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This article describes an issue that occurs when you use an incorrect username to log on to Windows Server 2012 R2. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

Symptoms

When this issue occurs, an error page appears. This issue occurs only when the Active Directory Federation Services (AD FS) extranet lockout feature is enabled on a Windows Server 2012 R2-based AD FS server.

Note The error page is not expected.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must have update 2919355 installed in Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows Server 2012 R2

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Microsoft.identityserver.diagnostics.dll

6.3.9600.17627

151,552

08-Jan-2015

00:44

x86

Microsoft.identityserver.proxyservice.exe

6.3.9600.17627

73,216

08-Jan-2015

00:44

x86

Microsoft.identityserver.proxyservice.exe.config

Not applicable

1,067

15-Mar-2014

00:10

Not applicable

Microsoft.identityserver.service.dll

6.3.9600.17627

695,296

08-Jan-2015

00:44

x86

Microsoft.identityserver.webhost.dll

6.3.9600.17627

175,104

08-Jan-2015

00:44

x86

Microsoft.identityserver.web.dll

6.3.9600.17627

814,080

08-Jan-2015

00:44

x86

Microsoft.identityserver.dll

6.3.9600.17627

653,312

08-Jan-2015

00:44

x86

Additional file information

Additional file information for Windows Server 2012 R2

Additional files for all supported x64-based versions of Windows Server 2012 R2

File property

Value

File name

Amd64_322ce45c8498546d375eaefa5d78d7a4_31bf3856ad364e35_6.3.9600.17628_none_2467936925e32673.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_41cd5940d89cdaa0db8de91e7e883e99_31bf3856ad364e35_6.3.9600.17628_none_fcdd0b0ef40e9305.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_4aadc901f1c7f053deb830d328d6b193_31bf3856ad364e35_6.3.9600.17628_none_b8d7c8900e185251.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_54cb34435584d7361a6227b2c99a4c90_31bf3856ad364e35_6.3.9600.17628_none_425ce7e49323ea80.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_646952815c11431f5ac193e5fe18da52_31bf3856ad364e35_6.3.9600.17628_none_0d1a73ae184d825a.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_74a5fcc2662403d3e431d549b58940b2_31bf3856ad364e35_6.3.9600.17628_none_2d21d67afe60d05f.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_74ffe10c7d7ba1723b4dd2edfa26af1c_31bf3856ad364e35_6.3.9600.17628_none_661e7f5b9e6d58b6.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_762dd64fb8f603bc61a82553f7e0c19d_31bf3856ad364e35_6.3.9600.17628_none_ed03b2119bea3758.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_78c34768f26276a559495230cce76d1e_31bf3856ad364e35_6.3.9600.17628_none_d612df09b12202ab.manifest

File version

Not applicable

File size

718

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_7dfc50032cf374024276b0b7d32a0e17_31bf3856ad364e35_6.3.9600.17628_none_9f4a89bfe102309b.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_849c27083b477645112bf6eacb1bb488_31bf3856ad364e35_6.3.9600.17628_none_b252816d976a5e76.manifest

File version

Not applicable

File size

2,085

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_85d03e66017d8943c5b4460c9a72c651_31bf3856ad364e35_6.3.9600.17628_none_3c7363b63e08faab.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_9d2dde144956b02dfcf92dfb95d51d10_31bf3856ad364e35_6.3.9600.17628_none_12467bb2dc34349f.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_a67fb1637acc756165b22b1ba6a6f3bc_31bf3856ad364e35_6.3.9600.17628_none_f1bf1695300407b8.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_b0aeb1f453407b33b613fe436b481f10_31bf3856ad364e35_6.3.9600.17628_none_d3bd32e466608c9b.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_c2da7cacfadedbf86332ae05bbb92335_31bf3856ad364e35_6.3.9600.17628_none_12ad2c74d4682aba.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_c7cc53340cb85150551fdacb096548c7_31bf3856ad364e35_6.3.9600.17628_none_5bc4861a6633f7bb.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_cb8ea4e8cb808f2dcae2337bf5e55897_31bf3856ad364e35_6.3.9600.17628_none_21d785a756843758.manifest

File version

Not applicable

File size

710

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_cba7b9cd11ffc3a41c8bc43717207464_31bf3856ad364e35_6.3.9600.17628_none_f7446cf5aef20649.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_d44c4ef0ec9fc412bf1bfa6c4c2bb89a_31bf3856ad364e35_6.3.9600.17628_none_9c1abdd24b8ad9c0.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_e087e36331a545360a88a5d4c8b31374_31bf3856ad364e35_6.3.9600.17628_none_79fc75dc2dfbb4f2.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_f0d0558e6e66047a371545eb79169766_31bf3856ad364e35_6.3.9600.17628_none_ce407c5820a26fce.manifest

File version

Not applicable

File size

722

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_f208fbabeeaee9bbf3eae1f929c77c2d_31bf3856ad364e35_6.3.9600.17628_none_f335eb1dbe97d3dd.manifest

File version

Not applicable

File size

714

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Amd64_microsoft-windows-i..yserver-eventtraces_31bf3856ad364e35_6.3.9600.17628_none_30778fb946b596a8.manifest

File version

Not applicable

File size

113,669

Date (UTC)

08-Jan-2015

Time (UTC)

00:55

Platform

Not applicable

File name

Amd64_microsoft.identityserver.nativeresources_31bf3856ad364e35_6.3.9600.17628_none_932884fd61390fa0.manifest

File version

Not applicable

File size

4,000

Date (UTC)

08-Jan-2015

Time (UTC)

12:06

Platform

Not applicable

File name

Msil_microsoft.identityserver.diagnostics_31bf3856ad364e35_6.3.9600.17628_none_0c3c3b4238ca17d3.manifest

File version

Not applicable

File size

3,347

Date (UTC)

08-Jan-2015

Time (UTC)

00:55

Platform

Not applicable

File name

Msil_microsoft.identityserver.proxyservice_31bf3856ad364e35_6.3.9600.17628_none_47252a1be9073046.manifest

File version

Not applicable

File size

4,764

Date (UTC)

08-Jan-2015

Time (UTC)

00:55

Platform

Not applicable

File name

Msil_microsoft.identityserver.service_31bf3856ad364e35_6.3.9600.17628_none_5d405798fff18f64.manifest

File version

Not applicable

File size

3,331

Date (UTC)

08-Jan-2015

Time (UTC)

00:55

Platform

Not applicable

File name

Msil_microsoft.identityserver.webhost_31bf3856ad364e35_6.3.9600.17628_none_795dc9c3e15da4d3.manifest

File version

Not applicable

File size

3,331

Date (UTC)

08-Jan-2015

Time (UTC)

00:55

Platform

Not applicable

File name

Msil_microsoft.identityserver.web_31bf3856ad364e35_6.3.9600.17628_none_0d32a65cfbea9ea9.manifest

File version

Not applicable

File size

3,315

Date (UTC)

08-Jan-2015

Time (UTC)

00:55

Platform

Not applicable

File name

Msil_microsoft.identityserver_31bf3856ad364e35_6.3.9600.17628_none_26ff2a4076368fb1.manifest

File version

Not applicable

File size

3,299

Date (UTC)

08-Jan-2015

Time (UTC)

00:55

Platform

Not applicable



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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