You cannot open a shared file that is hosted on a computer that is running Windows Server 2008, Windows Server 2008 R2, Windows 7 or Windows Vista

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Symptoms

Consider the following scenario:

  • You have a computer that is running one of the following operating systems:

    • Windows Vista

    • Windows Server 2008

    • Windows 7

    • Windows Server 2008 R2

  • You share some files on the computer.

  • The computer is under a heavy load situation.

  • You open a shared file, and you make some changes from a remote computer.

  • You close the shared file, and then you try to open it again.

  • The SMB server may not respond to client requests

In this scenario, you receive an "access denied" error.

Sporadically you may experience the following failure on a cluster.
Isalive Check of the Cluster File Server is failing with error in cluster log file: 

Failed in NetShareGetInfo(ResourceName, ShareName), status 53. Tolerating... 

Additionally, you may receive the following events logged in System Event log.


Log Name: System
Source: Microsoft-Windows-FailoverClustering
Event ID: 1587
Task Category: File Server Resource
Level: Error
User: SYSTEM
Description: Cluster file server resource 'ResourceName' failed a health check. This was because some of its shared folders were inaccessible. Verify that the folders are accessible from clients. Additionally, confirm the state of the Server service on this cluster node using Server Manager and look for other events related to the Server service on this cluster node.


Cause

This problem occurs because the server service leaks a handle to the shared file. The server service does not clean up resources correctly in some specific error conditions such as an out of memory error condition. Therefore, a file handle is leaked if the resource that is not cleaned owns the file handle.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 1 (SP1)

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008

  • Windows Server 2008 Service Pack 2 (SP2)

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Srv2.sys

6.0.6002.22465

145,408

11-Aug-2010

14:16

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Srv2.sys

6.0.6002.22465

175,104

11-Aug-2010

14:26

x64

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Srv2.sys

6.0.6002.22465

466,432

11-Aug-2010

14:04

IA-64

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Srv2.sys

6.1.7601.22031

312,832

26-Jun-2012

02:16

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Srv2.sys

6.1.7601.22031

408,064

26-Jun-2012

02:38

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Srv2.sys

6.1.7601.22031

794,624

26-Jun-2012

01:59

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the server service, visit the following Microsoft website:

Server ServiceFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not Applicable

File size

3,078

Date (UTC)

12-Aug-2010

Time (UTC)

04:26

Platform

Not Applicable

File name

X86_dac866456e82a594ce64376cd0630842_31bf3856ad364e35_6.0.6002.22465_none_ddfac63cc5ccfea7.manifest

File version

Not Applicable

File size

700

Date (UTC)

12-Aug-2010

Time (UTC)

04:26

Platform

Not Applicable

File name

X86_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.0.6002.22465_none_dc20d5700cebbdf7.manifest

File version

Not Applicable

File size

4,426

Date (UTC)

11-Aug-2010

Time (UTC)

17:04

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_b6b76c00cd5a5d27209325502c2cf861_31bf3856ad364e35_6.0.6002.22465_none_d79164436908ee06.manifest

File version

Not Applicable

File size

704

Date (UTC)

12-Aug-2010

Time (UTC)

04:26

Platform

Not Applicable

File name

Amd64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.0.6002.22465_none_383f70f3c5492f2d.manifest

File version

Not Applicable

File size

4,688

Date (UTC)

11-Aug-2010

Time (UTC)

17:16

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

3,102

Date (UTC)

12-Aug-2010

Time (UTC)

04:26

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_195873f842abcca5fd09546436131482_31bf3856ad364e35_6.0.6002.22465_none_613c56ffff3335de.manifest

File version

Not Applicable

File size

702

Date (UTC)

12-Aug-2010

Time (UTC)

04:25

Platform

Not Applicable

File name

Ia64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.0.6002.22465_none_dc2279660ce9c6f3.manifest

File version

Not Applicable

File size

4,683

Date (UTC)

11-Aug-2010

Time (UTC)

16:45

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,255

Date (UTC)

12-Aug-2010

Time (UTC)

04:25

Platform

Not Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not Applicable

File size

1,643

Date (UTC)

26-Jun-2012

Time (UTC)

08:26

Platform

Not Applicable

File name

X86_ab79a253cb0379df7567d4962c8b6bfb_31bf3856ad364e35_6.1.7601.22031_none_ee1d87eb3a336aad.manifest

File version

Not Applicable

File size

700

Date (UTC)

26-Jun-2012

Time (UTC)

08:26

Platform

Not Applicable

File name

X86_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.1.7601.22031_none_dc64dd436dee832f.manifest

File version

Not Applicable

File size

2,655

Date (UTC)

26-Jun-2012

Time (UTC)

05:02

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_5c07e0963b59e7c0d386627c603dd36f_31bf3856ad364e35_6.1.7601.22031_none_16ff7a6bb7f61a90.manifest

File version

Not Applicable

File size

704

Date (UTC)

26-Jun-2012

Time (UTC)

08:26

Platform

Not Applicable

File name

Amd64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.1.7601.22031_none_388378c7264bf465.manifest

File version

Not Applicable

File size

2,657

Date (UTC)

26-Jun-2012

Time (UTC)

06:07

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,853

Date (UTC)

26-Jun-2012

Time (UTC)

08:26

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_d96213e5a5140b072e791be03637bd78_31bf3856ad364e35_6.1.7601.22031_none_204ca35c2dd172b6.manifest

File version

Not Applicable

File size

702

Date (UTC)

26-Jun-2012

Time (UTC)

08:26

Platform

Not Applicable

File name

Ia64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.1.7601.22031_none_dc6681396dec8c2b.manifest

File version

Not Applicable

File size

2,656

Date (UTC)

26-Jun-2012

Time (UTC)

05:43

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,447

Date (UTC)

26-Jun-2012

Time (UTC)

08:26

Platform

Not Applicable

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