Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 8.1, Windows Server 2012 R2, or Windows 8.

  • You set up a Programmable Logic Controller (PLC) device on the computer.

  • You disconnect the device, and then you reconnect it.


In this scenario, you can no longer make a Point-to-Point Protocol (PPP) connection.

Resolution

Important Do not install a language pack after you install this update. If you do, the language-specific changes in the update will not be applied, and you will have to reinstall the update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as an Optional update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.


Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows Server 2012 R2

Download Download the package now.

Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Method 3: Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites to apply this hotfix in Windows 8.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notesImportant Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

    6.3.960 0.16xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Rastapi.dll

6.3.9600.17717

207,872

02-Mar-2015

01:21

x86

Unimdmat.dll

6.3.9600.17415

61,952

29-Oct-2014

01:58

x86

Rootmdm.sys

6.3.9600.17415

8,192

29-Oct-2014

02:03

x86

Uniplat.dll

6.3.9600.17415

17,408

29-Oct-2014

01:51

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Rastapi.dll

6.3.9600.17717

222,208

02-Mar-2015

01:43

x64

Unimdmat.dll

6.3.9600.17415

75,264

29-Oct-2014

02:42

x64

Rootmdm.sys

6.3.9600.17415

11,776

29-Oct-2014

02:48

x64

Uniplat.dll

6.3.9600.17415

22,016

29-Oct-2014

02:34

x64

Uniplat.dll

6.3.9600.17415

17,408

29-Oct-2014

01:51

x86

Rastapi.dll

6.3.9600.17717

207,872

02-Mar-2015

01:21

x86

Unimdmat.dll

6.3.9600.17415

61,952

29-Oct-2014

01:58

x86

For all supported Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Rastapi.dll

6.3.9600.17717

172,032

02-Mar-2015

01:04

Not applicable

Unimdmat.dll

6.3.9600.16384

55,296

22-Aug-2013

03:09

Not applicable

Rootmdm.sys

6.3.9600.16384

10,752

22-Aug-2013

03:14

Not applicable

Uniplat.dll

6.3.9600.16384

17,408

22-Aug-2013

03:04

Not applicable

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_24ac6686d3efff6798b06f604c1a12f7_31bf3856ad364e35_6.3.9600.17718_none_b3c1c4022a9a6dee.manifest

File version

Not applicable

File size

701

Date (UTC)

03-Mar-2015

Time (UTC)

21:11

Platform

Not applicable

File name

X86_7982ee148a9dc6fbe79f0bcb18e1e7f3_31bf3856ad364e35_6.3.9600.17718_none_5c2d078f4550aaa3.manifest

File version

Not applicable

File size

708

Date (UTC)

03-Mar-2015

Time (UTC)

21:11

Platform

Not applicable

File name

X86_803277f4038a3aea94dd5d0e95fd1e52_31bf3856ad364e35_6.3.9600.17718_none_fe18ccb7cb49a538.manifest

File version

Not applicable

File size

695

Date (UTC)

03-Mar-2015

Time (UTC)

21:11

Platform

Not applicable

File name

X86_microsoft-windows-rastapi_31bf3856ad364e35_6.3.9600.17718_none_a3d3904c953a4684.manifest

File version

Not applicable

File size

2,234

Date (UTC)

03-Mar-2015

Time (UTC)

00:30

Platform

Not applicable

File name

X86_microsoft-windows-unimodem-core-atmini_31bf3856ad364e35_6.3.9600.17718_none_1f1e16bd668cad3d.manifest

File version

Not applicable

File size

2,909

Date (UTC)

03-Mar-2015

Time (UTC)

21:15

Platform

Not applicable

File name

X86_microsoft-windows-unimodem-core_31bf3856ad364e35_6.3.9600.17718_none_298798beefeb34aa.manifest

File version

Not applicable

File size

3,145

Date (UTC)

03-Mar-2015

Time (UTC)

21:15

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_2f77534f48bc449c7f0c5c0f28b78768_31bf3856ad364e35_6.3.9600.17718_none_c286dbd72c6d8a82.manifest

File version

Not applicable

File size

705

Date (UTC)

03-Mar-2015

Time (UTC)

