Windows Server 2008-based or Windows Vista Service Pack 1-based systems do not generate a dump file if the system partition is a mirrored volume

Symptoms

In Windows Server 2008-based or Windows Vista Service Pack 1 (SP1)-based systems, if the system partition is a mirrored volume, and a system-critical issue occurs, the following behavior occurs:

  • A blue screen is not displayed.

  • A memory dump file is not generated.

Additionally, the following event is logged in the System log:

Cause

This problem occurs because the Crashdmp.sys driver checks whether the volume of the system partition is supported when it is loaded. However, the Crashdmp.sys driver performs an incorrect check when the system partition is a mirrored volume. Therefore, the Crashdmp.sys driver identifies the mirrored volume as an unsupported volume.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on Windows Vista-based computers, you must have Windows Vista SP1 installed.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported 32-bit versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Crashdmp.sys

6.0.6001.22292

35,080

22-Oct-2008

03:42

x86

For all supported 64-bit versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Crashdmp.sys

6.0.6001.22292

38,152

22-Oct-2008

05:40

x64

For all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Crashdmp.sys

6.0.6001.22292

71,944

22-Oct-2008

05:29

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

951376 MS08-030: Vulnerability in Bluetooth stack could allow remote code execution

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista

File name

Package_1_for_kb958933~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,944

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_2_for_kb958933~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,782

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_3_for_kb958933~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,782

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_for_kb958933_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,367

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_for_kb958933_client~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_for_kb958933_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,421

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_for_kb958933_sc~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,422

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_for_kb958933_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,425

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_for_kb958933_server~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

X86_cc959392a0a60f0dc31577ca5aa0b836_31bf3856ad364e35_6.0.6001.22292_none_e8d38b51f5988920.manifest

File version

Not Applicable

File size

697

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

X86_microsoft-windows-crashdump_31bf3856ad364e35_6.0.6001.22292_none_a5b7adb8303acddb.manifest

File version

Not Applicable

File size

3,868

Date (UTC)

22-Oct-2008

Time (UTC)

04:14

Platform

Not Applicable

Additional files for all supported 64-bit versions of Windows Server 2008 and of Windows Vista


File name

Amd64_70a386510ba341fab9281facba88b4db_31bf3856ad364e35_6.0.6001.22292_none_e57601d9365cd2e7.manifest

File version

Not Applicable

File size

701

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Amd64_microsoft-windows-crashdump_31bf3856ad364e35_6.0.6001.22292_none_01d6493be8983f11.manifest

File version

Not Applicable

File size

4,127

Date (UTC)

22-Oct-2008

Time (UTC)

06:00

Platform

Not Applicable

File name

Package_1_for_kb958933~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,956

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_2_for_kb958933~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,792

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_3_for_kb958933~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,792

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_for_kb958933_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,375

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_for_kb958933_client~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,438

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_for_kb958933_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,429

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_for_kb958933_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_for_kb958933_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,433

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_for_kb958933_server~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,438

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

File name

Ia64_7054da08a55b9888a05f1d5004cb765d_31bf3856ad364e35_6.0.6001.22292_none_72c8a33d1c3542b3.manifest

File version

Not Applicable

File size

699

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Ia64_microsoft-windows-crashdump_31bf3856ad364e35_6.0.6001.22292_none_a5b951ae3038d6d7.manifest

File version

Not Applicable

File size

4,122

Date (UTC)

22-Oct-2008

Time (UTC)

06:40

Platform

Not Applicable

File name

Package_1_for_kb958933~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,787

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_2_for_kb958933~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,787

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_for_kb958933_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,425

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_for_kb958933_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,426

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_for_kb958933_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,429

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

File name

Package_for_kb958933_server~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,434

Date (UTC)

22-Oct-2008

Time (UTC)

16:49

Platform

Not Applicable

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