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Symptoms

Consider the following scenario:

  • You install update 2670838 on a computer that is running Windows 7 or Windows Server 2008 R2. Or, you are using a computer that is running Windows RT, Windows 8, Windows Server 2012, Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.

  • You use Windows Photo Viewer to open a picture that is larger than 500 pixels. For example, the size of the picture is 768*1024.

  • You print the picture by using a printer that uses the XPS driver.

In this scenario, there are white lines in the printed picture every 500 pixels.

Cause

The issue occurs because the picture is not correctly decoded.

Resolution

Update information

How to obtain this update

Windows Update

This update is available from Windows Update.

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 7

Download Download the update package now.

All supported x64-based versions of Windows 7

Download Download the update package now.

All supported x64-based versions of Windows Server 2008 R2

Download Download the update package now.

All supported x86-based versions of Windows 8

Download Download the update package now.

All supported x64-based versions of Windows 8

Download Download the update package now.

All supported x64-based versions of Windows Server 2012

Download Download the update package now.

All supported x86-based versions of Windows 8.1

Download Download the update package now.

All supported x64-based versions of Windows 8.1

Download Download the update package now.

All supported x64-based versions of Windows Server 2012 R2

Download Download the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating systems:

  • Windows 7 Service Pack 1 (SP1) that has the platform update 2670838 installed

  • Windows Server 2008 R2 SP1 that has the platform update 2670838 installed

  • Windows RT

  • Windows 8

  • Windows Server 2012

  • Windows RT 8.1

  • Windows 8.1

  • Windows Server 2012 R2

For more information about the platform update, click the following article number to view the article in the Microsoft Knowledge Base:

2670838 A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may be prompted to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Wmphoto.dll

6.2.9200.16492

417,792

22-Nov-2013

07:11

x86

Wmphoto.dll

6.2.9200.16492

417,792

22-Nov-2013

07:09

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Wmphoto.dll

6.2.9200.16492

465,920

04-Jul-2013

12:31

x64

Wmphoto.dll

6.2.9200.16492

465,920

09-Jul-2013

06:46

x64

Wmphoto.dll

6.2.9200.16492

417,792

22-Nov-2013

07:11

x86

Wmphoto.dll

6.2.9200.16492

417,792

22-Nov-2013

07:09

x86

Windows 8 and Windows Server 2012 file information and notes

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Wmphoto.dll

6.2.9200.16768

368,640

23-Nov-2013

05:05

x86

Wmphoto.dll

6.2.9200.20885

368,640

23-Nov-2013

04:56

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Wmphoto.dll

6.2.9200.16768

420,864

23-Nov-2013

06:43

x64

Wmphoto.dll

6.2.9200.20885

420,864

23-Nov-2013

05:14

x64

Wmphoto.dll

6.2.9200.16768

368,640

23-Nov-2013

05:05

x86

Wmphoto.dll

6.2.9200.20885

368,640

23-Nov-2013

04:56

x86

Windows 8.1 and Windows Server 2012 R2 file information and notes

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Wmphoto.dll

6.3.9600.16474

348,160

23-Nov-2013

04:13

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Wmphoto.dll

6.3.9600.16474

393,216

23-Nov-2013

04:34

x64

Wmphoto.dll

6.3.9600.16474

348,160

23-Nov-2013

04:13

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_24c8cb3f36a8e987158dae62547c3437_31bf3856ad364e35_7.1.7601.18323_none_46f8506b3ab9b730.manifest

File version

Not applicable

File size

705

Date (UTC)

22-Nov-2013

Time (UTC)

17:43

Platform

Not applicable

File name

X86_b9a5fef105fdb8601f400e8f21ec0a62_31bf3856ad364e35_7.1.7601.22520_none_1d9f04b6c1ee6a84.manifest

File version

Not applicable

File size

705

Date (UTC)

22-Nov-2013

Time (UTC)

17:43

Platform

Not applicable

File name

X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.18323_none_92a5a99c2ef0ba40.manifest

File version

Not applicable

File size

20,582

Date (UTC)

22-Nov-2013

Time (UTC)

10:12

Platform

Not applicable

File name

X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.22520_none_932c476f48110b2c.manifest

File version

Not applicable

File size

20,582

Date (UTC)

22-Nov-2013

Time (UTC)

10:06

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_b1e21e3b41a6af674958bf5a55d672c3_31bf3856ad364e35_7.1.7601.22520_none_3317364f98c32600.manifest

File version

Not applicable

File size

1,058

Date (UTC)

22-Nov-2013

Time (UTC)

17:43

Platform

Not applicable

File name

Amd64_ed8d1c1651673bf0c34ba071f3e45dd4_31bf3856ad364e35_7.1.7601.18323_none_aef1a4877b789ace.manifest

File version

Not applicable

File size

1,058

Date (UTC)

22-Nov-2013

Time (UTC)

17:43

Platform

Not applicable

File name

Amd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.18323_none_eec4451fe74e2b76.manifest

File version

Not applicable

File size

20,586

Date (UTC)

22-Nov-2013

Time (UTC)

10:32

Platform

Not applicable

File name

Amd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.22520_none_ef4ae2f3006e7c62.manifest

File version

Not applicable

File size

20,586

Date (UTC)

22-Nov-2013

Time (UTC)

10:31

Platform

Not applicable

File name

X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.18323_none_92a5a99c2ef0ba40.manifest

File version

Not applicable

File size

20,582

Date (UTC)

22-Nov-2013

Time (UTC)