21:11

Platform

Not applicable

File name

Amd64_7982ee148a9dc6fbe79f0bcb18e1e7f3_31bf3856ad364e35_6.3.9600.17718_none_b84ba312fdae1bd9.manifest

File version

Not applicable

File size

710

Date (UTC)

03-Mar-2015

Time (UTC)

21:11

Platform

Not applicable

File name

Amd64_803277f4038a3aea94dd5d0e95fd1e52_31bf3856ad364e35_6.3.9600.17718_none_5a37683b83a7166e.manifest

File version

Not applicable

File size

697

Date (UTC)

03-Mar-2015

Time (UTC)

21:11

Platform

Not applicable

File name

Amd64_a3971ecc411cd5f8e132df6d6a3ecfda_31bf3856ad364e35_6.3.9600.17718_none_9035c64eea6d7819.manifest

File version

Not applicable

File size

712

Date (UTC)

03-Mar-2015

Time (UTC)

21:11

Platform

Not applicable

File name

Amd64_a48c195f643487a3efaf71b39aff8b93_31bf3856ad364e35_6.3.9600.17718_none_4743099942de09bf.manifest

File version

Not applicable

File size

705

Date (UTC)

03-Mar-2015

Time (UTC)

21:11

Platform

Not applicable

File name

Amd64_e83c953408ff2fa63f521815a2692023_31bf3856ad364e35_6.3.9600.17718_none_1e29cfebb0d22032.manifest

File version

Not applicable

File size

699

Date (UTC)

03-Mar-2015

Time (UTC)

21:11

Platform

Not applicable

File name

Amd64_microsoft-windows-rastapi_31bf3856ad364e35_6.3.9600.17718_none_fff22bd04d97b7ba.manifest

File version

Not applicable

File size

2,236

Date (UTC)

03-Mar-2015

Time (UTC)

01:14

Platform

Not applicable

File name

Amd64_microsoft-windows-unimodem-core-atmini_31bf3856ad364e35_6.3.9600.17718_none_7b3cb2411eea1e73.manifest

File version

Not applicable

File size

2,913

Date (UTC)

03-Mar-2015

Time (UTC)

21:19

Platform

Not applicable

File name

Amd64_microsoft-windows-unimodem-core_31bf3856ad364e35_6.3.9600.17718_none_85a63442a848a5e0.manifest

File version

Not applicable

File size

3,147

Date (UTC)

03-Mar-2015

Time (UTC)

21:19

Platform

Not applicable

File name

Wow64_microsoft-windows-unimodem-core_31bf3856ad364e35_6.3.9600.17718_none_8ffade94dca967db.manifest

File version

Not applicable

File size

2,384

Date (UTC)

03-Mar-2015

Time (UTC)

21:19

Platform

Not applicable

File name

X86_microsoft-windows-rastapi_31bf3856ad364e35_6.3.9600.17718_none_a3d3904c953a4684.manifest

File version

Not applicable

File size

2,234

Date (UTC)

03-Mar-2015

Time (UTC)

00:30

Platform

Not applicable

File name

X86_microsoft-windows-unimodem-core-atmini_31bf3856ad364e35_6.3.9600.17718_none_1f1e16bd668cad3d.manifest

File version

Not applicable

File size

2,909

Date (UTC)

03-Mar-2015

Time (UTC)

21:19

Platform

Not applicable


Additional files for all supported Windows RT 8.1

File property

Value

File name

Arm_2db52958c4bc3ae3333e675e5e89e842_31bf3856ad364e35_6.3.9600.17718_none_07a3a3df04c1abf7.manifest

File version

Not applicable

File size

695

Date (UTC)

03-Mar-2015

Time (UTC)

21:11

Platform

Not applicable

File name

Arm_b25ed41af75f033fb0b7eef909063d31_31bf3856ad364e35_6.3.9600.17718_none_2fa7ebe3910f5f6d.manifest

File version

Not applicable

File size

708

Date (UTC)

03-Mar-2015

Time (UTC)

21:11

Platform

Not applicable

File name

Arm_c5f836fb1345961ed0a297ec610b82a4_31bf3856ad364e35_6.3.9600.17718_none_d4eec4a5f66abd91.manifest

File version

Not applicable

File size

701

Date (UTC)

03-Mar-2015

Time (UTC)

