Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7 or Windows Server 2008 R2.

  • You install Service Pack 1 for Windows 7 or for Windows Server 2008 R2 or you install hotfix 2280758 on the computer.

  • You try to print to a print queue on a non-Windows-based Internet Printing Protocol (IPP) server.

  • The print queue requires basic authentication.

In this scenario, you may be unable to print to the print queue and may receive an authentication failure.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

Additionally, you must have Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed, or hotfix 2280758 installed.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Inetpp.dll

6.1.7600.21054

125,440

15-Sep-2011

04:30

x86

Inetppui.dll

6.1.7600.16385

18,944

14-Jul-2009

01:15

x86

Wpnpinst.exe

6.1.7600.16385

39,424

14-Jul-2009

01:14

x86

Inetpp.dll

6.1.7601.21819

126,464

15-Sep-2011

06:27

x86

Inetppui.dll

6.1.7600.16385

18,944

14-Jul-2009

01:15

x86

Wpnpinst.exe

6.1.7600.16385

39,424

14-Jul-2009

01:14

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Inetpp.dll

6.1.7600.21054

164,864

15-Sep-2011

05:21

x64

Inetppui.dll

6.1.7600.16385

22,528

14-Jul-2009

01:41

x64

Wpnpinst.exe

6.1.7600.16385

48,640

14-Jul-2009

01:39

x64

Inetpp.dll

6.1.7601.21819

166,400

15-Sep-2011

06:22

x64

Inetppui.dll

6.1.7600.16385

22,528

14-Jul-2009

01:41

x64

Wpnpinst.exe

6.1.7600.16385

48,640

14-Jul-2009

01:39

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Inetpp.dll

6.1.7600.21054

395,264

15-Sep-2011

04:04

IA-64

Inetppui.dll

6.1.7600.16385

51,712

14-Jul-2009

01:46

IA-64

Wpnpinst.exe

6.1.7600.16385

127,488

14-Jul-2009

01:45

IA-64

Inetpp.dll

6.1.7601.21819

398,848

15-Sep-2011

04:13

IA-64

Inetppui.dll

6.1.7600.16385

51,712

14-Jul-2009

01:46

IA-64

Wpnpinst.exe

6.1.7600.16385

127,488

14-Jul-2009

01:45

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2280758 The print job fails when you try to print to a non-Windows-based IPP server on a client computer that is running Windows 7 or Windows Server 2008 R2
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

2,475

Date (UTC)

15-Sep-2011

Time (UTC)

09:49

Platform

Not applicable

File name

X86_2baf21fdfe682ce6b06cc96c5f4d6bc2_31bf3856ad364e35_6.1.7600.21054_none_9a1ab241070cefd4.manifest

File version

Not applicable

File size

720

Date (UTC)

15-Sep-2011

Time (UTC)

09:49

Platform

Not applicable

File name

X86_a61ee972cd699981c29b276259a78ce4_31bf3856ad364e35_6.1.7601.21819_none_59ec037569d9db7d.manifest

File version

Not applicable

File size

720

Date (UTC)

15-Sep-2011

Time (UTC)

09:49

Platform

Not applicable

File name

X86_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.1.7600.21054_none_8b51a9b642bd2758.manifest

File version

Not applicable

File size

5,259

Date (UTC)

15-Sep-2011

Time (UTC)

09:58

Platform

Not applicable

File name

X86_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.1.7601.21819_none_8d6871a23fbe6c18.manifest

File version

Not applicable

File size

5,259

Date (UTC)

15-Sep-2011

Time (UTC)

09:58

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_2688d984463bb797f8ec1425906e6290_31bf3856ad364e35_6.1.7601.21819_none_1ca77c7c3b739469.manifest

File version

Not applicable

File size

724

Date (UTC)

15-Sep-2011

Time (UTC)

09:49

Platform

Not applicable

File name

Amd64_8cc3b1deb436ced303874457feb7d902_31bf3856ad364e35_6.1.7600.21054_none_a18840dd51b2d93b.manifest

File version

Not applicable

File size

724

Date (UTC)

15-Sep-2011

Time (UTC)

09:49

Platform

Not applicable

File name

Amd64_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.1.7600.21054_none_e7704539fb1a988e.manifest

File version

Not applicable

File size

5,263

Date (UTC)

15-Sep-2011

Time (UTC)

10:04

Platform

Not applicable

File name

Amd64_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.1.7601.21819_none_e9870d25f81bdd4e.manifest

File version

Not applicable

File size

5,263

Date (UTC)

15-Sep-2011

Time (UTC)

10:04

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,921

Date (UTC)

15-Sep-2011

Time (UTC)

09:49

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_0a10a4dfec1140397e60589fae017a67_31bf3856ad364e35_6.1.7601.21819_none_5465786ea618f164.manifest

File version

Not applicable

File size

722

Date (UTC)

15-Sep-2011

Time (UTC)

09:48

Platform

Not applicable

File name

Ia64_28dc59a08d1daf12256a94f623a555eb_31bf3856ad364e35_6.1.7600.21054_none_3f55af819888742f.manifest

File version

Not applicable

File size

722

Date (UTC)

15-Sep-2011

Time (UTC)

09:48

Platform

Not applicable

File name

Ia64_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.1.7600.21054_none_8b534dac42bb3054.manifest

File version

Not applicable

File size

5,261

Date (UTC)

15-Sep-2011

Time (UTC)

09:49

Platform

Not applicable

File name

Ia64_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.1.7601.21819_none_8d6a15983fbc7514.manifest

File version

Not applicable

File size

5,261

Date (UTC)

15-Sep-2011

Time (UTC)

09:49

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,953

Date (UTC)

15-Sep-2011

Time (UTC)

09:48

Platform

Not applicable

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