You receive an error message when you open a saved Visio drawing: "An error (100) occurred" or "Visio cannot open the file"

For a Microsoft Visio 2000 version of this article, see 264660.

Symptoms

When you open a saved Microsoft Visio drawing, you receive one of the following error messages:

Microsoft Office Visio 2007

Error message 1

An error (100) occurred during the action Open Saved File.

Visio cannot open the file because it's not a Visio file or it has been corrupted.

To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:

1400015

Error message 2

Visio cannot open the file because it's not a Visio file or it has become corrupted.

To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message:

1400192

Microsoft Office Visio 2003 and Microsoft Visio 2002

Error message 1

An error (100) occurred during the action Open Saved File.

Visio cannot open the file because it's not a Visio file or it has been corrupted.

Error message 2

Visio cannot open the file because it's not a Visio file or it has become corrupted.

Note In this error message, File name is the name of the file.

Cause

If this problem occurs only with a single drawing or a small group of similar diagrams, your drawing or diagrams probably are damaged.

Resolution

The information and shapes in a damaged or corrupted drawing can seldom be recovered.

The best way to protect yourself against the data loss that results from a damaged drawing is to keep backup copies of your diagrams. As an alternate to keeping a separate backup copy, you can work with a copy of the Visio drawing instead of the original. To do this, follow these steps:

  1. On the File menu, click Open.

  2. In the Open dialog box, select a drawing, click the arrow on the Open button, and then click Copy.

    Note In Visio 2007, click the arrow on the Open button, and then click Open as Copy.

More Information

For more information about how to troubleshoot damaged drawings, click the following article number to view the article in the Microsoft Knowledge Base:

826418 How to troubleshoot damaged drawings in Visio 2003 and in Visio 2002

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