You cannot remotely query version 2.0 performance counters on a computer that is running Windows Server 2008 or Windows Vista

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows Server 2008 or Windows Vista.

  • You try to remotely query version 2.0 performance counters on the computer.

In this scenario, you do not obtain values of the performance counters. Or, the querying application may stop responding or crash.

Cause

This issue occurs because of an error when the operating system calculates the free space of a buffer after a version 2.0 provider adds data to the buffer.

Resolution

To resolve the issue, install this hotfix on the computer that does not return the values for the version 2.0 performance counters and that is running Windows Server 2008 or Windows Vista.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 1 (SP1)

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008

  • Windows Server 2008 Service Pack 2 (SP2)

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    1.
    22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Advapi32.dll

6.0.6001.22766

800,768

17-Sep-2010

16:07

x86

Advapi32.dll

6.0.6002.22490

801,280

17-Sep-2010

17:50

x86

Regsvc.dll

6.0.6001.22766

107,008

17-Sep-2010

16:11

x86

Regsvc.dll

6.0.6002.22490

107,008

17-Sep-2010

17:53

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Advapi32.dll

6.0.6001.22766

1,063,936

17-Sep-2010

14:59

x64

Advapi32.dll

6.0.6002.22490

1,067,008

17-Sep-2010

17:21

x64

Regsvc.dll

6.0.6001.22766

206,848

17-Sep-2010

15:04

x64

Regsvc.dll

6.0.6002.22490

206,848

17-Sep-2010

17:24

x64

Advapi32.dll

6.0.6001.22766

800,768

17-Sep-2010

16:07

x86

Advapi32.dll

6.0.6002.22490

801,280

17-Sep-2010

17:50

x86

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Advapi32.dll

6.0.6001.22766

1,963,008

17-Sep-2010

16:00

IA-64

Advapi32.dll

6.0.6002.22490

1,964,032

17-Sep-2010

17:24

IA-64

Regsvc.dll

6.0.6001.22766

355,328

17-Sep-2010

16:05

IA-64

Regsvc.dll

6.0.6002.22490

355,328

17-Sep-2010

17:28

IA-64

Advapi32.dll

6.0.6001.22766

800,768

17-Sep-2010

16:07

x86

Advapi32.dll

6.0.6002.22490

801,280

17-Sep-2010

17:50

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the API architecture that is used for collecting performance counter data in Windows Vista and in Windows Server 2008, visit the following Microsoft website:

General information about the API architecture that is used for collecting performance counter data in Windows Vista and in Windows Server 2008For more information about how an application uses the Performance Counter version 2.0 APIs to obtain performance counter data, visit the following Microsoft website:

How an application uses the Performance Counter version 2.0 APIs to obtain performance counter dataFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

3,577

Date (UTC)

20-Sep-2010

Time (UTC)

12:29

Platform

Not applicable

File name

X86_7bb47004c9b220a12b920f02e50353ff_31bf3856ad364e35_6.0.6002.22490_none_f2a86a2c7610be56.manifest

File version

Not applicable

File size

710

Date (UTC)

20-Sep-2010

Time (UTC)

12:29

Platform

Not applicable

File name

X86_7e4d361f0dc0d4cf5fd73e712203d682_31bf3856ad364e35_6.0.6002.22490_none_6c3ab06859a86a49.manifest

File version

Not applicable

File size

696

Date (UTC)

20-Sep-2010

Time (UTC)

12:29

Platform

Not applicable

File name

X86_a76ded1027af8c04d8f3469163ff05d1_31bf3856ad364e35_6.0.6001.22766_none_d37d983d8395b3a4.manifest

File version

Not applicable

File size

710

Date (UTC)

20-Sep-2010

Time (UTC)

12:29

Platform

Not applicable

File name

X86_c3dc30a2bda6736ed766d8c1c67f172f_31bf3856ad364e35_6.0.6001.22766_none_709de79947688a81.manifest

File version

Not applicable

File size

696

Date (UTC)

