Symptoms

A Windows Vista-based computer or a Windows Server 2008-based computer may restart unexpectedly. Additionally, you may receive a Stop error message that resembles one of the following error messages:

*** STOP: 0x0000010E (0x00000002, 0x00000001, 0x00000000, 0x00000000)
VIDEO_MEMORY_MANAGEMENT_INTERNAL

***STOP: 0x000000C1 (0x9944efd0, 0x00000000, 0x00000030, 0x000000022}

SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION (c1)

Note The four parameters in the "STOP 0x0000010E" error message may vary, depending on the actual configurations.

This problem typically occurs when you are running an application that requires lots of graphics processing. For example, this problem may occur when you play a video game on the computer.

Resolution

Update information

The following files are available for download from the Microsoft Download Center:

Update for Windows Vista for x64-based Systems
Download Download the KB953026 package now.

Update for Windows Vista
Download Download the KB953026 package now.

Update for Windows Server 2008 x64 Edition
Download Download the KB953026 package now.

Update for Windows Server 2008 for Itanium-based Systems
Download Download the KB953026 package now.

Update for Windows Server 2008
Download Download the KB953026 package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • Service Pack 1 is integrated into Windows Server 2008.Therefore, RTM milestone files apply only to Windows Vista. RTM milestone fileshave a 6.0.0000.xxxxxx version number.

  • The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.

For all supported 32-bit versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Cdd.dll

6.0.6000.16688

36,864

14-May-2008

05:21

x86

Dxgkrnl.sys

6.0.6000.16688

619,008

14-May-2008

03:00

x86

Cdd.dll

6.0.6000.20833

37,376

13-May-2008

03:14

x86

Dxgkrnl.sys

6.0.6000.20833

621,568

13-May-2008

00:53

x86

Cdd.dll

6.0.6001.18000

36,864

19-Jan-2008

07:26

x86

Dxgkrnl.sys

6.0.6001.18071

625,152

14-May-2008

03:01

x86

Cdd.dll

6.0.6001.22178

36,864

14-May-2008

05:15

x86

Dxgkrnl.sys

6.0.6001.22178

625,152

14-May-2008

02:57

x86

For all supported 64-bit versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Cdd.dll

6.0.6000.16688

47,104

14-May-2008

05:32

x64

Dxgkrnl.sys

6.0.6000.16688

875,520

14-May-2008

03:18

x64

Cdd.dll

6.0.6000.20833

47,104

13-May-2008

03:19

x64

Dxgkrnl.sys

6.0.6000.20833

879,104

13-May-2008

01:07

x64

Cdd.dll

6.0.6001.18000

47,104

19-Jan-2008

07:53

x64

Dxgkrnl.sys

6.0.6001.18071

883,200

14-May-2008

03:38

x64

Cdd.dll

6.0.6001.22178

47,104

14-May-2008

05:39

x64

Dxgkrnl.sys

6.0.6001.22178

883,200

14-May-2008

03:25

x64

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista

File name

Package_1_for_kb953026_bf~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,897

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_1_for_kb953026~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

2,603

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_2_for_kb953026_bf~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,739

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_2_for_kb953026~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

2,441

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_3_for_kb953026_bf~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,739

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_3_for_kb953026~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

2,441

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_4_for_kb953026_bf~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,739

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_4_for_kb953026~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

2,443

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_client_0_bf~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,406

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,426

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_client_1_bf~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,348

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,367

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_client_bf~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,681

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_client~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,713

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_sc_0_bf~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,402

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,421

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_sc_bf~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,404

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_sc~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,423

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_server_0_bf~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,406

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,425

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_server_bf~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,412

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_server~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,431

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Update-bf.mum

File version

Not applicable

File size

2,525

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,580

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

X86_57df3dc61491937c58e440ca78b851e2_31bf3856ad364e35_6.0.6001.18071_none_41c5b33719e70a26.manifest

