Wmiprvse.exe freezes in Windows 7 or Windows Server 2008 R2

Symptoms

Windows Management Instrumentation (WMI) client applications (such as Citrix XenApp 6) freeze in Windows 7 Service Pack 1 (SP1) or in Windows Server 2008 R2 SP1.

Cause

This issue occurs because WMI client requests are blocked in the Wmiprvse.exe process. The Wmiprvse.exe process encounters a deadlock situation when the Netcfgx.dll file calls the registry APIs in the initialization routine.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may be prompted to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information noteImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760 1.22 xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are

    listed separately  in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Netcfgx.dll

6.1.7601.22586

403,968

31-Jan-2014

02:02

x86

Nci.dll

6.1.7601.22586

78,336

31-Jan-2014

02:02

x86

Nci.mof

Not applicable

1,259

10-Jun-2009

21:29

Not applicable

For all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Netcfgx.dll

6.1.7601.22586

517,632

31-Jan-2014

02:42

x64

Nci.dll

6.1.7601.22586

89,600

31-Jan-2014

02:42

x64

Nci.mof

Not applicable

1,259

10-Jun-2009

20:47

Not applicable

Netcfgx.dll

6.1.7601.22586

403,968

31-Jan-2014

02:02

x86

Nci.dll

6.1.7601.22586

78,336

31-Jan-2014

02:02

x86

Nci.mof

Not applicable

1,259

10-Jun-2009

21:29

Not applicable

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Netcfgx.dll

6.1.7601.22586

1,039,872

31-Jan-2014

01:48

IA-64

Nci.dll

6.1.7601.22586

182,784

31-Jan-2014

01:48

IA-64

Nci.mof

Not applicable

1,259

10-Jun-2009

20:52

Not applicable

Netcfgx.dll

6.1.7601.22586

403,968

31-Jan-2014

02:02

x86

Nci.dll

6.1.7601.22586

78,336

31-Jan-2014

02:02

x86

Nci.mof

Not applicable

1,259

10-Jun-2009

21:29

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

Update.mum

File version

Not applicable

File size

2,138

Date (UTC)

31-Jan-2014

Time (UTC)

06:23

Platform

Not applicable

File name

X86_394176dd7a11de4b92f5da710b49fc0c_31bf3856ad364e35_6.1.7601.22586_none_320aafbc1230a938.manifest

File version

Not applicable

File size

710

Date (UTC)

31-Jan-2014

Time (UTC)

06:23

Platform

Not applicable

File name

X86_de28448b0b709a780304681f7531922f_31bf3856ad364e35_6.1.7601.22586_none_94ecf6e430c83e49.manifest

File version

Not applicable

File size

702

Date (UTC)

31-Jan-2014

Time (UTC)

06:23

Platform

Not applicable

File name

X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22586_none_405c268c9d1e9222.manifest

File version

Not applicable

File size

10,585

Date (UTC)

31-Jan-2014

Time (UTC)

02:33

Platform

Not applicable

File name

X86_microsoft-windows-netcoinstaller_31bf3856ad364e35_6.1.7601.22586_none_f9698d3e74c99bed.manifest

File version

Not applicable

File size

4,959

Date (UTC)

31-Jan-2014

Time (UTC)

02:35

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File property

Value

File name

Amd64_66a1769e55258e9b20e9372afeca55e3_31bf3856ad364e35_6.1.7601.22586_none_bd835359527ef245.manifest

File version

Not applicable

File size

1,052

Date (UTC)

31-Jan-2014

Time (UTC)

06:23

Platform

Not applicable

File name

Amd64_7b5417f56c1406e8a340618ecb73ac19_31bf3856ad364e35_6.1.7601.22586_none_db6f47b259ca6552.manifest

File version

Not applicable

File size

706

Date (UTC)

31-Jan-2014

Time (UTC)

06:23

Platform

Not applicable

File name

Amd64_9ca296f48fdfde32c75bf56f2c8cb03b_31bf3856ad364e35_6.1.7601.22586_none_12faa36509c2650c.manifest

File version

Not applicable

File size

1,068

Date (UTC)

31-Jan-2014

Time (UTC)

06:23

Platform

Not applicable

File name

Amd64_f3397e6abd9c08b98b2a39fe3a4f55a0_31bf3856ad364e35_6.1.7601.22586_none_fd3c332f34f0fd21.manifest

File version

Not applicable

File size

714

Date (UTC)

31-Jan-2014

Time (UTC)

06:23

Platform

Not applicable

File name

Amd64_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22586_none_9c7ac210557c0358.manifest

File version

Not applicable

File size

10,591

Date (UTC)

31-Jan-2014

Time (UTC)

03:11

Platform

Not applicable

File name

Amd64_microsoft-windows-netcoinstaller_31bf3856ad364e35_6.1.7601.22586_none_558828c22d270d23.manifest

File version

Not applicable

File size

4,963

Date (UTC)

31-Jan-2014

Time (UTC)

03:13

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,352

Date (UTC)

31-Jan-2014

Time (UTC)

06:23

Platform

Not applicable

File name

X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22586_none_405c268c9d1e9222.manifest

File version

Not applicable

File size

10,585

Date (UTC)

31-Jan-2014

Time (UTC)

02:33

Platform

Not applicable

File name

X86_microsoft-windows-netcoinstaller_31bf3856ad364e35_6.1.7601.22586_none_f9698d3e74c99bed.manifest

File version

Not applicable

File size

4,959

Date (UTC)

31-Jan-2014

Time (UTC)

02:35

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_23c6a605c72f4776767e4741fe7a3b16_31bf3856ad364e35_6.1.7601.22586_none_dfcab3a7a927b401.manifest

File version

Not applicable

File size

1,050

Date (UTC)

31-Jan-2014

Time (UTC)

06:23

Platform

Not applicable

File name

Ia64_5eb607aa7b0ec3e8dee47cd817cf6de0_31bf3856ad364e35_6.1.7601.22586_none_818c9ba70e38e141.manifest

File version

Not applicable

File size

1,066

Date (UTC)

31-Jan-2014

Time (UTC)

06:23

Platform

Not applicable

File name

Ia64_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22586_none_405dca829d1c9b1e.manifest

File version

Not applicable

File size

10,588

Date (UTC)

31-Jan-2014

Time (UTC)

02:19

Platform

Not applicable

File name

Ia64_microsoft-windows-netcoinstaller_31bf3856ad364e35_6.1.7601.22586_none_f96b313474c7a4e9.manifest

File version

Not applicable

File size

4,961

Date (UTC)

31-Jan-2014

Time (UTC)

02:19

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,447

Date (UTC)

31-Jan-2014

Time (UTC)

06:23

Platform

Not applicable

File name

X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22586_none_405c268c9d1e9222.manifest

File version

Not applicable

File size

10,585

Date (UTC)

31-Jan-2014

Time (UTC)

02:33

Platform

Not applicable

File name

X86_microsoft-windows-netcoinstaller_31bf3856ad364e35_6.1.7601.22586_none_f9698d3e74c99bed.manifest

File version

Not applicable

File size

4,959

Date (UTC)

31-Jan-2014

Time (UTC)

02:35

Platform

Not applicable



The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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