Symptoms

You view a Web page in Windows Internet Explorer on a computer that is running Windows 7 or Windows Server 2008 R2. When you try to print the Web page by using an Internet Printer Protocol (IPP) printer, the print job fails. When this issue occurs, the print job does not appear in the print queue. Additionally, you receive the following event in the Microsoft-Windows-PrintService/Admin event log:
This issue occurs when all the following conditions are true:

  • The protected mode of Internet Explorer is enabled for the Web site that you try to print.

  • The printer driver that you use does not support Enhanced Metafile (EMF) printing.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Localspl.dll

6.1.7600.20674

768,000

20-Mar-2010

07:41

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Localspl.dll

6.1.7600.20674

954,368

20-Mar-2010

07:57

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Localspl.dll

6.1.7600.20674

2,051,072

20-Mar-2010

06:37

IA-64

Workaround

Workaround for Windows 7 and for Windows Server 2008 R2

To work around this issue, update the printer driver to support EMF on the printer server.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about this issue in Windows Vista or Windows Server 2008, click the following article number to view the article in the Microsoft Knowledge Base:

971069 You cannot print to an IPP printer in Internet Explorer with protected mode enabled on a computer that is running Windows Vista or Windows Server 2008

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not Applicable

File size

1,459

Date (UTC)

20-Mar-2010

Time (UTC)

11:31

Platform

Not Applicable

File name

X86_51a73824d6e5e08406db5208e81a9479_31bf3856ad364e35_6.1.7600.20674_none_089cc2eab1174a91.manifest

File version

Not Applicable

File size

718

Date (UTC)

20-Mar-2010

Time (UTC)

11:31

Platform

Not Applicable

File name

X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7600.20674_none_308524580d18131c.manifest

File version

Not Applicable

File size

4,844

Date (UTC)

22-Mar-2010

Time (UTC)

00:08

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_51a73824d6e5e08406db5208e81a9479_31bf3856ad364e35_6.1.7600.20674_none_64bb5e6e6974bbc7.manifest

File version

Not Applicable

File size

720

Date (UTC)

20-Mar-2010

Time (UTC)

11:31

Platform

Not Applicable

File name

Amd64_f6b134fa9de07474e134b3b91b9bb33f_31bf3856ad364e35_6.1.7600.20674_none_60c76f0b95918798.manifest

File version

Not Applicable

File size

722

Date (UTC)

20-Mar-2010

Time (UTC)

11:31

Platform

Not Applicable

File name

Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7600.20674_none_8ca3bfdbc5758452.manifest

File version

Not Applicable

File size

4,845

Date (UTC)

22-Mar-2010

Time (UTC)

00:10

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,891

Date (UTC)

20-Mar-2010

Time (UTC)

11:31

Platform

Not Applicable

File name

X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7600.20674_none_308524580d18131c.manifest

File version

Not Applicable

File size

4,844

Date (UTC)

22-Mar-2010

Time (UTC)

00:10

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_a2cc73c50e4082d0f397a954a45befd1_31bf3856ad364e35_6.1.7600.20674_none_cef971e88a59cfb4.manifest

File version

Not Applicable

File size

720

Date (UTC)

20-Mar-2010

Time (UTC)

11:31

Platform

Not Applicable

File name

Ia64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7600.20674_none_3086c84e0d161c18.manifest

File version

Not Applicable

File size

4,844

Date (UTC)

22-Mar-2010

Time (UTC)

00:05

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,463

Date (UTC)

20-Mar-2010

Time (UTC)

11:31

Platform

Not Applicable

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