File version

Not applicable

File size

696

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

X86_879ec131314c4433a82f104b7fe7d3d1_31bf3856ad364e35_6.0.6001.22178_none_c131879559ed8fdd.manifest

File version

Not applicable

File size

696

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

X86_b9923f0d4f868214e0874228a110e08c_31bf3856ad364e35_6.0.6000.16688_none_45d8159cd0411e07.manifest

File version

Not applicable

File size

696

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

X86_f8a5cd9b5e855c15018c1b97f60832ea_31bf3856ad364e35_6.0.6000.20833_none_3c349437ce1fb812.manifest

File version

Not applicable

File size

696

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6000.16688_none_a993dce8e69fdecb.manifest

File version

Not applicable

File size

8,417

Date (UTC)

14-May-2008

Time (UTC)

05:54

Platform

Not applicable

File name

X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6000.20833_none_aa4e89c3ff997154.manifest

File version

Not applicable

File size

8,417

Date (UTC)

13-May-2008

Time (UTC)

03:47

Platform

Not applicable

File name

X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.18071_none_ab7de974e3c4a26a.manifest

File version

Not applicable

File size

8,862

Date (UTC)

14-May-2008

Time (UTC)

19:08

Platform

Not applicable

File name

X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22178_none_ac0e8845fcdbf395.manifest

File version

Not applicable

File size

8,417

Date (UTC)

14-May-2008

Time (UTC)

05:52

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

File name

Amd64_0d1bbbf13b8621d926196ece8ee34920_31bf3856ad364e35_6.0.6000.16688_none_e586fb8fe1b045a2.manifest

File version

Not applicable

File size

700

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Amd64_544c08cb6b222dae559b23dd8c292d81_31bf3856ad364e35_6.0.6000.20833_none_4692a336af7f1085.manifest

File version

Not applicable

File size

700

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Amd64_794c9249e6340b0e91058990f3f087e3_31bf3856ad364e35_6.0.6001.18071_none_c2ab34e51146e46a.manifest

File version

Not applicable

File size

700

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Amd64_87becb17cb241e1712e79b28f7290287_31bf3856ad364e35_6.0.6001.22178_none_f1f84ee5b71fcb6b.manifest

File version

Not applicable

File size

700

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6000.16688_none_05b2786c9efd5001.manifest

File version

Not applicable

File size

8,679

Date (UTC)

14-May-2008

Time (UTC)

06:26

Platform

Not applicable

File name

Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6000.20833_none_066d2547b7f6e28a.manifest

File version

Not applicable

File size

8,679

Date (UTC)

13-May-2008

Time (UTC)

03:59

Platform

Not applicable

File name

Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.18071_none_079c84f89c2213a0.manifest

File version

Not applicable

File size

9,127

Date (UTC)

14-May-2008

Time (UTC)

19:10

Platform

Not applicable

File name

Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22178_none_082d23c9b53964cb.manifest

File version

Not applicable

File size

8,679

Date (UTC)

14-May-2008

Time (UTC)

11:33

Platform

Not applicable

File name

Package_1_for_kb953026_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,909

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_1_for_kb953026~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

2,619

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_2_for_kb953026_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,749

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_2_for_kb953026~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

2,455

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_3_for_kb953026_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,749

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_3_for_kb953026~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

2,455

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_4_for_kb953026_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,749

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_4_for_kb953026~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

2,457

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_client_0_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,414

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,434

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_client_1_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,356

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,375

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_client_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,691

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_client~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,723

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_sc_0_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,410

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,429

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_sc_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,412

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,431

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_server_0_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,414

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,433

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_server_bf~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,420

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Package_for_kb953026_server~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,439

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Update-bf.mum

File version

Not applicable

File size

2,543

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,598

Date (UTC)

14-May-2008

Time (UTC)

19:06

Platform

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

A "STOP 0x0000010E" error message indicates that the video memory manager has encountered an unrecoverable error condition. The first parameter indicates the specific violation that occurred to the system. For more information, visit the following Microsoft Web site:

http://msdn.microsoft.com/en-us/library/aa469182.aspxFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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