1d41d4c7c51d821_31bf3856ad364e35_6.1.7601.22886_none_7488b6decf68fde7.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_36e4c9e5f84b805f83c4abac0f771785_31bf3856ad364e35_6.1.7601.22886_none_d584b9af9d0269eb.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_3f06ecdfcb8dfd294cf6257596e01749_31bf3856ad364e35_6.1.7601.22886_none_f972a9caaa6b0348.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_46f574f6832deb960ccf5aef35d1682d_31bf3856ad364e35_6.1.7601.22886_none_6fada401c92eee67.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_47e1df56789c5830c326941d555c91e4_31bf3856ad364e35_6.1.7601.22886_none_5dfcfefd60f2bd2e.manifest

File version

Not applicable

File size

1,092

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_48f22c7fbb8bc718cd8c1cc5ff6f90dc_31bf3856ad364e35_6.1.7601.22886_none_93e5db6480c670f1.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_490138b5dfb3908f9944b510d5216689_31bf3856ad364e35_6.1.7601.22886_none_faf183944a63b121.manifest

File version

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File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_4ae4acd93e5101c30b2cce07efbe6b73_31bf3856ad364e35_6.1.7601.22886_none_5257889b8898ddc2.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

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File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_753c40c590333ccf945d11d9c9aa433b_31bf3856ad364e35_6.1.7601.22886_none_6dcd3dce244d5401.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_839fe0a691536111314d932d1a31d4d1_31bf3856ad364e35_6.1.7601.22886_none_d86429385629b9a4.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_8f665646e5be3973596161b468fd6644_31bf3856ad364e35_6.1.7601.22886_none_8d89f3ae8e3fa1a4.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_909674ee652fc3e49c40876b622747f5_31bf3856ad364e35_6.1.7601.22886_none_db6047e5a9b7082d.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

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File version

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File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_9c995468aaa11b8c73da26658ccd9883_31bf3856ad364e35_6.1.7601.22886_none_dd85a3305e65385d.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_a72a6eba5a268de71593242218d2b813_31bf3856ad364e35_6.1.7601.22886_none_bd9df91bdaddd400.manifest

File version

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File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_a72dfe1037196f453396eec158b54f0d_31bf3856ad364e35_6.1.7601.22886_none_07b1e045be95adde.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

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File version

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File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_bff9f2b6f95333ff715e8def4e7faf13_31bf3856ad364e35_6.1.7601.22886_none_ade4d01501e9321c.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

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File version

Not applicable

File size

1,066

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_cb351f334537e065fed3adac4ca784ea_31bf3856ad364e35_6.1.7601.22886_none_018fbba24290357d.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_d13f2676f54ed8c493ee2a1d83886909_31bf3856ad364e35_6.1.7601.22886_none_247361d22ea31e7b.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_d1ce968f2a484c2c819b2bb5489024a1_31bf3856ad364e35_6.1.7601.22886_none_07ac533d616cb013.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_d6149691efa02c77b4a48e7a3eb76d95_31bf3856ad364e35_6.1.7601.22886_none_4242c5274afa99c0.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_df714353bd6cc8935d49765b23337e96_31bf3856ad364e35_6.1.7601.22886_none_900ec6d6065f16ad.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_ea03d700ae001feba80a98f1eb2a473e_31bf3856ad364e35_6.1.7601.22886_none_5dc30e08e420f8f7.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_eef4ca393061cacb06c843d6d1504bab_31bf3856ad364e35_6.1.7601.22886_none_330cd769826f01da.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_f14aab2808b37d2e7828fd42da21e788_31bf3856ad364e35_6.1.7601.22886_none_200d2d019083424b.manifest

File version

Not applicable

File size

1,082

Date (UTC)

26-Nov-2014

Time (UTC)

09:01

File name

Amd64_microsoft-windows-photo-printing-wizard_31bf3856ad364e35_6.1.7601.22886_none_b34eb0aa0d060123.manifest

File version

Not applicable

File size

4,488

Date (UTC)

26-Nov-2014

Time (UTC)

04:45

File name

X86_microsoft-windows-photo-printing-wizard_31bf3856ad364e35_6.1.7601.22886_none_5730152654a88fed.manifest

File version

Not applicable

File size

4,484

Date (UTC)

26-Nov-2014

Time (UTC)

04:17


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. 

References

See the terminology that Microsoft uses to describe software updates.

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