21:11

Platform

Not applicable

File name

Arm_microsoft-windows-rastapi_31bf3856ad364e35_6.3.9600.17718_none_a3d602a49537654a.manifest

File version

Not applicable

File size

2,234

Date (UTC)

03-Mar-2015

Time (UTC)

00:17

Platform

Not applicable

File name

Arm_microsoft-windows-unimodem-core-atmini_31bf3856ad364e35_6.3.9600.17718_none_1f2089156689cc03.manifest

File version

Not applicable

File size

2,909

Date (UTC)

03-Mar-2015

Time (UTC)

21:11

Platform

Not applicable

File name

Arm_microsoft-windows-unimodem-core_31bf3856ad364e35_6.3.9600.17718_none_298a0b16efe85370.manifest

File version

Not applicable

File size

3,145

Date (UTC)

03-Mar-2015

Time (UTC)

21:11

Platform

Not applicable


Windows 8 file information and notesImportant Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.17xxx

    Windows 8

    RTM

    GDR

    6.2.920 0.21xxx

    Windows 8

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Rastapi.dll

6.2.9200.17343

194,560

13-Apr-2015

04:05

x86

Rastapi.dll

6.2.9200.21456

194,560

12-Apr-2015

22:34

x86

Unimdmat.dll

6.2.9200.17343

59,392

13-Apr-2015

04:06

x86

Unimdmat.dll

6.2.9200.21456

59,392

12-Apr-2015

22:34

x86

Rootmdm.sys

6.2.9200.16384

8,192

26-Jul-2012

02:38

x86

Uniplat.dll

6.2.9200.17343

16,384

13-Apr-2015

04:06

x86

Rootmdm.sys

6.2.9200.16384

8,192

26-Jul-2012

02:38

x86

Uniplat.dll

6.2.9200.21456

16,384

12-Apr-2015

22:34

x86

For all supported x64-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Rastapi.dll

