Symptoms

Intel Dynamic Platform and Thermal Framework (DPTF) drivers cause an operating system upgrade to roll back to the system version from which you started the upgrade on a Windows 8.1-based or Windows 8-based computer. This problem occurs on computers that have the Intel Celeron J1 processor installed.

Cause

This problem occurs because of a bug in the Intel DPTF driver that blocks the upgrade.

How to obtain this update

This update is automatically applied when you upgrade the operating system to the latest Windows version. No user interaction is required to apply this update.

Update detail information

Prerequisites

To apply this update, make sure that the computers have Intel DPTF drivers installed.

Note You must have an Internet connection when you upgrade the system.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

The computer restart is handled by the upgrade process.

Update replacement information

This update does not replace a previously released update.

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

For the Intel Celeron J1 processor in all supported 32-bit versions of Windows 8.1 and Windows 8.0

File name

File version

File size

Date

Time

DptfDevAcpiProc.sys

7.10.0.2211

180,704

15-Sept-2014

02:29

DptfDevDisplay.sys

7.10.0.2211

62,960

15-Sept-2014

02:29

DptfDevDram.sys

7.10.0.2211

128,088

15-Sept-2014

02:29

DptfDevFan.sys

7.10.0.2211

45,448

15-Sept-2014

02:29

DptfDevGen.sys

7.10.0.2211

68,664

15-Sept-2014

02:29

DptfDevPch.sys

7.10.0.2211

103,256

15-Sept-2014

02:29

DptfDevPower.sys

7.10.0.2211

63,000

15-Sept-2014

02:29

DptfDevProc.sys

7.10.0.2211

263,896

15-Sept-2014

02:29

DptfManager.sys

7.10.0.2211

442,592

15-Sept-2014

02:29

For the Intel Celeron J1 processor in all supported 64-bit versions of Windows 8.1 and Windows 8.0

File name

File version

File size

Date

Time

DptfDevAcpiProc.sys

7.10.0.2211

198,808

15-Sept-2014

02:29

DptfDevDisplay.sys

7.10.0.2211

70,752

15-Sept-2014

02:29

DptfDevDram.sys

7.10.0.2211

145,640

15-Sept-2014

02:29

DptfDevFan.sys

7.10.0.2211

50,640

15-Sept-2014

02:29

DptfDevGen.sys

7.10.0.2211

78,504

15-Sept-2014

02:29

DptfDevPch.sys

7.10.0.2211

116,752

15-Sept-2014

02:29

DptfDevPower.sys

7.10.0.2211

71,808

15-Sept-2014

02:29

DptfDevProc.sys

7.10.0.2211

288,208

15-Sept-2014

02:29

DptfManager.sys

7.10.0.2211

493,784

15-Sept-2014

02:29

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

This problem also occurs in computers that have the Intel Core or Intel Atom CPU Z3 processor installed. For more information about the updates that are available for those processor models, go to the following articles in the Microsoft Knowledge Base:

3002388 You cannot upgrade to the latest Windows version on a computer that uses the Intel Core processor

3003476 You cannot upgrade to the latest Windows version on a computer that uses the Intel Atom CPU Z3 processor
Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×