20-Sep-2010

Time (UTC)

12:29

Platform

Not applicable

File name

X86_microsoft-windows-advapi32_31bf3856ad364e35_6.0.6001.22766_none_e3971c0d9fca8714.manifest

File version

Not applicable

File size

9,805

Date (UTC)

17-Sep-2010

Time (UTC)

16:28

Platform

Not applicable

File name

X86_microsoft-windows-advapi32_31bf3856ad364e35_6.0.6002.22490_none_e5571c759d0e9801.manifest

File version

Not applicable

File size

9,805

Date (UTC)

17-Sep-2010

Time (UTC)

18:18

Platform

Not applicable

File name

X86_microsoft-windows-remoteregistry-service_31bf3856ad364e35_6.0.6001.22766_none_89b4d01c9cc01f65.manifest

File version

Not applicable

File size

11,192

Date (UTC)

17-Sep-2010

Time (UTC)

16:32

Platform

Not applicable

File name

X86_microsoft-windows-remoteregistry-service_31bf3856ad364e35_6.0.6002.22490_none_8b74d0849a043052.manifest

File version

Not applicable

File size

11,192

Date (UTC)

17-Sep-2010

Time (UTC)

18:22

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_29390df937090005c0a94587832e027e_31bf3856ad364e35_6.0.6002.22490_none_0163b6f93fb08dd9.manifest

File version

Not applicable

File size

1,040

Date (UTC)

20-Sep-2010

Time (UTC)

12:29

Platform

Not applicable

File name

Amd64_c6ee7eecaba26c380abc772b8bdc310d_31bf3856ad364e35_6.0.6001.22766_none_9d49a9c90351b5ed.manifest

File version

Not applicable

File size

1,040

Date (UTC)

20-Sep-2010

Time (UTC)

12:29

Platform

Not applicable

File name

Amd64_e99c5dc9b9465be2ab2881b4bbfc8aaf_31bf3856ad364e35_6.0.6001.22766_none_bc2c87289f85a142.manifest

File version

Not applicable

File size

714

Date (UTC)

20-Sep-2010

Time (UTC)

12:29

Platform

Not applicable

File name

Amd64_ef312979feb3276e40b7e90254c6b5e1_31bf3856ad364e35_6.0.6002.22490_none_588c131df9e0320a.manifest

File version

Not applicable

File size

714

Date (UTC)

20-Sep-2010

Time (UTC)

12:29

Platform

Not applicable

File name

Amd64_efb54500a58476f09cfdd785ff7dc740_31bf3856ad364e35_6.0.6001.22766_none_fc2012cd64fad9e6.manifest

File version

Not applicable

File size

700

Date (UTC)

20-Sep-2010

Time (UTC)

12:29

Platform

Not applicable

File name

Amd64_microsoft-windows-advapi32_31bf3856ad364e35_6.0.6001.22766_none_3fb5b7915827f84a.manifest

File version

Not applicable

File size

9,851

Date (UTC)

17-Sep-2010

Time (UTC)

15:18

Platform

Not applicable

File name

Amd64_microsoft-windows-advapi32_31bf3856ad364e35_6.0.6002.22490_none_4175b7f9556c0937.manifest

File version

Not applicable

File size

9,851

Date (UTC)

17-Sep-2010

Time (UTC)

17:46

Platform

Not applicable

File name

Amd64_microsoft-windows-remoteregistry-service_31bf3856ad364e35_6.0.6001.22766_none_e5d36ba0551d909b.manifest

File version

Not applicable

File size

11,468

Date (UTC)

17-Sep-2010

Time (UTC)

15:23

Platform

Not applicable

File name

Amd64_microsoft-windows-remoteregistry-service_31bf3856ad364e35_6.0.6002.22490_none_e7936c085261a188.manifest

File version

Not applicable

File size

11,468

Date (UTC)

17-Sep-2010

Time (UTC)

17:49

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,605

Date (UTC)

20-Sep-2010

Time (UTC)

