This article describes an issue that occurs when you try to log on to Windows Server 2012 R2 by using Remote Desktop Services (RDS). You can fix this issue by using the update in this article. Before you install this update, check out the Prerequisites section.

Symptoms

When there are many services in start-pending state or one or more services are slow to start, the logon to the system is blocked until all services are started, and the "Please wait" message is displayed on the screen. Additionally, you may see Event ID 9009 that looks something like this in the Application log:

How to get this update

To fix this issue, we have released an update through Windows Update and Microsoft Download Center. Even though this issue is observed only in Windows Server 2012 R2, the update also applies to Windows 8.1 and Windows RT 8.1.

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows 8.1

Download Download the package now.

All supported x64-based versions of Windows Server 2012 R2

Download Download the package now.

Note The update for Windows RT 8.1 can be downloaded only from Windows Update.

For more information about how to download Microsoft support files, select the following article number to view the article in the Microsoft Knowledge Base:

119591 How to get Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To apply this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows Server 2012 R2.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Cause

This issue occurs because the Winlogon service tries to start the Group Policy Client service during logon. If other services are starting and the start takes a long time, the start of the Group Policy Client service has to queue until those services finish the startup. That delays the user logon. 

References

See the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.

Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Wininit.exe

6.3.9600.18083

107,008

05-Oct-2015

18:59

Not applicable

Wmsgapi.dll

6.3.9600.16384

12,288

22-Aug-2013

02:19

Not applicable

Winlogon.exe

6.3.9600.18083

411,136

05-Oct-2015

18:58

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Wininit.exe

6.3.9600.18083

146,432

05-Oct-2015

18:28

x64

Wmsgapi.dll

6.3.9600.17415

16,896

29-Oct-2014

01:28

x64

Winlogon.exe

6.3.9600.18083

572,928

05-Oct-2015

18:25

x64

Wmsgapi.dll

6.3.9600.17415

13,312

29-Oct-2014

01:05

x86

x86 Windows 8.1

File name

File version

File size

Date

Time

Platform

Wininit.exe

6.3.9600.18083

115,712

05-Oct-2015

19:30

x86

Wmsgapi.dll

6.3.9600.17415

13,312

29-Oct-2014

01:05

x86

Winlogon.exe

6.3.9600.18083

465,920

05-Oct-2015

19:29

x86


Windows RT 8.1

File property

Value

File name

Arm_58e2ec08ef12e622fd4ccc671535caf0_31bf3856ad364e35_6.3.9600.18083_none_51cd6a98153cdb20.manifest

File version

Not applicable

File size

696

Date (UTC)

06-Oct-2015

Time (UTC)

05:09

Platform

Not applicable

File name

Arm_63d6cc2c3d5ee46e019d21bc6ae4f581_31bf3856ad364e35_6.3.9600.18083_none_ea14721ce6b4e706.manifest

File version

Not applicable

File size

695

Date (UTC)

06-Oct-2015

Time (UTC)

05:09

Platform

Not applicable

File name

Arm_microsoft-windows-wininit_31bf3856ad364e35_6.3.9600.18083_none_c593bc221fe87d1c.manifest

File version

Not applicable

File size

5,992

Date (UTC)

06-Oct-2015

Time (UTC)

05:09

Platform

Not applicable

File name

Arm_microsoft-windows-winlogon_31bf3856ad364e35_6.3.9600.18083_none_04640469f089526f.manifest

File version

Not applicable

File size

16,788

Date (UTC)

05-Oct-2015

Time (UTC)

22:21

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,217

Date (UTC)

06-Oct-2015

Time (UTC)

05:09

Platform

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File property

Value

File name

Amd64_634a5ed65e96fc260db852ddaa4887f3_31bf3856ad364e35_6.3.9600.18083_none_6c7989352bbabfe4.manifest

File version

Not applicable

File size

700

Date (UTC)

06-Oct-2015

Time (UTC)

05:09

Platform

Not applicable

File name

Amd64_ba15d6758f61c197ca336a00ade46c71_31bf3856ad364e35_6.3.9600.18083_none_3c8274b58b77a48f.manifest

File version

Not applicable

File size

699

Date (UTC)

06-Oct-2015

Time (UTC)

05:09

Platform

Not applicable

File name

Amd64_d1a698d49031ea286d95dabf2a478c58_31bf3856ad364e35_6.3.9600.18083_none_f0a0a81c49208d2a.manifest

File version

Not applicable

File size

699

Date (UTC)

06-Oct-2015

Time (UTC)

05:09

Platform

Not applicable

File name

Amd64_microsoft-windows-wininit_31bf3856ad364e35_6.3.9600.18083_none_21afe54dd848cf8c.manifest

File version

Not applicable

File size

5,998

Date (UTC)

06-Oct-2015

Time (UTC)

05:16

Platform

Not applicable

File name

Amd64_microsoft-windows-winlogon_31bf3856ad364e35_6.3.9600.18083_none_60802d95a8e9a4df.manifest

File version

Not applicable

File size

16,794

Date (UTC)

05-Oct-2015

Time (UTC)

21:55

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,877

Date (UTC)

06-Oct-2015

Time (UTC)

05:09

Platform

Not applicable

File name

Wow64_microsoft-windows-wininit_31bf3856ad364e35_6.3.9600.18083_none_2c048fa00ca99187.manifest

File version

Not applicable

File size

2,549

Date (UTC)

06-Oct-2015

Time (UTC)

05:16

Platform

Not applicable

x86 Windows 8.1

File property

Value

File name

Update.mum

File version

Not applicable

File size

2,217

Date (UTC)

06-Oct-2015

Time (UTC)

05:09

Platform

Not applicable

File name

X86_1cc9fce5b70d3db392bd600e939d22b6_31bf3856ad364e35_6.3.9600.18083_none_36eb2f5efbea4b18.manifest

File version

Not applicable

File size

696

Date (UTC)

06-Oct-2015

Time (UTC)

05:09

Platform

Not applicable

File name

X86_ba3cbf43e35e9995b0963d9640a8fcd5_31bf3856ad364e35_6.3.9600.18083_none_354616d3b77a5657.manifest

File version

Not applicable

File size

695

Date (UTC)

06-Oct-2015

Time (UTC)

05:09

Platform

Not applicable

File name

X86_microsoft-windows-wininit_31bf3856ad364e35_6.3.9600.18083_none_c59149ca1feb5e56.manifest

File version

Not applicable

File size

5,992

Date (UTC)

06-Oct-2015

Time (UTC)

05:13

Platform

Not applicable

File name

X86_microsoft-windows-winlogon_31bf3856ad364e35_6.3.9600.18083_none_04619211f08c33a9.manifest

File version

Not applicable

File size

16,788

Date (UTC)

05-Oct-2015

Time (UTC)

21:39

Platform

Not applicable


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