Symptoms

Assume that you try to watch or record TV shows on certain channels. To do this, you use an Advanced Television Systems Committee (ATSC) tuner in Windows Media Player on a computer that is running Windows 7 or Windows 8. When the channel is tuned, the Windows Media Center Receiver Service (Ehrecvr) stops working. Therefore, you cannot watch or record TV shows.

Note This issue also occurs when you use ClearQAM and CableCARD digital cable tuners.

Cause

This issue occurs because these TV channels broadcast program guide data that is formatted incorrectly. Therefore, Windows Media Center cannot handle the data.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows 8

For more information about how to obtain a Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 file information note

Important Windows 7 and Windows Server 2008 R2 updates are included in the same packages.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    21xxx

    Windows 7

    RTM

    LDR

    6.1.760
    1.
    22xxx

    Windows 7

    SP1

    LDR

  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Mpeg2data.ax

6.6.7600.21306

72,704

20-Aug-2012

17:52

Msdvbnp.ax

6.6.7600.21306

59,904

20-Aug-2012

17:52

Msnp.ax

6.6.7600.21306

204,288

20-Aug-2012

17:52

Psisdecd.dll

6.6.7600.21306

465,408

20-Aug-2012

17:56

Psisrndr.ax

6.6.7600.21306

75,776

20-Aug-2012

17:52

Psisdecd.dll

6.6.7601.22091

465,408

20-Aug-2012

17:36

Psisrndr.ax

6.6.7601.22091

75,776

20-Aug-2012

17:31

For all supported x64-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Mpeg2data.ax

6.6.7600.21306

104,960

20-Aug-2012

18:59

Not applicable

Msdvbnp.ax

6.6.7600.21306

75,776

20-Aug-2012

18:59

Not applicable

Msnp.ax

6.6.7600.21306

288,256

20-Aug-2012

18:59

Not applicable

Psisdecd.dll

6.6.7600.21306

613,376

20-Aug-2012

19:05

x64

Psisrndr.ax

6.6.7600.21306

108,032

20-Aug-2012

18:59

Not applicable

Psisdecd.dll

6.6.7601.22091

613,376

20-Aug-2012

18:27

x64

Psisrndr.ax

6.6.7601.22091

108,032

20-Aug-2012

18:20

Not applicable

Mpeg2data.ax

6.6.7600.21306

72,704

20-Aug-2012

17:52

Not applicable

Msdvbnp.ax

6.6.7600.21306

59,904

20-Aug-2012

17:52

Not applicable

Msnp.ax

6.6.7600.21306

204,288

20-Aug-2012

17:52

Not applicable

Psisdecd.dll

6.6.7600.21306

465,408

20-Aug-2012

17:56

x86

Psisrndr.ax

6.6.7600.21306

75,776

20-Aug-2012

17:52

Not applicable

Psisdecd.dll

6.6.7601.22091

465,408

20-Aug-2012

17:36

x86

Psisrndr.ax

6.6.7601.22091

75,776

20-Aug-2012

17:31

Not applicable

Windows 8 file information notes


Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.2.920
    0.
    20xxx

    Windows 8

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Mpeg2data.ax

6.6.9200.20547

74,240

27-Oct-2012

21:09

Not Applicable

Msdvbnp.ax

6.6.9200.20547

60,416

27-Oct-2012

21:09

Not Applicable

Msnp.ax

6.6.9200.20547

205,824

27-Oct-2012

21:09

Not Applicable

Psisdecd.dll

6.6.9200.20547

462,848

27-Oct-2012

21:10

x86

Psisrndr.ax

6.6.9200.20547

77,824

27-Oct-2012

21:09

Not Applicable

For all supported x64-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Mpeg2data.ax

6.6.9200.20547

105,984

27-Oct-2012

03:35

Not Applicable

Msdvbnp.ax

6.6.9200.20547

75,264

27-Oct-2012

03:35

Not Applicable

Msnp.ax

6.6.9200.20547

270,336

27-Oct-2012

03:35

Not Applicable

Psisdecd.dll

6.6.9200.20547

586,752

27-Oct-2012

03:38

x64

Psisrndr.ax

6.6.9200.20547

108,032

27-Oct-2012

03:35

Not Applicable

Mpeg2data.ax

6.6.9200.20547

74,240

27-Oct-2012

21:09

Not Applicable

Msdvbnp.ax

6.6.9200.20547

60,416

27-Oct-2012

21:09

Not Applicable

Msnp.ax

6.6.9200.20547

205,824

27-Oct-2012

21:09

Not Applicable

Psisdecd.dll

6.6.9200.20547

462,848

27-Oct-2012

21:10

x86

Psisrndr.ax

6.6.9200.20547

77,824

27-Oct-2012

21:09

Not Applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7

File name

X86_46575a9452540ab10373d8b2caf81b3b_31bf3856ad364e35_6.1.7601.22091_none_e95ed3659ab66d4e.manifest