10:12

Platform

Not applicable

File name

X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.22520_none_932c476f48110b2c.manifest

File version

Not applicable

File size

20,582

Date (UTC)

22-Nov-2013

Time (UTC)

10:06

Platform

Not applicable

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_28496aec01d57d6132cdccbd32c2d21d_31bf3856ad364e35_6.2.9200.16768_none_bef45c42568a138b.manifest

File version

Not applicable

File size

705

Date (UTC)

23-Nov-2013

Time (UTC)

14:58

Platform

Not applicable

File name

X86_de89bbfb5db8bac79e5355471a17d15f_31bf3856ad364e35_6.2.9200.20885_none_088d06bd0822ffa2.manifest

File version

Not applicable

File size

705

Date (UTC)

23-Nov-2013

Time (UTC)

14:58

Platform

Not applicable

File name

X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.16768_none_9bfe62ae1711bd50.manifest

File version

Not applicable

File size

20,990

Date (UTC)

23-Nov-2013

Time (UTC)

05:33

Platform

Not applicable

File name

X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.20885_none_9c6f5ec3304248f7.manifest

File version

Not applicable

File size

20,990

Date (UTC)

23-Nov-2013

Time (UTC)

05:43

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property

Value

File name

Amd64_1a098e18d0be8d6dae22ab28402601b3_31bf3856ad364e35_6.2.9200.20885_none_540edc6c85ef0f7a.manifest

File version

Not applicable

File size

709

Date (UTC)

23-Nov-2013

Time (UTC)

14:59

Platform

Not applicable

File name

Amd64_28496aec01d57d6132cdccbd32c2d21d_31bf3856ad364e35_6.2.9200.16768_none_1b12f7c60ee784c1.manifest

File version

Not applicable

File size

707

Date (UTC)

23-Nov-2013

Time (UTC)

14:59

Platform

Not applicable

File name

Amd64_49da3e961ffba86be7bc772c6f044d22_31bf3856ad364e35_6.2.9200.16768_none_117f9566c3f2cf21.manifest

File version

Not applicable

File size

1,058

Date (UTC)

23-Nov-2013

Time (UTC)

14:59

Platform

Not applicable

File name

Amd64_74a8eb8dddfbb4876fb0513b02031219_31bf3856ad364e35_6.2.9200.16768_none_42b1c4d54d5a791b.manifest

File version

Not applicable

File size

709

Date (UTC)

23-Nov-2013

Time (UTC)

14:59

Platform

Not applicable

File name

Amd64_af41fad8bf0c910bbc723146072d805a_31bf3856ad364e35_6.2.9200.20885_none_faf5ade106f457d6.manifest

File version

Not applicable

File size

1,058

Date (UTC)

23-Nov-2013

Time (UTC)

14:59

Platform

Not applicable

File name

Amd64_de89bbfb5db8bac79e5355471a17d15f_31bf3856ad364e35_6.2.9200.20885_none_64aba240c08070d8.manifest

File version

Not applicable

File size

707

Date (UTC)

23-Nov-2013

Time (UTC)

14:59

Platform

Not applicable

File name

Amd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.16768_none_f81cfe31cf6f2e86.manifest

File version

Not applicable

File size

20,994

Date (UTC)

23-Nov-2013

Time (UTC)

08:05

Platform

Not applicable

File name

Amd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.20885_none_f88dfa46e89fba2d.manifest

File version

Not applicable

File size

20,994

Date (UTC)

23-Nov-2013

Time (UTC)

07:43

Platform

Not applicable

File name

X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.16768_none_9bfe62ae1711bd50.manifest

File version

Not applicable

File size

20,990

Date (UTC)

23-Nov-2013

Time (UTC)

05:33

Platform

Not applicable

File name

X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.20885_none_9c6f5ec3304248f7.manifest

File version

Not applicable

File size

20,990

Date (UTC)

23-Nov-2013

Time (UTC)

05:43

Platform

Not applicable

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_1200b05a8d62e3cf9119c73df7d517cb_31bf3856ad364e35_6.3.9600.16474_none_a18fc8346fd04309.manifest

File version

Not applicable

File size

705

Date (UTC)

23-Nov-2013

Time (UTC)

19:44

Platform

Not applicable

File name

X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.3.9600.16474_none_33e4448e61504ced.manifest

File version

Not applicable

File size

20,990

Date (UTC)

23-Nov-2013

Time (UTC)

08:32

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property

Value

File name

Amd64_1200b05a8d62e3cf9119c73df7d517cb_31bf3856ad364e35_6.3.9600.16474_none_fdae63b8282db43f.manifest

File version

Not applicable

File size

707

Date (UTC)

23-Nov-2013

Time (UTC)

19:45

Platform

Not applicable

File name

Amd64_6d610ec860864cd92205cfe04cd41eb3_31bf3856ad364e35_6.3.9600.16474_none_404439157aae4111.manifest

File version

Not applicable

File size

709

Date (UTC)

23-Nov-2013

Time (UTC)

19:45

Platform

Not applicable

File name

Amd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.3.9600.16474_none_9002e01219adbe23.manifest

File version

Not applicable

File size

20,994

Date (UTC)

23-Nov-2013

Time (UTC)

12:45

Platform

Not applicable

File name

X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.3.9600.16474_none_33e4448e61504ced.manifest

File version

Not applicable

File size

20,990

Date (UTC)

23-Nov-2013

Time (UTC)

08:32

Platform

Not applicable


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