WMI service crashes randomly in Windows Server 2012 R2 or Windows Server 2012

This article describes an issue in which Windows Management Instrumentation (WMI) service crashes in Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, or Windows Server 2012. An update is available to fix this issue. Before you install this update, see the Prerequisites section.

Symptoms

When this issue occurs, you may experience the following problems:

  • Every functionality that uses the WMI interface would fail. For example, Virtual Machine Manager (VMM) uses the WMI interface to show the status of virtual machines (VMs) on a Hyper-V host. If the WMI service on that Hyper-V host crashes, VMM can't show the status of the VMs on that host.

  • All services that share the same service host process with the WMI service would also become unavailable. Therefore, you may experience other problems that are not related to WMI service itself.

How to get this update

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Update Catalog

To get the stand-alone package for this update, go to the Microsoft Update Catalog website.

Update detail information

Prerequisites

To install this update, you should first install April 2014, update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.

Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.17xxx

    Windows Server 2012

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

x64 Windows Server 2012

File name

File version

File size

Date

Time

Platform

Wmidcprv.dll

6.2.9200.21794

183,808

08-Mar-2016

15:40

x64

Wmiprvsd.dll

6.2.9200.21794

832,000

08-Mar-2016

15:40

x64

Wmiprvse.exe

6.2.9200.21794

479,232

08-Mar-2016

15:40

x64

Wmidcprv.dll

6.2.9200.21794

131,072

08-Mar-2016

16:04

x86

Wmiprvse.exe

6.2.9200.21794

374,784

08-Mar-2016

16:04

x86


Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.18 xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

x86 Windows 8.1

File name

File version

File size

Date

Time

Platform

Wmidcprv.dll

6.3.9600.18264

144,896

10-Mar-2016

16:41

x86

Wmiprvsd.dll

6.3.9600.18264

656,896

10-Mar-2016

16:41

x86

Wmiprvse.exe

6.3.9600.18264

419,328

10-Mar-2016

17:51

x86

Wmipicmp.dll

6.3.9600.18264

82,944

10-Mar-2016

16:41

x86

Wmipicmp.mof

Not applicable

20,346

21-Aug-2013

23:46

Not applicable

Wmiprov.dll

6.3.9600.18264

169,472

10-Mar-2016

16:41

x86

Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Wmidcprv.dll

6.3.9600.18264

143,360

10-Mar-2016

16:17

Not applicable

Wmiprvsd.dll

6.3.9600.18264

578,560

10-Mar-2016

16:17

Not applicable

Wmiprvse.exe

6.3.9600.18264

369,664

10-Mar-2016

17:08

Not applicable

Wmipicmp.dll

6.3.9600.18264

81,920

10-Mar-2016

16:18

Not applicable

Wmipicmp.mof

Not applicable

20,346

21-Aug-2013

23:38

Not applicable

Wmiprov.dll

6.3.9600.18264

161,792

10-Mar-2016

16:18

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Wmidcprv.dll

6.3.9600.18264

196,096

10-Mar-2016

16:53

x64

Wmiprvsd.dll

6.3.9600.18264

864,768

10-Mar-2016

16:54

x64

Wmiprvse.exe

6.3.9600.18264

513,536

10-Mar-2016

18:26

x64

Wmipicmp.dll

6.3.9600.18264

107,520

10-Mar-2016

16:54

x64

Wmipicmp.mof

Not applicable

20,346

22-Aug-2013

06:51

Not applicable

Wmiprov.dll

6.3.9600.18264

228,352

10-Mar-2016

16:54

x64

Wmidcprv.dll

6.3.9600.18264

144,896

10-Mar-2016

16:41

x86

Wmiprvse.exe

6.3.9600.18264

419,328

10-Mar-2016

17:51

x86


x64 Windows Server 2012

File property

Value

File name

Amd64_a365bf346d41279816be0ec009fbf999_31bf3856ad364e35_6.2.9200.21797_none_83887346a6d676ed.manifest

File version

Not applicable

File size

713

Date (UTC)

09-Mar-2016

Time (UTC)

17:43

Platform

Not applicable

File name

Amd64_c7732be134b939f64a620911f2178f9b_31bf3856ad364e35_6.2.9200.21797_none_4748d14522d35957.manifest

File version

Not applicable

File size

1,068

Date (UTC)

09-Mar-2016

Time (UTC)

17:43

Platform

Not applicable

File name

Amd64_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.2.9200.21797_none_69ae22972e4c5894.manifest

File version

Not applicable

File size

12,376

Date (UTC)

08-Mar-2016

Time (UTC)

17:47

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,438

Date (UTC)

09-Mar-2016

Time (UTC)

17:43

Platform

Not applicable

File name

Wow64_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.2.9200.21797_none_7402cce962ad1a8f.manifest

File version

Not applicable

File size

8,207

Date (UTC)

08-Mar-2016

Time (UTC)

16:20

Platform

Not applicable

x86 Windows 8.1

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,984

Date (UTC)

12-Mar-2016

Time (UTC)

09:39

Platform

Not applicable

File name

X86_a03cedec8bae7f40169fc8b1ae10650b_31bf3856ad364e35_6.3.9600.18265_none_d7b4d852fe1ec44c.manifest

File version

Not applicable

File size

709

Date (UTC)

12-Mar-2016

Time (UTC)

09:39

Platform

Not applicable

File name

X86_b605111e3b184bd811e4c121f2cf27f6_31bf3856ad364e35_6.3.9600.18265_none_313f769f87389ae4.manifest

