Last Updated: April 10, 2025
ISSUE
Microsoft Word, Microsoft Excel, and Microsoft Outlook might stop responding after you install the KB5002700 security update for Office 2016.
STATUS: FIXED
This issue is resolved by installing the April 10, 2025, update for Office 2016 (KB5002623).
Important: To restore the full Office 2016 suite to a working state, you must have both updates KB 5002700 and KB 5002623 installed.
For more information about the update, including how to install it, please see the article, April 10, 2025, update for Office 2016 (KB5002623).
More Resources
Ask the experts
Connect with experts, discuss the latest Excel news, updates, and best practices, and read our blog.
Get help in the community
Ask a question and find solutions from Support Agents, MVPs, Engineers, and other Excel users.
Suggest a new feature
We love reading your suggestions and feedback! Share your thoughts. We're listening.