File version

Not applicable

File size

719

Date (UTC)

22-Aug-2012

Time (UTC)

07:48

File name

X86_776eb03da07fda07c0dceb46ad7c341b_31bf3856ad364e35_6.1.7600.21306_none_6a19e6b5a2986bdb.manifest

File version

Not applicable

File size

719

Date (UTC)

22-Aug-2012

Time (UTC)

07:48

File name

X86_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.1.7600.21306_none_dcb49214d13f3001.manifest

File version

Not applicable

File size

47,193

Date (UTC)

20-Aug-2012

Time (UTC)

18:19

File name

X86_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.1.7601.22091_none_de349c76ceb31b8c.manifest

File version

Not applicable

File size

49,957

Date (UTC)

22-Aug-2012

Time (UTC)

07:52

Additional files for all supported x64-based versions of Windows 7

File name

Amd64_03d4665a86ebaaec39ca8c604d3800a7_31bf3856ad364e35_6.1.7601.22091_none_7d7d5439246a624e.manifest

File version

Not applicable

File size

1,088

Date (UTC)

22-Aug-2012

Time (UTC)

07:48

File name

Amd64_415403aa6373924cb92989d897a6cd44_31bf3856ad364e35_6.1.7600.21306_none_942234b0fde65078.manifest

File version

Not applicable

File size

1,088

Date (UTC)

22-Aug-2012

Time (UTC)

07:48

File name

Amd64_46575a9452540ab10373d8b2caf81b3b_31bf3856ad364e35_6.1.7601.22091_none_457d6ee95313de84.manifest

File version

Not applicable

File size

721

Date (UTC)

22-Aug-2012

Time (UTC)

07:48

File name

Amd64_a146c81c9d01786ddf376ccabbc24121_31bf3856ad364e35_6.1.7601.22091_none_d9697d3a9d23b8ca.manifest

File version

Not applicable

File size

723

Date (UTC)

22-Aug-2012

Time (UTC)

07:48

File name

Amd64_de889174d5338e3ddd18a5e4dc3e0a77_31bf3856ad364e35_6.1.7601.22091_none_d976bd52ddc5d3c5.manifest

File version

Not applicable

File size

723

Date (UTC)

22-Aug-2012

Time (UTC)

07:48

File name

Amd64_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.1.7600.21306_none_38d32d98899ca137.manifest

File version

Not applicable

File size

47,195

Date (UTC)

20-Aug-2012

Time (UTC)

19:28

File name

Amd64_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.1.7601.22091_none_3a5337fa87108cc2.manifest

File version

Not applicable

File size

49,959

Date (UTC)

22-Aug-2012

Time (UTC)

07:48

File name

Wow64_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.1.7600.21306_none_4327d7eabdfd6332.manifest

File version

Not applicable

File size

46,126

Date (UTC)

20-Aug-2012

Time (UTC)

18:11

File name

Wow64_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.1.7601.22091_none_44a7e24cbb714ebd.manifest

File version

Not applicable

File size

48,834

Date (UTC)

22-Aug-2012

Time (UTC)

07:48

Additional file information for Windows 8

Additional files for all supported x86-based versions of Windows 8

File name

Update.mum

File version

Not Applicable

File size

1,810

Date (UTC)

28-Oct-2012

Time (UTC)

07:36

Platform

Not Applicable

File name

X86_6897a80ee9c9074b1da1647998bf9c94_31bf3856ad364e35_6.2.9200.20547_none_bc3ba826f394e984.manifest

File version

Not Applicable

File size

719

Date (UTC)

28-Oct-2012

Time (UTC)

07:36

Platform

Not Applicable

File name

X86_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.2.9200.20547_none_d960234a4170e270.manifest

File version

Not Applicable

File size

47,254

Date (UTC)

27-Oct-2012

Time (UTC)

21:55

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 8

File name

Amd64_0fa65c60f531ee2db30e16feaff066a6_31bf3856ad364e35_6.2.9200.20547_none_bd9a44f464ddfa82.manifest

File version

Not Applicable

File size

1,088

Date (UTC)

28-Oct-2012

Time (UTC)

07:36

Platform

Not Applicable

File name

Amd64_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.2.9200.20547_none_357ebecdf9ce53a6.manifest

File version

Not Applicable

File size

47,256

Date (UTC)

28-Oct-2012

Time (UTC)

00:44

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,024

Date (UTC)

28-Oct-2012

Time (UTC)

07:36

Platform

Not Applicable

File name

Wow64_microsoft-windows-v..e-filters-tvdigital_31bf3856ad364e35_6.2.9200.20547_none_3fd369202e2f15a1.manifest

File version

Not Applicable

File size

46,187

Date (UTC)

27-Oct-2012

Time (UTC)

21:55

Platform

Not Applicable

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