Symptoms

Consider the following scenario:

  • You have a Windows 7 Service Pack 1 (SP1)-based or Windows Server 2008 R2 SP1-based computer in an Active Directory domain environment.

  • You use the following steps to enable the following Group Policy setting in the domain:

  • You use Windows Remote Assistance to connect to another computer by using the MSRA /Offerra command in the Start Search box.

  • You see the following Server Authentication Identity Warning, and you click Yes to establish the connection:

    The identity of the remote computer cannot be verified. Do you want to connect anyway?

In this scenario, the connection eventually times out and cannot connect.

Note This issue does not affect Remote Desktop Protocol (RDP) connections when the same Group Policy setting is applied.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

File name

File version

File size

Date

Time

Platform

Wksprt.exe

6.1.7601.22131

223,744

10-Oct-2012

15:31

x86

Mstsc.exe

6.1.7601.22131

1,051,136

10-Oct-2012

15:31

x86

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:41

Not applicable

Aaclient.dll

6.1.7601.22131

131,584

10-Oct-2012

16:38

x86

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Mstscax.dll

6.1.7601.22131

3,218,432

10-Oct-2012

16:42

x86

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Tsgqec.dll

6.1.7601.22131

36,864

10-Oct-2012

15:31

x86

Aaclient.dll.mui

6.1.7601.22131

3,584

10-Oct-2012

17:00

Not applicable

Aaclient.mfl

Not applicable

944

10-Oct-2012

16:40

Not applicable

Mstscax.dll.mui

6.1.7601.22131

94,720

10-Oct-2012

16:55

Not applicable

Mstscax.mfl

Not applicable

1,284

10-Oct-2012

16:52

Not applicable

Tsgqec.dll.mui

6.1.7601.22131

2,560

10-Oct-2012

16:43

Not applicable


File name

File version

File size

Date

Time

Platform

Wksprt.exe

6.1.7601.22131

249,344

10-Oct-2012

16:11

x64

Mstsc.exe

6.1.7601.22131

1,119,232

10-Oct-2012

16:11

x64

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:42

Not applicable

Aaclient.dll

6.1.7601.22131

158,720

10-Oct-2012

17:38

x64

Aaclient.mof

Not applicable

1,261

10-Jun-2009

20:31

Not applicable

Mstscax.dll

6.1.7601.22131

3,718,656

10-Oct-2012

17:43

x64

Mstscax.mof

Not applicable

2,054

10-Jun-2009

20:34

Not applicable

Tsgqec.dll

6.1.7601.22131

44,032

10-Oct-2012

17:48

x64

Aaclient.dll.mui

6.1.7601.22131

3,584

10-Oct-2012

17:51

Not applicable

Aaclient.mfl

Not applicable

944

10-Oct-2012

17:43

Not applicable

Mstscax.dll.mui

6.1.7601.22131

94,720

10-Oct-2012

17:42

Not applicable

Mstscax.mfl

Not applicable

1,284

10-Oct-2012

18:03

Not applicable

Tsgqec.dll.mui

6.1.7601.22131

2,560

10-Oct-2012

17:56

Not applicable

Mstsc.exe

6.1.7601.22131

1,051,136

10-Oct-2012

15:31

x86

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:41

Not applicable

Aaclient.dll

6.1.7601.22131

131,584

10-Oct-2012

16:38

x86

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Mstscax.dll

6.1.7601.22131

3,218,432

10-Oct-2012

16:42

x86

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Tsgqec.dll

6.1.7601.22131

36,864

10-Oct-2012

15:31

x86

Aaclient.dll.mui

6.1.7601.22131

3,584

10-Oct-2012

17:00

Not applicable

Aaclient.mfl

Not applicable

944

10-Oct-2012

16:40

Not applicable

Mstscax.dll.mui

6.1.7601.22131

94,720

10-Oct-2012

16:55

Not applicable

Mstscax.mfl

Not applicable

1,284

10-Oct-2012

16:52

Not applicable

Tsgqec.dll.mui

6.1.7601.22131

2,560

10-Oct-2012

16:43

Not applicable


File name

File version

File size

Date

Time

Platform

Wksprt.exe

6.1.7601.22131

456,704

10-Oct-2012

15:30

IA-64

Mstsc.exe

6.1.7601.22131

1,702,912

10-Oct-2012

15:30

IA-64

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:42

Not applicable

Aaclient.dll

6.1.7601.22131

339,968

10-Oct-2012

16:27

IA-64

Aaclient.mof

