You cannot log on to a domain that uses a disjoint namespace in Windows 7 SP1 or in Windows Server 2008 R2 SP1

Symptoms

Consider the follow scenario:

  • You configure a disjoint namespace in a domain.

  • You configure a primary Domain Name System (DNS) suffix by using the disjoint namespace.

  • You use the netdom join command to connect a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1 to the domain.

In this scenario, you cannot use your domain account to log on to the domain.

Cause

This issue occurs because the attribute of the dnsHostName value is not set correctly during the client deployment in the disjoint namespace environment.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1).For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Netjoin.dll

6.1.7601.21885

161,792

27-Dec-2011

01:02

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Netjoin.dll

6.1.7601.21885

188,928

27-Dec-2011

02:01

x64

Netjoin.dll

6.1.7601.21885

161,792

27-Dec-2011

01:02

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Netjoin.dll

6.1.7601.21885

314,880

27-Dec-2011

00:58

IA-64

Netjoin.dll

6.1.7601.21885

161,792

27-Dec-2011

01:02

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the primary DNS suffix, visit the following Microsoft website:

General information about the primary DNS suffixFor more information about the disjoint namespace, visit the following Microsoft website:

General information about the disjoint namespaceFor more information about the netdom join command, visit the following Microsoft website:

General information about the netdom join commandFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_2ac73277ab2db12872cc2765d1f1a4c7_31bf3856ad364e35_6.1.7601.21885_none_8886c05c38775df2.manifest

File version

Not Applicable

File size

695

Date (UTC)

27-Dec-2011

Time (UTC)

22:42

Platform

Not Applicable

File name

X86_microsoft-windows-netjoin_31bf3856ad364e35_6.1.7601.21885_none_59a07aa8e45ea5fa.manifest

File version

Not Applicable

File size

2,212

Date (UTC)

27-Dec-2011

Time (UTC)

01:33

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_03a2e3435d834bed941e66dc72117b7d_31bf3856ad364e35_6.1.7601.21885_none_01b65170c0cfedab.manifest

File version

Not Applicable

File size

1,038

Date (UTC)

27-Dec-2011

Time (UTC)

22:42

Platform

Not Applicable

File name

Amd64_2ac73277ab2db12872cc2765d1f1a4c7_31bf3856ad364e35_6.1.7601.21885_none_e4a55bdff0d4cf28.manifest

File version

Not Applicable

File size

697

Date (UTC)

27-Dec-2011

Time (UTC)

22:42

Platform

Not Applicable

File name

Amd64_5dcbf40e338a9086c3a67772c37f30a1_31bf3856ad364e35_6.1.7601.21885_none_1dcda95cb145aed7.manifest

File version

Not Applicable

File size

699

Date (UTC)

27-Dec-2011

Time (UTC)

22:42

Platform

Not Applicable

File name

Amd64_microsoft-windows-netjoin_31bf3856ad364e35_6.1.7601.21885_none_b5bf162c9cbc1730.manifest

File version

Not Applicable

File size

2,214

Date (UTC)

27-Dec-2011

Time (UTC)

02:33

Platform

Not Applicable

File name

X86_microsoft-windows-netjoin_31bf3856ad364e35_6.1.7601.21885_none_59a07aa8e45ea5fa.manifest

File version

Not Applicable

File size

2,212

Date (UTC)

27-Dec-2011

Time (UTC)

01:33

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_3cd563629fdf768c3a1726cd501f6285_31bf3856ad364e35_6.1.7601.21885_none_7da9c243543090d5.manifest

File version

Not Applicable

File size

1,036

Date (UTC)

27-Dec-2011

Time (UTC)

22:42

Platform

Not Applicable

File name

Ia64_microsoft-windows-netjoin_31bf3856ad364e35_6.1.7601.21885_none_59a21e9ee45caef6.manifest

File version

Not Applicable

File size

2,213

Date (UTC)

27-Dec-2011

Time (UTC)

02:28

Platform

Not Applicable

File name

X86_microsoft-windows-netjoin_31bf3856ad364e35_6.1.7601.21885_none_59a07aa8e45ea5fa.manifest

File version

Not Applicable

File size

2,212

Date (UTC)

27-Dec-2011

Time (UTC)

01:33

Platform

Not Applicable

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