Symptoms

Consider the following scenario:

  • You have the Terminal Services role installed on a computer that is running Windows Server 2008 or Windows Server 2008 Service Pack 2 (SP2).

  • Users create many terminal server sessions to the terminal server every day.

In this scenario, you receive a blank screen after you log on to the terminal server. Additionally, the next time that you log on to the terminal server successfully, you find that the following error message was logged in the Application log at the time that you received the blank screen:

Source: Application Error

Date: Date
Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: Computer
Description:

Faulting application Explorer.EXE, version Number, time stamp Number, faulting module SHLWAPI.dll, version Number, time stamp Number, exception code 0xc0000005, fault offset Number, process id Number, application start time Number.

Note The faulting module is SHLWAPI.dll.

Cause

This problem occurs because Windows Explorer (Explorer.exe) does not correctly verify a pointer that points to an item identifier list. Therefore, Windows Explorer (Explorer.exe) may access an invalid memory address.

Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must have Windows Server 2008 Service Pack 2 (SP2) or Windows Server 2008 installed. Additionally, the computer must have the Terminal Services role installed.

Restart requirement

You must restart the computer after you apply this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 file information note

  • The files that apply to a specific product, SR_Level (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the fileversion numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.6000.16xxx

    Windows Vista

    RTM

    GDR

    6.0.6000.20xxx

    Windows Vista

    RTM

    LDR

    6.0.6001.18xxx

    Windows Vista and Windows Server 2008

    SP1

    GDR

    6.0.6001.22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.6002.18xxx

    Windows Vista and Windows Server 2008

    SP2

    GDR

    6.0.6002.22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the original release of Windows Server 2008.

  • GDR service branches contain only fixes that are widely released to address widespread, critical issues. LDR service branches containhotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum)that are installed for each environment are listed separately. MUM and MANIFEST files, andthe associated security catalog (.cat) files, are critical to maintaining thestate of the updated component. The security catalog files (attributes notlisted) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Shlwapi.dll

6.0.6001.22474

352,768

17-Jul-2009

14:29

x86

SP1

SP

Shlwapi.dll

6.0.6002.22179

353,280

17-Jul-2009

14:18

x86

SP2

SP

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Shlwapi.dll

6.0.6001.22474

455,168

17-Jul-2009

14:40

x64

SP1

SP

Shlwapi.dll

6.0.6002.22179

455,680

17-Jul-2009

14:09

x64

SP2

SP

For all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Shlwapi.dll

6.0.6001.22474

861,184

17-Jul-2009

14:37

IA-64

SP1

SP

Shlwapi.dll

6.0.6002.22179

862,720

17-Jul-2009

14:04

IA-64

SP2

SP

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Package_for_kb971253_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum

Not applicable

1,421

18-Jul-2009

05:20

Not applicable

Package_for_kb971253_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum

Not applicable

1,690

18-Jul-2009

05:20

Not applicable

Package_for_kb971253_sc~31bf3856ad364e35~x86~~6.0.1.0.mum

Not applicable

1,701

18-Jul-2009

05:20

Not applicable

Package_for_kb971253_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum

Not applicable

1,425

18-Jul-2009

05:20

Not applicable

Package_for_kb971253_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum

Not applicable

1,694

18-Jul-2009

05:20

Not applicable

Package_for_kb971253_server~31bf3856ad364e35~x86~~6.0.1.0.mum

Not applicable

1,713

18-Jul-2009

05:20

Not applicable

Package_for_kb971253_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum

Not applicable

1,422

18-Jul-2009

05:20

Not applicable

Package_for_kb971253_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum

Not applicable

1,430

18-Jul-2009

05:20

Not applicable

X86_microsoft-windows-shlwapi_31bf3856ad364e35_6.0.6001.22474_none_fa1ba635be01ab7c.manifest

Not applicable

12,438

17-Jul-2009

16:06

Not applicable

X86_microsoft-windows-shlwapi_31bf3856ad364e35_6.0.6002.22179_none_fc07198fbb237f53.manifest

Not applicable

12,438

17-Jul-2009

15:37

Not applicable

Additional files for all supported the x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Amd64_microsoft-windows-shlwapi_31bf3856ad364e35_6.0.6001.22474_none_563a41b9765f1cb2.manifest

Not applicable

12,812

17-Jul-2009

16:14

Not applicable

Amd64_microsoft-windows-shlwapi_31bf3856ad364e35_6.0.6002.22179_none_5825b5137380f089.manifest

Not applicable

12,812

17-Jul-2009

17:31

Not applicable

Package_for_kb971253_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not applicable

1,429

18-Jul-2009

05:20

Not applicable

Package_for_kb971253_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not applicable

1,702

18-Jul-2009

05:20

Not applicable

Package_for_kb971253_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not applicable

1,711

18-Jul-2009

05:20

Not applicable

Package_for_kb971253_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not applicable

1,433

18-Jul-2009

05:20

Not applicable

Package_for_kb971253_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not applicable

1,706

18-Jul-2009

05:20

Not applicable

Package_for_kb971253_server~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not applicable

1,723

18-Jul-2009

05:20

Not applicable

Package_for_kb971253_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not applicable

1,430

18-Jul-2009

05:20

Not applicable

Package_for_kb971253_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not applicable

1,438

18-Jul-2009

05:20

Not applicable

Additional files for all supported the Itanium-based version of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ia64_microsoft-windows-shlwapi_31bf3856ad364e35_6.0.6001.22474_none_fa1d4a2bbdffb478.manifest

Not applicable

12,780

17-Jul-2009

15:59

Not applicable

Ia64_microsoft-windows-shlwapi_31bf3856ad364e35_6.0.6002.22179_none_fc08bd85bb21884f.manifest

Not applicable

12,780

17-Jul-2009

15:11

Not applicable

Package_for_kb971253_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not applicable

1,425

18-Jul-2009

05:19

Not applicable

Package_for_kb971253_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not applicable

1,530

18-Jul-2009

05:19

Not applicable

Package_for_kb971253_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not applicable

1,706

18-Jul-2009

05:19

Not applicable

Package_for_kb971253_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not applicable

1,429

18-Jul-2009

05:19

Not applicable

Package_for_kb971253_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not applicable

1,533

18-Jul-2009

05:19

Not applicable

Package_for_kb971253_server~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not applicable

1,718

18-Jul-2009

05:19

Not applicable

Package_for_kb971253_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not applicable

1,426

18-Jul-2009

05:19

Not applicable

Package_for_kb971253_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not applicable

1,434

18-Jul-2009

05:19

Not applicable

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