Not applicable

1,261

10-Jun-2009

20:36

Not applicable

Mstscax.dll

6.1.7601.22131

6,309,376

10-Oct-2012

16:31

IA-64

Mstscax.mof

Not applicable

2,054

10-Jun-2009

20:38

Not applicable

Tsgqec.dll

6.1.7601.22131

97,792

10-Oct-2012

16:35

IA-64

Aaclient.dll.mui

6.1.7601.22131

3,584

10-Oct-2012

16:37

Not applicable

Aaclient.mfl

Not applicable

944

10-Oct-2012

16:28

Not applicable

Mstscax.dll.mui

6.1.7601.22131

94,720

10-Oct-2012

16:30

Not applicable

Mstscax.mfl

Not applicable

1,284

10-Oct-2012

16:37

Not applicable

Tsgqec.dll.mui

6.1.7601.22131

2,560

10-Oct-2012

16:31

Not applicable

Mstsc.exe

6.1.7601.22131

1,051,136

10-Oct-2012

15:31

x86

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:41

Not applicable

Aaclient.dll

6.1.7601.22131

131,584

10-Oct-2012

16:38

x86

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Mstscax.dll

6.1.7601.22131

3,218,432

10-Oct-2012

16:42

x86

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Tsgqec.dll

6.1.7601.22131

36,864

10-Oct-2012

15:31

x86

Aaclient.dll.mui

6.1.7601.22131

3,584

10-Oct-2012

17:00

Not applicable

Aaclient.mfl

Not applicable

944

10-Oct-2012

16:40

Not applicable

Mstscax.dll.mui

6.1.7601.22131

94,720

10-Oct-2012

16:55

Not applicable

Mstscax.mfl

Not applicable

1,284

10-Oct-2012

16:52

Not applicable

Tsgqec.dll.mui

6.1.7601.22131

2,560

10-Oct-2012

16:43

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

File name

X86_09e633af4c910e2f7e5feb05a3e6e381_31bf3856ad364e35_6.1.7601.22131_none_72c74d9e95c3889f.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_0bbb65a4016242a568161baf1b919297_31bf3856ad364e35_6.1.7601.22131_none_e3f2edcea088a855.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_1cd8333f2cc4927be9e6059a1acb2fdc_31bf3856ad364e35_6.1.7601.22131_none_196e53397136428e.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_1f12f3d68bf8fd99a5ebaca8fed2e6db_31bf3856ad364e35_6.1.7601.22131_none_8349c71dba953a80.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_2181130cee283420011a83f6be5d200a_31bf3856ad364e35_6.1.7601.22131_none_cc4f9f4c6ac92060.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_21c56233832b4b82f7822427f75ddb85_31bf3856ad364e35_6.1.7601.22131_none_a41d4c186ddb1942.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_26c707db359e5bcb0280069355db6f70_31bf3856ad364e35_6.1.7601.22131_none_2967b0814037f3c7.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_2b951515aa01eaf24854f443617babdd_31bf3856ad364e35_6.1.7601.22131_none_51d5818bfb7324c3.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_43ca204669f564a5d2e0046bb30d295c_31bf3856ad364e35_6.1.7601.22131_none_00767f4dcfe7a815.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_4eff429094b48b8f4707039116709dac_31bf3856ad364e35_6.1.7601.22131_none_31097e0321ae76c2.manifest

File version

Not applicable

File size

722

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_5400d0839227b76cf3f7e6bb7d076d65_31bf3856ad364e35_6.1.7601.22131_none_836743b8a3998243.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_5f56038261df09f1a08fb42893864380_31bf3856ad364e35_6.1.7601.22131_none_ef63bda618506647.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_5f91405a59c4f51eb50bbd1ab8c3a26f_31bf3856ad364e35_6.1.7601.22131_none_d89437d8d83e81f8.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_602f69b4966790f807937017a1d7ea24_31bf3856ad364e35_6.1.7601.22131_none_871904f42298ac3e.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_6a6deb06c295ea0da3a410dba603a584_31bf3856ad364e35_6.1.7601.22131_none_68dcbb085868f7d2.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_6dd3a9fef6b28b13808c3ea42f1daf57_31bf3856ad364e35_6.1.7601.22131_none_0bcdd62bda2fde7b.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_6fb1ca7c9034363d47e89bee7797d0b3_31bf3856ad364e35_6.1.7601.22131_none_68e4af43af876a0c.manifest