File version

Not applicable

File size

705

Date (UTC)

12-Mar-2016

Time (UTC)

09:39

Platform

Not applicable

File name

X86_eda7b609c69b7e65becf9e49416a77b5_31bf3856ad364e35_6.3.9600.18265_none_b0f0188b47ea7458.manifest

File version

Not applicable

File size

704

Date (UTC)

12-Mar-2016

Time (UTC)

09:39

Platform

Not applicable

File name

X86_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.3.9600.18265_none_a518f3bea6edb695.manifest

File version

Not applicable

File size

12,374

Date (UTC)

11-Mar-2016

Time (UTC)

15:20

Platform

Not applicable

File name

X86_microsoft-windows-wmi-ping-provider_31bf3856ad364e35_6.3.9600.18265_none_e03c3477e9d047f2.manifest

File version

Not applicable

File size

4,469

Date (UTC)

11-Mar-2016

Time (UTC)

15:20

Platform

Not applicable

File name

X86_microsoft-windows-wmi-wdm-provider_31bf3856ad364e35_6.3.9600.18265_none_0ee901387d985e4e.manifest

File version

Not applicable

File size

5,578

Date (UTC)

11-Mar-2016

Time (UTC)

15:20

Platform

Not applicable

Windows RT 8.1

File property

Value

File name

Arm_a094f5892dc4fb960782d5bf241c336e_31bf3856ad364e35_6.3.9600.18265_none_08931ba955677c0a.manifest

File version

Not applicable

File size

705

Date (UTC)

12-Mar-2016

Time (UTC)

09:39

Platform

Not applicable

File name

Arm_ee1c3fa80367095e20af517aaa9dcecc_31bf3856ad364e35_6.3.9600.18265_none_b78f1a7e1a48fff6.manifest

File version

Not applicable

File size

704

Date (UTC)

12-Mar-2016

Time (UTC)

09:39

Platform

Not applicable

File name

Arm_f531dab11f20b9b03ab23538821409ea_31bf3856ad364e35_6.3.9600.18265_none_46ede3515085c769.manifest

File version

Not applicable

File size

709

Date (UTC)

12-Mar-2016

Time (UTC)

09:39

Platform

Not applicable

File name

Arm_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.3.9600.18265_none_a51b6616a6ead55b.manifest

File version

Not applicable

File size

12,374

Date (UTC)

11-Mar-2016

Time (UTC)

15:17

Platform

Not applicable

File name

Arm_microsoft-windows-wmi-ping-provider_31bf3856ad364e35_6.3.9600.18265_none_e03ea6cfe9cd66b8.manifest

File version

Not applicable

File size

4,469

Date (UTC)

11-Mar-2016

Time (UTC)

15:17

Platform

Not applicable

File name

Arm_microsoft-windows-wmi-wdm-provider_31bf3856ad364e35_6.3.9600.18265_none_0eeb73907d957d14.manifest

File version

Not applicable

File size

5,578

Date (UTC)

11-Mar-2016

Time (UTC)

15:17

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,984

Date (UTC)

12-Mar-2016

Time (UTC)

09:39

Platform

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File property

Value

File name

Amd64_43c48add6f625e135c7ee4624b96afe2_31bf3856ad364e35_6.3.9600.18265_none_db9f599821040efc.manifest

File version

Not applicable

File size

713

Date (UTC)

12-Mar-2016

Time (UTC)

09:39

Platform

Not applicable

File name

Amd64_9c1aaee3666797905db19af422e65145_31bf3856ad364e35_6.3.9600.18265_none_cd948a9579538b7f.manifest

File version

Not applicable

File size

713

Date (UTC)

12-Mar-2016

Time (UTC)

09:39

Platform

Not applicable

File name

Amd64_a2968f0b54111d8c3c408463c5719a64_31bf3856ad364e35_6.3.9600.18265_none_5937cc46f3c5879f.manifest

File version

Not applicable

File size

709

Date (UTC)

12-Mar-2016

Time (UTC)

09:39

Platform

Not applicable

File name

Amd64_c8a3981b3f2723f27cefe7e907eece06_31bf3856ad364e35_6.3.9600.18265_none_b720a8c48390563f.manifest

File version

Not applicable

File size

708

Date (UTC)

12-Mar-2016

Time (UTC)

09:39

Platform

Not applicable

File name

Amd64_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.3.9600.18265_none_01378f425f4b27cb.manifest

File version

Not applicable

File size

12,376

Date (UTC)

11-Mar-2016

Time (UTC)

15:33

Platform

Not applicable

File name

Amd64_microsoft-windows-wmi-ping-provider_31bf3856ad364e35_6.3.9600.18265_none_3c5acffba22db928.manifest

File version

Not applicable

File size

4,473

Date (UTC)

11-Mar-2016

Time (UTC)

15:33

Platform

Not applicable

File name

Amd64_microsoft-windows-wmi-wdm-provider_31bf3856ad364e35_6.3.9600.18265_none_6b079cbc35f5cf84.manifest

File version

Not applicable

File size

5,582

Date (UTC)

11-Mar-2016

Time (UTC)

15:33

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,895

Date (UTC)

12-Mar-2016

Time (UTC)

09:39

Platform

Not applicable

File name

Wow64_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.3.9600.18265_none_0b8c399493abe9c6.manifest

File version

Not applicable

File size

8,207

Date (UTC)

11-Mar-2016

Time (UTC)

15:20

Platform

Not applicable


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