12:29

Platform

Not applicable

File name

X86_microsoft-windows-advapi32_31bf3856ad364e35_6.0.6001.22766_none_e3971c0d9fca8714.manifest

File version

Not applicable

File size

9,805

Date (UTC)

17-Sep-2010

Time (UTC)

16:28

Platform

Not applicable

File name

X86_microsoft-windows-advapi32_31bf3856ad364e35_6.0.6002.22490_none_e5571c759d0e9801.manifest

File version

Not applicable

File size

9,805

Date (UTC)

17-Sep-2010

Time (UTC)

18:18

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_79c3fdbdcb422f514a10452cb8c9a0b5_31bf3856ad364e35_6.0.6002.22490_none_862d2681c7a108bd.manifest

File version

Not applicable

File size

1,038

Date (UTC)

20-Sep-2010

Time (UTC)

12:29

Platform

Not applicable

File name

Ia64_976e612cfc9fd84cb034acdce8a0beeb_31bf3856ad364e35_6.0.6002.22490_none_a895969294d99758.manifest

File version

Not applicable

File size

712

Date (UTC)

20-Sep-2010

Time (UTC)

12:29

Platform

Not applicable

File name

Ia64_ac9496f3b8d9e3598d6aece6c6dc98bf_31bf3856ad364e35_6.0.6001.22766_none_81f0e15f0bdb0120.manifest

File version

Not applicable

File size

712

Date (UTC)

20-Sep-2010

Time (UTC)

12:29

Platform

Not applicable

File name

Ia64_bbae4b280a7e3a7f3073089224fd1b04_31bf3856ad364e35_6.0.6001.22766_none_e278c2147330fa86.manifest

File version

Not applicable

File size

1,038

Date (UTC)

20-Sep-2010

Time (UTC)

12:29

Platform

Not applicable

File name

Ia64_fd06d41dd4541ba13e4d48c77c87494c_31bf3856ad364e35_6.0.6001.22766_none_2780e033398a4aa3.manifest

File version

Not applicable

File size

698

Date (UTC)

20-Sep-2010

Time (UTC)

12:29

Platform

Not applicable

File name

Ia64_microsoft-windows-advapi32_31bf3856ad364e35_6.0.6001.22766_none_e398c0039fc89010.manifest

File version

Not applicable

File size

9,828

Date (UTC)

17-Sep-2010

Time (UTC)

16:20

Platform

Not applicable

File name

Ia64_microsoft-windows-advapi32_31bf3856ad364e35_6.0.6002.22490_none_e558c06b9d0ca0fd.manifest

File version

Not applicable

File size

9,828

Date (UTC)

17-Sep-2010

Time (UTC)

17:45

Platform

Not applicable

File name

Ia64_microsoft-windows-remoteregistry-service_31bf3856ad364e35_6.0.6001.22766_none_89b674129cbe2861.manifest

File version

Not applicable

File size

11,461

Date (UTC)

17-Sep-2010

Time (UTC)

16:23

Platform

Not applicable

File name

Ia64_microsoft-windows-remoteregistry-service_31bf3856ad364e35_6.0.6002.22490_none_8b76747a9a02394e.manifest

File version

Not applicable

File size

11,461

Date (UTC)

17-Sep-2010

Time (UTC)

17:49

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,758

Date (UTC)

20-Sep-2010

Time (UTC)

12:29

Platform

Not applicable

File name

X86_microsoft-windows-advapi32_31bf3856ad364e35_6.0.6001.22766_none_e3971c0d9fca8714.manifest

File version

Not applicable

File size

9,805

Date (UTC)

17-Sep-2010

Time (UTC)

16:28

Platform

Not applicable

File name

X86_microsoft-windows-advapi32_31bf3856ad364e35_6.0.6002.22490_none_e5571c759d0e9801.manifest

File version

Not applicable

File size

9,805

Date (UTC)

17-Sep-2010

Time (UTC)

18:18

Platform

Not applicable

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