File version

Not applicable

File size

735

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_7f3dee272be8fa5ea584d4825ab13e9e_31bf3856ad364e35_6.1.7601.22131_none_1509afa78f0104cd.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_826a4049383e497a0e9782dde0314cda_31bf3856ad364e35_6.1.7601.22131_none_f32a20d6586d3fe9.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_84b32103d68b46ac5c88a0ca145638b9_31bf3856ad364e35_6.1.7601.22131_none_0d8977180fcf7e67.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_857a533990593070c04eb7bfe40c8486_31bf3856ad364e35_6.1.7601.22131_none_472637cc609f6a2e.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_8591ec493f283e1b98d057c929d2ffe4_31bf3856ad364e35_6.1.7601.22131_none_f6eccc74bd018df2.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_85ff204b5a0824161b0530781d0826d2_31bf3856ad364e35_6.1.7601.22131_none_bf64bfb176fd43ec.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_8edb2d4494b48dc432948823086a78ef_31bf3856ad364e35_6.1.7601.22131_none_1cd3a174da14adc8.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_9c919f8b21a616ca98c8f821d55121ea_31bf3856ad364e35_6.1.7601.22131_none_c3722953f74698ca.manifest

File version

Not applicable

File size

1,092

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_aa37cae2233d9a755663b6fddfe57011_31bf3856ad364e35_6.1.7601.22131_none_54df94b6939fb299.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_b2284924509a4c6237e2cc4f351f0e6c_31bf3856ad364e35_6.1.7601.22131_none_9fb0ccc1502f7cf8.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_bff2d74cf45dae618feadc764531bbb3_31bf3856ad364e35_6.1.7601.22131_none_34606317636b943d.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_c05dfa4bd6fc05f8b96f187eba8deabb_31bf3856ad364e35_6.1.7601.22131_none_84dea59b1ee76cc7.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_c8c7178b52770f857e50b2d6fa1fe7dc_31bf3856ad364e35_6.1.7601.22131_none_49f3754855cf69da.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_cd0fdf5611bed916a21ea67561a28d7a_31bf3856ad364e35_6.1.7601.22131_none_c445d961d76ca4a6.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_d1140e1d0354464f8f0f76fa16861f5e_31bf3856ad364e35_6.1.7601.22131_none_818814bb8026e005.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_dafef5f626ebbb68ae60d2eabad04f0f_31bf3856ad364e35_6.1.7601.22131_none_4cfcb27c72aa4450.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_e1349345d0649da1e6fadf6a442c9a9e_31bf3856ad364e35_6.1.7601.22131_none_e9393c1c6034e2ee.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_e2f7b7104f7a3e2e7fc858bea33153e9_31bf3856ad364e35_6.1.7601.22131_none_8f4ef582c69710c6.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_e84ce47a67ec4fc77acb4739aad71a5b_31bf3856ad364e35_6.1.7601.22131_none_40a5bd8fc561aceb.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_f3517c14c3f570ace194eb68f7378f07_31bf3856ad364e35_6.1.7601.22131_none_e707b39f6594fa85.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_f7f0265ac4c0dc1531a1e961387777e9_31bf3856ad364e35_6.1.7601.22131_none_475ba40bca0d79dd.manifest

File version

Not applicable

File size

730

Date (UTC)

12-Oct-2012

Time (UTC)

11:43

Platform

Not applicable

File name

X86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.22131_none_28dd807754b50600.manifest

File version

Not applicable

File size

8,960

Date (UTC)

10-Oct-2012

Time (UTC)

17:16

Platform

Not applicable

File name

X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.22131_none_5054934f988a5c8e.manifest

File version

Not applicable

File size

21,618

Date (UTC)

10-Oct-2012

Time (UTC)

17:18

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.22131_none_32664d773d1b030d.manifest

File version

Not applicable

File size

131,889

Date (UTC)

10-Oct-2012

Time (UTC)

17:19

Platform

Not applicable

File name

X86_microsoft-windows-t..tivexcore.resources_31bf3856ad364e35_6.1.7601.22131_en-us_7639f6cbfdf12016.manifest

File version

Not applicable

File size

5,643

Date (UTC)

10-Oct-2012

Time (UTC)

17:12

Platform

Not applicable


File name

Amd64_04ecc0a00956a058bb00e54af41b3bf7_31bf3856ad364e35_6.1.7601.22131_none_daa6d752dd56a859.manifest

File version

Not applicable

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