6.2.9200.17343

196,096

13-Apr-2015

05:31

x64

Rastapi.dll

6.2.9200.21443

196,096

12-Apr-2015

22:30

x64

Unimdmat.dll

6.2.9200.17343

72,704

13-Apr-2015

05:32

x64

Unimdmat.dll

6.2.9200.21443

72,704

12-Apr-2015

22:30

x64

Rootmdm.sys

6.2.9200.16384

11,776

26-Jul-2012

02:30

x64

Uniplat.dll

6.2.9200.17343

20,480

13-Apr-2015

05:32

x64

Rootmdm.sys

6.2.9200.16384

11,776

26-Jul-2012

02:30

x64

Uniplat.dll

6.2.9200.21443

20,480

12-Apr-2015

22:30

x64

Uniplat.dll

6.2.9200.17343

16,384

13-Apr-2015

04:06

x86

Uniplat.dll

6.2.9200.21456

16,384

12-Apr-2015

22:34

x86

Rastapi.dll

6.2.9200.17343

194,560

13-Apr-2015

04:05

x86

Rastapi.dll

6.2.9200.21456

194,560

12-Apr-2015

22:34

x86

Unimdmat.dll

6.2.9200.17343

59,392

13-Apr-2015

04:06

x86

Unimdmat.dll

6.2.9200.21456

59,392

12-Apr-2015

22:34

x86

Additional file information for Windows 8

Additional files for all supported x86-based versions of Windows 8

File name

Package_1_for_kb3045634_bf~31bf3856ad364e35~x86~~6.2.1.0.mum

File version

Not Applicable

File size

1,765

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

Package_1_for_kb3045634~31bf3856ad364e35~x86~~6.2.1.0.mum

File version

Not Applicable

File size

2,467

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

Package_2_for_kb3045634_bf~31bf3856ad364e35~x86~~6.2.1.0.mum

File version

Not Applicable

File size

3,052

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

Package_2_for_kb3045634~31bf3856ad364e35~x86~~6.2.1.0.mum

File version

Not Applicable

File size

5,163

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

Package_3_for_kb3045634_bf~31bf3856ad364e35~x86~~6.2.1.0.mum

File version

Not Applicable

File size

1,761

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

Package_3_for_kb3045634~31bf3856ad364e35~x86~~6.2.1.0.mum

File version

Not Applicable

File size

2,464

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

Package_4_for_kb3045634_bf~31bf3856ad364e35~x86~~6.2.1.0.mum

File version

Not Applicable

File size

2,414

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

Package_4_for_kb3045634~31bf3856ad364e35~x86~~6.2.1.0.mum

File version

Not Applicable

File size

3,834

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

Package_for_kb3045634_rtm_bf~31bf3856ad364e35~x86~~6.2.1.0.mum

File version

Not Applicable

File size

2,818

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

Package_for_kb3045634_rtm~31bf3856ad364e35~x86~~6.2.1.0.mum

File version

Not Applicable

File size

2,887

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

Update-bf.mum

File version

Not Applicable

File size

2,157

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

X86_02f65306540082878308eec150c3d0c9_31bf3856ad364e35_6.2.9200.21457_none_042bfe8cba1f262f.manifest

File version

Not Applicable

File size

701

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

X86_68408d0df1426237590d2dbe17a7bf7a_31bf3856ad364e35_6.2.9200.21457_none_9be557eec4ece3d9.manifest

File version

Not Applicable

File size

708

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

X86_844f49c50dd979049d502788cabd14f8_31bf3856ad364e35_6.2.9200.17343_none_8cb56436b80779dc.manifest

File version

Not Applicable

File size

695

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

X86_99bad2124a87a27c00a8c3f51822191a_31bf3856ad364e35_6.2.9200.21457_none_d714c90a3ff57d3b.manifest

File version

Not Applicable

File size

695

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

X86_a3646468884e9308ebba01697824b757_31bf3856ad364e35_6.2.9200.17343_none_8ff5286e1ece58e7.manifest

File version

Not Applicable

File size

701

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

X86_dc215d3b2e09ca99948eab991a0fd06e_31bf3856ad364e35_6.2.9200.17343_none_930caf1ec13cb1b2.manifest

File version

Not Applicable

File size

708

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

X86_microsoft-windows-rastapi_31bf3856ad364e35_6.2.9200.17343_none_0bb95ed84b24568b.manifest

File version

Not Applicable

File size

2,234

Date (UTC)

13-Apr-2015

Time (UTC)

04:50

File name

X86_microsoft-windows-rastapi_31bf3856ad364e35_6.2.9200.21457_none_0c3c2cdf644677a2.manifest

File version

Not Applicable

File size

2,234

Date (UTC)

12-Apr-2015

Time (UTC)

23:24

File name

X86_microsoft-windows-unimodem-core-atmini_31bf3856ad364e35_6.2.9200.17343_none_8703e5491c76bd44.manifest

File version

Not Applicable

File size

2,906

Date (UTC)

13-Apr-2015

Time (UTC)

04:50

File name

X86_microsoft-windows-unimodem-core-atmini_31bf3856ad364e35_6.2.9200.21457_none_8786b3503598de5b.manifest

File version

Not Applicable

File size

2,906

Date (UTC)

12-Apr-2015

Time (UTC)

23:25

File name

X86_microsoft-windows-unimodem-core_31bf3856ad364e35_6.2.9200.17343_none_916d674aa5d544b1.manifest

File version

Not Applicable

File size

3,145

Date (UTC)

13-Apr-2015

Time (UTC)

11:19

File name

X86_microsoft-windows-unimodem-core_31bf3856ad364e35_6.2.9200.21457_none_91f03551bef765c8.manifest

File version

Not Applicable

File size

3,145

Date (UTC)

13-Apr-2015

Time (UTC)

11:19

Additional files for all supported x64-based versions of Windows 8

File name

Amd64_26681aa3347d7bf294d007c0e47bb5ce_31bf3856ad364e35_6.2.9200.17343_none_b99f5bd46bbccdc5.manifest

File version

Not Applicable

File size

699

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

Amd64_28ba703b6ef7c140a31ae5841125e784_31bf3856ad364e35_6.2.9200.17343_none_70600af8ee48836a.manifest

File version

Not Applicable

File size

1,052

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

Amd64_43ad5d93357a76fe128b9d154c383279_31bf3856ad364e35_6.2.9200.21457_none_420872dde1128049.manifest

File version

Not Applicable

File size

1,038

Date (UTC)

13-Apr-2015

Time (UTC)

11:14

File name

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

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